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Develop positive interpersonal skills including respect for diversity.

Published byMarlene McKenzie Modified over 7 years ago

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Presentation on theme: "Develop positive interpersonal skills including respect for diversity."— Presentation transcript:

1 Develop positive interpersonal skills including respect for diversity.
Objective 1.02

2 Effective Communication skills
Written Communication The seven C’s of business communication 1. Correctness 2. Completeness 3. Conciseness 4. Clearness 5. Concreteness 6. Courtesy 7. Consideration

3 Is the communication accurate
Correctness Is the communication accurate

4 Does the communication include all necessary information?
Completeness Does the communication include all necessary information?

5 Conciseness Does the communication include only necessary information? Avoid repetition

6 Is the communication easy to understand? Simple words.
Clearness Is the communication easy to understand? Simple words.

7 Is the communication specific and definite?
Concreteness Is the communication specific and definite?

8 Is communication sincere and polite? Think about readers feelings.
Courtesy Is communication sincere and polite? Think about readers feelings.

9 Does the communication keep the receiver in mind?
Consideration Does the communication keep the receiver in mind? You vs. I

10 Effective communication skills
Written Communication Plagiarism : the act of using another person's words or ideas without giving credit to that person Types of Citations: Direct Quotation and Paraphrase Direct quotation: Words taken directly from work with quotation marks and the name and page numbers in parenthesis. “only ten percent of students actually read a chapter before answering questions” (Mackenzie, 49-50) Paraphrase: According to Mackenzie, students very seldom read the chapter before answering questions (Mackenzie, 49-50)

11 Effective communication skills
Business Mem0 Internal Document sent to employees to convey information about the Company

12 Effective communication skills
Business Letter More formal communication to external readers outside the Company

13 Effective communication skills
Verbal/Nonverbal Communication Importance of both verbal and nonverbal communication Tone of Voice Body Language

14 Ethics vs. Values Ethics Concerned with how someone should behave
Determine how a person actually behaves

15 Six signs of Character Trustworthiness Respect Responsibility Fairness
Caring Citizenship

16 Positive social skills (e.g., good manners and showing gratitude)
Positive Attitude Digital etiquette Social networking Etiquette Gossip Professionalism Tact Punctuality Attitudes Positive & Negative Optimists & Pessimists

17 Teamwork Effort on the part of a group of persons acting together in the interests of a common cause.

18 Conflict Resolution Skills
Conflict Resolution Process Identify the problem. Identify possible solutions. Evaluate each suggested solution. Pick the best solution. See if the solution is working. If necessary, agree to disagree.

19 Conflict Resolution Skills
I-messages I feel _________________________________ When you _____________________________ Because _______________________________ And I want ____________________________ Private locations

20 You’ve been waiting in the lunch line for ten minutes to get some fries and finally make it over to your lunch table where you put down your food and darn, you forgot ketchup…you run over to the counter to pick some up and when you return, your not-much-of-a-friend has moved your food and bookbag to another table where none of your friends are sitting.

21 You have been texting and talking to someone you have a crush on for the last two weeks. Both of you have kept it quiet but you decide it is safe to tell your best friend. The next day, a picture of you with your name and “I heart your crush’s name” is all over your best friend’s Instagram and Snapchat.

22 You are finally old enough to get a job and start making some money on the side. Your neighbor tells you about your dream job having a position available and you are ready to jump into it. You are so excited you tell your classmate during a math project that you have an interview after school when they ask why you are all dressed up. When you arrive to your interview, you are shocked to see that same classmate there. As you walk in, the manager apologizes and says they are sorry but they just hired your classmate…if you had only been there five minutes earlier.

23 Recognize the difference between appropriate and inappropriate behavior in specific school, social and work situations Appropriate behavior in specific situations Courtesy Respecting privacy Appropriate dress Working with supervisors and coworkers Punctuality Time management Accountability Motivation Integrity Self-discipline Personal code of ethics

24 Recognize the difference between appropriate and inappropriate behavior in specific school, social and work situations Demonstrate Self-Control Self-control Self-observation Reward technique Extinction Alternate behavior Stimulus control

25 Handling outside pressure on you.
Sources of pressure Self-esteem Physical Mental Emotional Intellectual Roadblocks in your personal life Self-concept Affirmation Visualization

26 Accepting responsibility for your behavior
Responsible personal behavior Responsible behavior in the work environment

27 Knowledge about, respect for, openness to and appreciation for all kinds of human diversity.
Cultural Sensitivity Diversity Discrimination Prejudice Bias Stereotype

28 Interacting positively with diverse groups of people is often essential to maintain employment.
Positive working relationships Human relations Interdependence Attitudes Defeatist Inferior Superior Mature Types of Leaders Authoritarian Democratic Laissez-Faire

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