1. Communicating at Work
Chapter 1

2. What do you want from this class?

3. What do you know you do poorly as a communicator?
What skill do you wish you had that would help you at work?
What do you want me to teach you?

4. Outcomes: You will learn… the role of Communication in career success.
the key principles to understanding Communication and using it effectively.
how to plan for informal and formal Communication at work.
how ethics are a challenge at work.

5. Communication & Career Success Adapted from Williamson, M
Communication & Career Success Adapted from Williamson, M. “Professional Development.” Course Syllabus: HRD 420/520.
Professional Communications Skills : Uses a variety of tools to clearly and effectively inform, discuss, instruct, debate, and relate with colleagues.
Engages in class activities.
Posts high-quality contributions to discussion
Delivers professional-level written assignments
Communications with instructor and classmates.
Effectively uses communication technologies

6. Communication & Career Success
Dependability: Follows instructions, turns projects in on time; follows through with responsibilities and obligations.
Maintains regular and active presence Frequently communicates.
Turns in assignments timely, complete, & correct

7. Communication & Career Success
Active Learning: Utilizes self-initiative to learn and grow and seeks ways to connect and transfer learning to experiences.
Is in sync with what is going on.
Meaningful engagement & advance preparation.
Takes initiative to contribute helpful ideas.
Uses concepts learned.

8. Communication & Career Success
Analytical/Research Skills: Demonstrates the ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed.
Builds problem-solving skills through meaningful research and composition.
Applies critical and analytical thinking skills through purposeful discourse.
Crafts meaningful and effective arguments.

9. Communication & Career Success
Interpersonal Abilities: Exhibits the ability to relate to co-workers, inspire others to participate, and mitigate conflict. (Note: Employers nearly always list this ability as imperative when screening potential employees.)
Builds rapport and trust with others through respect, compassion, caring, and helpfulness.
Successfully participates in meaningful group work.

10. Communication & Career Success
Positive Affectivity: Demonstrates positive attitude, motivation, energy, drive, and enthusiasm through words (diction and tone), body language, and actions.
Maintains positivity.

11. Communication & Career Success
Professional Etiquette: Exhibits courteous and respectful conduct. Good manners are the foundation for demonstrating respect for others.
Is sensitive to the needs and opinions of others.
Is attentive in class, focuses on the tasks at hand, and listens carefully, even in an online environment.
Employs careful wording, respectful tones, and attentive consideration in class discourse.

12. A few things to remember and know…
Communication skills are highly sought after in any position
Every job requires time spent communicating
Quality communication matters
Communication skills can improve personal success
Many people believe they are better communicators than they are

13. What Communication skills or qualities do employers want?

14. Table 1-1 pg. 7 Ability to work in a team Verbal communication skills
Ability to make decisions and problem solve
Ability to obtain and process information
Ability to plan, organize, and prioritize work

15. The Nature of Communication
Principles
Communication is Unavoidable
Communication is Strategic
Instrumental
Relational
Identity management
Communication is Irreversible
Communication is a Process
Communication is not a Panacea (cure-all)

16. What does your model of communication look like?
Identify the elements and visually show how they work.
What does your model of communication look like?

17. The Communication Model
Sender, Message, Encoding, Channel, Receiver, Decoding, Feedback, Noise, (Context)
Figure 1.1, pg. 10

18. Channels Channel Characteristics Tone Culture Multiple
Rich/ Lean (amount)
Speed (synchronous/ asynchronous)
Control (management)
Tone
Formal/ informal
Culture
Preference and norms
Multiple
Redundancy
Benefit/ cost (trade-off)
Effectiveness

20. In your Opinion…Upward Communication
What are subordinates (or peers) doing?
What are unsolved work problems?
What suggestions do you have for improvement?
How do you (peers) feel about each other/ the job?
Pg. 17

21. Why is this important to the CEO/ Superior?

22. Is there value in Horizontal Communication
Task Coordination
Problem Solving
Sharing Information
Conflict Resolution
Building Rapport
What about: Rivalry, Specialization, Information Overload, Lack of Motivation, and Physical Barriers

25. Communicating in and beyond Organizations
Informal Communication Networks- based on friendships, shared personal or career interests, and proximity
Functions
Confirming formal messages
Expanding on formal messages
Expediting official messages
Contradicting official messages
Circumventing formal channels

26. Reminders when communicating informally
Informal is often a primary form of communication in the workplace
Many people rely on informal communication for information
Informal networks can be faster and more dependable
Smart communicators use informal networks outside of the workplace
Interactions fuel ideas and increase effectiveness

27. Networking Rules View everyone as a prospect
Be sensitive to personal and cultural factors
Treat your contacts with gratitude and respect
Help others
Get referrals to secondary sources
Seek a mentor
Network throughout your career

28. Ethical Approaches (pg. 26)
Utilitarian
Rights
Fairness
Common- Good
Virtue
Professional Ethic
Publicity Test