1. Supplier Training: WISPER Quick Start
Tip:
Headlines should be set with an initial cap (sentence case) and the rest in lower case. Only product names or acronyms in the headline should begin with a capital letter.
Supplier Expectations and Performance Management

2. Agenda Purpose: How Eaton uses WISPER
Reference: Supplier Excellence Manual (SEM)
Getting Started: Requesting WISPER access and logging in
Understanding WISPER Overview & Basic Navigation
Supplier Profile Key Data: Certifications & Contacts
Marketing: Completing the Profile
Supplier Qualification: Supplier Site Assessment (SSA)
PPAP Policy: Production Part Approval Process
Root Cause Analysis: 8D Closed Loop Corrective Action
WISPER Reports
Supplier Changes: How to Notify Eaton

3. How Eaton Uses WISPER Worldwide Interactive Supplier Performance Evaluation Resource
Eaton strives to provide the highest quality product to our customers
We achieve this by inspecting, evaluating, and improving the quality of materials purchased from the supply base
We can only achieve world class quality levels through strong partnerships between Eaton and all suppliers
Supplier Performance history contained within WISPER is an important factor driving new business award decisions
WISPER is the tool used to manage the quality, evaluation, and selection of suppliers to Eaton
What does WISPER stand for? Worldwide Interactive Supplier Performance Evaluation Resource
Eaton’s customer base has high expectations, and in order to achieve them we must set a high bar for our suppliers.
Bottom line: Performance Matters, and WISPER is the tool where performance data is housed and shared.

4. WISPER Key Functions WISPER Profile & Capabilities Supplier
Assessments
Supplier Parts & Receipts
Defective Material Reports (DMRs)
PPAPs
Supplier Performance
PPM & OTP
Corrective Action
Supplier Interaction via My.Eaton Portal
Profile & Capabilities
WISPER
Suppliers can view all this information in WISPER. The arrows refer to direct interaction between Eaton and Suppliers.

5. WISPER: Going Strong
WISPER is an Eaton-created, proprietary software program where Eaton and Suppliers interact
WISPER has been rolled out to most legacy Eaton plants in North America and Europe; we continue to roll out WISPER across the globe
WISPER is being rolled out to the former Cooper Businesses beginning in 2016
Maintenance of WISPER is paid for by an annual supplier subscription service fee, beginning with second year of usage
WISPER is a proprietary, internally-developed software tool, originally developed around 2002.

6. Supplier Excellence Manual
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7. Supplier Excellence Manual – Overview
Eaton’s Global Supplier Excellence Manual (SEM) communicates minimum requirements, processes, and systems for doing business with Eaton
Eaton PO Terms reference the SEM, so suppliers should familiarize themselves with the SEM content. Areas of focus of the SEM include:
Quality – QMS requirements, COPQ, CA/Root Cause Analysis, Product Approval
Supplier Assessment, Qualification, Development, and Management
WISPER and Supplier Visualization
Continuous Improvement
Supply Chain – Risk Management, Global Logistics, E-Commerce
Sustainability, Environmental, and Regulatory Information
Business Specific Requirements
SEM states suppliers shall submit necessary information requested in the WISPER system (1.1) and maintain their “Supplier Profile” (10.2)
To insert a new slide with this template, go to the Home tab (up top), click New Slide and select the one that says Title and Content.

8. Supplier Excellence Manual
Update with Portal link
> Our Company > Doing Business > Selling to Us > Supplier Excellence Manual
Available in four languages for download
To insert a new slide with this template, go to the Home tab (up top), click New Slide and select the one that says Title and Content.

9. WISPER Registration & Access
To insert a new slide with this template, go to the Home tab (up top), click New Slide and select the one that says Impactful Slide.
Please avoid using this slide style too often in your presentation. It is meant to help get strong messages across and/or to help separate sections within your presentation.

