1. MSC: Reducing Order-Taking Costs by 60% with an Industry-Leading MRO Supply Chain and the Ariba® Network​
Company (Supplier) MSC Industrial Supply Co. Headquarters Melville, New York, and Davidson, North Carolina​ Industry Wholesale distribution​ Products and Services Metalworking tools; maintenance, repair, and operations (MRO) products; and vending solutions​ Employees >6,000​ Revenue US$2.9 billion​ Web Site
Objectives
Enable customers to search hundreds of thousands of products
Launch transactions on an e-commerce network for customers
Continue the highest service levels for customers during new online integration implementation
Why SAP Ariba solutions
E-commerce capabilities through the Ariba® Network, such as punchout catalogs, e-invoicing, and online payment
Participation in the Ariba Ready Platinum program to help ensure excellent service
Resolution
Set up an entire e-commerce team to support its customers’ integration requests
Developed MSCDirect.com, a full-service e-commerce site with customizable solutions to meet customers’ requirements
Benefits
Faster fulfillment of customers' integration requests
Significant increase in percentage of business through e-commerce
Greater ability to keep next-day delivery and best-in-class service goals through an innovative e-commerce approach
Improved productivity, higher order accuracy, and fewer returns
50% Increase in conversion rates​ 11% More line items per order​ 60% Decrease in order-taking costs​ 1 million​ Products searchable in the online catalog​
“With the Ariba Network, our customers save time and money and improve shop-floor efficiency. MSCDirect.com provides the right tools to enable our customers to access products and data more quickly and easily than ever, with automated ordering integrated into their inventory management and vending solutions.”​ Simeon Chiger, Director, eProcurement, MSC Industrial Supply Co​.
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