1. YOUR NAME YOUR TITLE DATE
Professional Certification
YOUR NAME YOUR TITLE DATE

2. About Us American Hotel & Lodging Association (AH&LA)
Headquartered in Washington DC
Provides focused advocacy, communications support, and educational resources for lodging industry
Serving the hospitality industry for more than 100 years
Representing 2.5 million Hotel rooms with over 20,000 member properties

3. About Us American Hotel & Lodging Educational Institute (AHLEI)
Founded in 1953; the non-profit education and training arm of AH&LA
Offices in Florida, Michigan, India and China
100+ products in a variety of training media
Product development in conjunction with direct industry input
97 International Distributors, Affiliates and Licensed Institutions in 55 Countries
16,500+ Hotels and Resorts currently use our training resources and certification programs globally
250,000+ Hotel Professionals currently hold a professional certification globally
2,000+ High Schools, College and Universities use our academic programs and supplemental materials globally
435,000+ Academic Exams graded since 2008
Customer base (B2B, B2G and B2C) in 100+ countries

4. American Hotel & Lodging Educational Institute
Our mission statement: To be the premier source for quality hospitality education, training, and professional certification, serving the needs and advancing the excellence of hospitality schools and industries worldwide.

6. All Roads Lead to… CERTIFICATION

7. Professional Certification
What is Professional Certification?
Distinction of Excellence
The Standard for the Industry
Acknowledgement of skills and competencies required to succeed in your position

8. Professional Certification
Why should you certify?
Validation of position
Motivator
Recognition
Builder of pride and self-esteem

9. Certification Process
Application
Qualification
Proctored Examination
(paper-based or online)
Certificate & Pin

10. Industry Leaders Using Our Certifications
Those who highly support Professional Certification
Choice Hotels
Best Western International
Hyatt Hotels
InterContinental Hotels Group
Marriott
Wyndham Worldwide
Ritz Carlton

11. Executive Level

12. Department Head

13. Department Head Level
Executives for Rooms, Food & Beverage, Engineering, Security, Housekeeping:
Certified Rooms Division Executive (CRDE®)
Certified Food & Beverage Executive (CFBE®)
Certified Hospitality Housekeeping Executive (CHHE®)
Certified Hospitality Facilities Executive (CHFE)
Certified Lodging Security Director (CLSD®)
Certified Hospitality Trainer (CHT®)

14. Certified Lodging Security Director (CLSD®)
Updated review materials and exam to include information from:
Department of Homeland Security (DHS)
USA PATRIOT Act
Occupational Safety and Health Administration (OSHA)
Centers for Disease Control and Prevention (CDC)

15. Managerial

16. Supervisor

17. Supervisor Supervisory Skill Builders
Study material for the for CHS®. Topics include:
You as a Supervisor
Leadership
Time Management
Effective Communication
Improving Employee Performance
Handling Problems & Conflict
Conducting Training & Orientation
Staffing & Scheduling
Separate fee applies.

18. Front Line

19. Certified Lodging Security Officer (CLSO)
Recommended Study Resource:
The Lodging Security Officer Program is a beneficial tool in preparation for the CLSO exam. Topics covered:
Suspicious activity reporting
Drug related issues
Foodborne illnesses
Death of a guest
Active shooter
Hostage situations
Signs of terrorism
Child trafficking
Separate fee applies.

20. Hospitality Educator Certified Hospitality Educator (CHE®)
Designed specifically for hospitality educators
Strengthen students' critical thinking and motivation to learn
Share ideas with your peers
Recognition for teaching abilities from students, colleagues, and the industry
The CHE® was established in 1992.

21. Personal Career Planner
CHA®
General Manager
CRDE®
Rooms Director
CHS®
Front Desk Supervisor
Front Desk
Representative

22. Benefits of Training and Certification
Increased
Occupancy
Average Daily
Rate/Rev Par
Increased
Employee
Productivity & Morale
Training System Providing Continuous Ongoing Training
Increased
Retention
Reduced Cost of Turnover
Improves
Quality
Control
Increased
Guest
Satisfaction