10. Who needs WISPER Account Access?
Quality Manager & Customer Quality Engineers assigned to Eaton
Providing PPAPs
Viewing Defective Material Notices (DMRs) in WISPER
Providing Root Cause Corrective Action using 8D format in WISPER
Monitoring performance levels including Defective Parts Per Million (DPPM)
Customer Service Managers assigned to Eaton
Monitoring performance levels including Defective Parts Per Million (DPPM) and on-time delivery
Most suppliers on the WISPER Roll-out webinars will already have an account.
Switch to My.Eaton.Com portal and log in with a fake supplier account in demonstration mode.
Referring to the comment: Supplier Admins should be sure to Delete user accounts for employees which leave the company.
You may get questions about this. We should emphaisze that Eaton requires frequent password updating (how frequent?)

11. WISPER Registration and Portal Access
Complete step-by-step instructions to request a WISPER account and logging in to WISPER can be found here
Did you know? Suppliers with Admin accounts can setup other users for the site. This allows the supplier to directly manage account access. Learn how here.
Supplier Admins should be sure to Delete user accounts for employees which leave the company
You can request additional Supplier Admin accounts by ing
If there are difficulties or questions about registration, contact or
Most suppliers on the WISPER Roll-out webinars will already have an account.
Switch to My.Eaton.Com portal and log in with a fake supplier account in demonstration mode to show the logging in process and entering WISPER.
Referring to the comment: Supplier Admins should be sure to Delete user accounts for employees which leave the company.
You may get questions about this. We should emphaisze that Eaton requires frequent password updating (how frequent?)
Action Item: Supplier Admins set up all necessary users

12. WISPER Overview
To insert a new slide with this template, go to the Home tab (up top), click New Slide and select the one that says Impactful Slide.
Please avoid using this slide style too often in your presentation. It is meant to help get strong messages across and/or to help separate sections within your presentation.

13. WISPER Overview Training
Today’s presentation is geared toward the most important WISPER functions to get you started
WISPER Overview Training is recommended for a more comprehensive review of functionality 1
Click on WISPER.
This is the Home page. 2
Click on
Communication & Training
Notice Multiple Pages. Select Page 2. 4 3 5
Click on Supplier Training

14. WISPER Basic Navigation
To insert a new slide with this template, go to the Home tab (up top), click New Slide and select the one that says Impactful Slide.
Please avoid using this slide style too often in your presentation. It is meant to help get strong messages across and/or to help separate sections within your presentation.

15. WISPER Basic Navigation Training
Most users will find WISPER navigation to be intuitive, but if needed a basic navigation guide is available 1
Click on WISPER.
This is the Home page. 2
Click on
Communication & Training 4
Notice Multiple Pages. Select Page 2. 3
Click on Supplier Training 5

16. Supplier Profile Key Data
Assessments
Supplier Parts & Receipts
Defective Material Reports (DMRs)
PPAPs
Supplier Performance
PPM & OTP
Corrective Action
Supplier Interaction via My.Eaton Portal
Profile & Capabilities
WISPER
To insert a new slide with this template, go to the Home tab (up top), click New Slide and select the one that says Impactful Slide.
Please avoid using this slide style too often in your presentation. It is meant to help get strong messages across and/or to help separate sections within your presentation.

17. Supplier Quality Certifications
Eaton uses WISPER as the corporate-wide repository for supplier quality & EHS certifications
Suppliers are expected to upload and maintain quality certifications directly in WISPER
Suppliers with expired certifications will be notified by automated to make the updates in WISPER
Additionally, the SEM requires that suppliers must notify Eaton within 30 days if their third party registration status changes.
Do the next steps live in a demo. We want to emphasize this is an action for each attendee to complete after the training.

18. Click on Supplier Profile1
Click on Supplier Profile 2
Click on
Capabilities

19. Action Item: Verify, update or enter Certifications2
Enter Certification information on the applicable row. 1
Click on Certifications and this screen appears 3
Click the icon to bring up calendar. Use Reset to clear any previous dates, then select new date. 4
Attach a copy of the Certificate.
Save the record. 5
Action Item: Verify, update or enter Certifications

20. Supplier Contacts Action Item: Enter Key Leaders as WISPER Contacts
Eaton uses the WISPER Contact list for a variety of communications, so it is important that suppliers keep the contact information current
Contacts originate from two sources
Contact Origination
Supplier Personnel:
WISPER Users
Individuals with WISPER accounts are automatically shown as Contacts
Quality representatives Those who would respond to Eaton’s request for corrective action, and provide PPAPs
Key Account representatives Those who would be interested in monitoring performance levels
Manually Entered into WISPER
Entered on WISPER>Supplier Profile>Contacts page
Leadership such as President/owner.
Show WISPER Contacts page in live demo
Action Item: Enter Key Leaders as WISPER Contacts

21. Accessing WISPER Contacts Listing1
Click on Supplier Profile 2
Click on
Contacts

22. Maintaining WISPER Contacts
To Delete a Contact, select the Contact and click “Delete”
Information Displayed is Associated to the Selected Contact Name
To Edit a Contact, select the Contact, update the information, and click “Save”

23. Adding a Contact Manually in WISPER
To Add a Contact, click “Add”
Again, a manual contact is best for those persons who need to be notifie
The address defaults based on the manufacturing location
Entering the correct address is important because it is used for the automated process

24. WISPER Supplier Profile Training
There is a complete presentation covering the full aspects of the Supplier Profile accessible within WISPER 1
Click on WISPER.
This is the Home page. 2
Click on
Communication & Training 4
Page 1 3
Click on Supplier Training 5

25. Supplier Marketing Opportunity: Completing the Supplier Profile
Assessments
Supplier Parts & Receipts
Defective Material Reports (DMRs)
PPAPs
Supplier Performance
PPM & OTP
Corrective Action
Supplier Interaction via My.Eaton Portal
Profile & Capabilities
WISPER
To insert a new slide with this template, go to the Home tab (up top), click New Slide and select the one that says Impactful Slide.
Please avoid using this slide style too often in your presentation. It is meant to help get strong messages across and/or to help separate sections within your presentation.

26. Market your Company Eaton-wide
WISPER is the key repository for supplier performance data & supplier assessment records
Eaton Category Managers and Buyers reference WISPER when making purchase decisions
Suppliers can market themselves by fully completing the WISPER Supplier Profile
Info entered into the profile is used as filters for various Eaton supplier lists

27. Marketing: Company & Product Info
Enter information about Company and Products produced

28. Marketing: Customer Base Info
Enter information about Customer Base

29. Marketing: Engineering Capabilities
Enter info about Engineering Capabilities

30. Marketing: Materials Mgmt Info1
Enter info about materials manage-ment

31. Marketing: Quality Levels and Processes
Enter info about quality levels and processes

32. WISPER Supplier Profile Training
There is a complete presentation covering the full aspects of the Supplier Profile accessible within WISPER 1
Click on WISPER.
This is the Home page. 2
Click on
Communication & Training 4
Page 2 3
Click on Supplier Training 5

33. Supplier Site Assessment (SSA)
Supplier Parts & Receipts
Defective Material Reports (DMRs)
PPAPs
Supplier Performance
PPM & OTP
Corrective Action
Supplier Interaction via My.Eaton Portal
Profile & Capabilities
WISPER
To insert a new slide with this template, go to the Home tab (up top), click New Slide and select the one that says Impactful Slide.
Please avoid using this slide style too often in your presentation. It is meant to help get strong messages across and/or to help separate sections within your presentation.

34. Supplier Site Assessment – Overview
Eaton is periodically looking to qualify its supply base as capable of meeting expectations put forth by our own business and our customers
The Supplier Site Assessment (SSA) is the standard Eaton supplier assessment tool for all Eaton businesses globally
The tool is a questionnaire sent to suppliers that is meant to evaluate the suppler and assess potential risks of doing business

35. Supplier Site Assessment
SSAs are sent to new and existing suppliers
Initial contact will come from supply chain contact at the plant requesting the SSA
Shortly thereafter, an from will contain the questionnaire to complete along with instructions
After the questionnaire is completed, a summary file will be created and sent with any corrective actions that are required

36. Supplier Site Assessment – WISPER1
Click on WISPER.
This is the Home page. 2
Click on
Assessments 3 4
Select Quality System Assessment and Search By Date or Find By Lead Assessor

37. Supplier Site Assessment – WISPER5
Click Supplier name
Supplier A
View assessment information like requestor, assessor, if it was an on-site or self assessment supplier information, and supplier contact

38. Supplier Site Assessment – WISPER6
Select Attach/View Document 7
Click on the Document Name to view individual documents. SSA Questionnaire and Summary are available on WISPER once completed

39. Production Part Approval Process (PPAP)
Supplier
Assessments
Supplier Parts & Receipts
Defective Material Reports (DMRs)
PPAPs
Supplier Performance
PPM & OTP
Corrective Action
Supplier Interaction via My.Eaton Portal
Profile & Capabilities
WISPER
To insert a new slide with this template, go to the Home tab (up top), click New Slide and select the one that says Impactful Slide.
Please avoid using this slide style too often in your presentation. It is meant to help get strong messages across and/or to help separate sections within your presentation.

40. PPAP Philosophy
Eaton embraces the Production Part Approval philosophy as it provides for an approval of the process not just the part
Submission of documents within a PPAP package give great insight into how a process is controlled to ensure ongoing acceptability
Process flow, PFMEA, Control Plans
Gage R&R, Process Capability for special characteristics

41. Eaton Supplier APQP/PPAP Tools
Supplier Engagement Guidelines
Drive early supplier engagement
Ensure all required information is shared up-front
PPAP Workbook
Requirements based on business & risk
Macro to identify PPAP level & submission requirements
Measures of Effectiveness (MoE) to monitor the process
Training Material
In-depth PPAP/process training

42. Eaton Supplier APQP/PPAP Tools
Update with Portal link
All Supplier APQP/PPAP Tools Available here or Eaton.com>Doing Business>Selling to Us>Supplier APQP Process

43. Supplier PPAP Expectations
PPAP submissions are required for new parts or revised parts
PPAP submission requirements will vary from part to part, depending upon the risk/criticality of the component
Contact your Buyer or Supplier Quality Engineer for part-specific PPAP instructions

44. DMRs and Corrective Actions (CA)
Supplier
Assessments
Supplier Parts & Receipts
Defective Material Reports (DMRs)
PPAPs
Supplier Performance
PPM & OTP
Corrective Action
Supplier Interaction via My.Eaton Portal
Profile & Capabilities
WISPER
To insert a new slide with this template, go to the Home tab (up top), click New Slide and select the one that says Impactful Slide.
Please avoid using this slide style too often in your presentation. It is meant to help get strong messages across and/or to help separate sections within your presentation.

45. DMRs and CAs – Expectations
Defective Material Reports (DMRs) are issued when any nonconformance is discovered by Eaton
Suppliers are expected to follow the timing for responsiveness once a DMR is received:
24 hours to contain any nonconforming material in stock (both at customer and supplier location)
5 days to determine root cause
10 days to finalize the corrective action plan
A $250 minimum administrative fee will be charged for all DMRs assigned ($500 for Aerospace suppliers)

46. DMRs and CAs - Expectations
Documented Corrective Actions with completed root cause analysis are required for any DMR
Avoid root causes of “operator error”
Include adequate detail and supporting data in the corrective action response to assure appropriate systems improvements have been completed
Failure to respond to a corrective action request may result in penalties up to and including loss of future business awards

47. 3-Legged 5-Why
Relentless Root Cause Corrective Action involves at least three fundamental investigations:
Continuous improvement involves taking every opportunity to learn.
DMRs give suppliers a valuable opportunity to learn and improve.
We believe that each problem is a golden nugget, or treasure.
And that each problem tells a story about why and how it occurred.

48. DMRs and CAs – WISPER
WISPER acts as the system to manage DMR communication, action, timing, and status

49. DMRs and CAs – WISPER
After entering the DMR Module, you can search for specific DMRs by number, status, date, or part number
Search by desired terms 1
Click on the DMR number. Note, search may result in multiple pages 2
Click ‘Find’ 3

50. DMRs and CAs – WISPER
Click to address nonconformance(s)

51. DMRs and CAs – WISPER
Click ‘Corrective Action Form’ and complete the defined steps
If there are multiple nonconformances, they will be listed here. Click on each one to separately address corrective action

52. DMRs and CAs – WISPER

53. DMRs and CAs – WISPER

54. WISPER DMR & CA Training
There is a complete presentation covering the full aspects of the DMR & CA Module of WISPER 1
Click on WISPER.
This is the Home page. 2
Click on
Communication & Training 4
Notice Multiple Pages. Select Page 2. 3 5
Click on Supplier Training

55. WISPER DMR & CA Additional Support
Need clarification on the nature of the nonconformance?
Contact the Eaton supplier quality representative listed on the first page of the DMR
Need additional support on completing a corrective action in WISPER, or Eaton expectations for root cause?
Contact

56. WISPER Reports WISPER Profile & Capabilities Supplier Assessments
Supplier Parts & Receipts
Defective Material Reports (DMRs)
PPAPs
Supplier Performance
PPM & OTP
Corrective Action
Supplier Interaction via My.Eaton Portal
Profile & Capabilities
WISPER
To insert a new slide with this template, go to the Home tab (up top), click New Slide and select the one that says Impactful Slide.
Please avoid using this slide style too often in your presentation. It is meant to help get strong messages across and/or to help separate sections within your presentation.

57. Click on Category for a list of Reports
WISPER Reports 1
Click on Reports 2
Click on Category for a list of Reports
If you supply multiple Eaton plants and want to see all the data, simply select the Group(s).
You can alternatively select a single Eaton plant here. Or use CTRL for multiple selections.

58. Frequently Used Reports in WISPER
Report Category
Report Name
Parameters
Uses
DMR
Past Due DMR - C/A (DMR004)
Use a wide date range
These are the priority DMRs to address. Eaton is awaiting your response.
Corrective Action Progress Report (DMR001)
This report indicates which Steps of the 8D corrective action have not been completed.
Summary of DMRs C/A (DMR006)
Use a wide date range & typically DMR Status= All
Displays quantity rejected, DMR status, due dates, and nonconformance description.
PPM
Parts Per Million (PPM001)
View= Organization
Displays PPM for each Eaton plant you supply to
View= Supplier
Displays rolled-up PPM for all Eaton plants

59. Frequently Used Reports in WISPER
Report Category
Report Name
Parameters
Uses
PPAP
PPAP/FAI Status (PPAP001)
Status = Waiting on Submission
Eaton is waiting on these PPAPs to be submitted. Contact the Eaton Plant SQE or Buyer to confirm PPAP requirements.
Delivery
On Time Delivery (OTD001)
Shipments
View summary on-time performance based on Date Received.
NOTE: Detailed, order-by-order ontime data must be requested directly from the Eaton plant.
Eaton Commodity Usage
Plants Listing
Set to your Commodity
Generates list of Eaton Plant buyers who are buying the type of product you sell

60. Supplier Changes
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Please avoid using this slide style too often in your presentation. It is meant to help get strong messages across and/or to help separate sections within your presentation.

61. SEM requires Supplier Change Approval
Eaton understands that change is necessary to achieve continual product and process improvement and is in support of this; however it is a decision that must be made mutually with input from all the affected parties.
Unauthorized changes to products and/or processes can have a significant financial impact on both of our organizations.
Eaton requires all suppliers to submit and obtain change request approval in writing prior to any change being implemented.
Failure to do so may result in New Business Hold and responsibility for compensating Eaton for all associated costs as a result of the unapproved change.

62. SEM requires Supplier Change Approval
Conditions requiring Eaton notification include, but are not limited to the following, adopted from the AIAG PPAP Manual: 
Change of material
New or modified production tooling
Production parts produced at a new facility
Product or process changes (internal or externally by sub-suppliers)
Change of raw material suppliers or sub-supplier for outside services (heat treat, plating, Non Destructive testing, etc.)
Change in test/inspection methods (techniques)
Shipping to additional Eaton facilities (approval at one Eaton facility does not constitute approval at other facilities)
Change in engineering drawings or specifications
Changes will likely require new PPAP submissions, per the Eaton Buyer/Supplier Quality Engineer’s discretion

63. Supplier Change Approval
We are working on a web-based supplier change request page, to be housed inside the My.Eaton.com portal.
Expected completion 2017
Suppliers will be notified how to use the new webpage when it is launched
In the interim, contact the Eaton Buyer, Category Manager, or Supplier Quality Engineer for Change Approval

64. ACTION ITEM RECAP Supplier Admins set up all necessary users
Verify, update or enter Certifications
Enter Key Leaders as WISPER Contacts