1. Program Review Presentation May 5th, 2010
IT Department
Program Review Presentation
May 5th, 2010

2. Program Description
Information Technology (IT), is a service Area. Our Department is responsible for:
Customer service calls
Maintaining all aspects of our server & desktop infrastructure.
Researches software compatibility with various operating systems
Researches hardware compatibility with software
Researches all patching (virus, security, rom, application, etc) for compatible with both hardware and software.
Maintains various types of backups for different types of services and data.
Monitors the equipment for proper performance (both server and network)so that we can be proactive against system failures.
Installs and repairs equipment as well as software applications

3. Program Description
IT maintains contracts for maintenance of equipment & software.
IT maintains the security of the data on our servers and helps users understand best practices.
IT liaisons with everyone to provide new services.
IT assists with new project plans, moves, cascades, etc
IT writes custom programs, creates web sites and specialized services.
IT strives for Disaster Recovery
We are involved with anything technology.

4. Program Description Some of the New Services over the past 6 years:
SARS Call
Help Desk Program
Pod Casting
Cumulus Digitizing Server
Onbase
Streaming Video Server
Off Site Storage (Disaster Recovery)
SAN and virtual servers
Generator & UPS
Web 2.0 collaboration SharePoint Server
NetPartner Student Portal for financial aid
Wireless and Wired infrastructure upgrades
Numerous Monitoring & Enterprise applications (hardware, network performance, virus and patch management) to help us catch problems before they affect you at your desktop.

5. Since April, over 150 programming
Program Description
Some of the New Programs written:
Since April, over 150 programming
requests
EMP
Cal Works
Math Assessment
Inventory tracking
Community Services
HEED Calendaring
Student Tracking Systems throughout the campus
American sign Language Courseware & Checkin
Student Discipline
Tape Duplication
Ethan Way Class Schedules
Document Management
Police Parking Permits
Bookstore Book Reservation
Athletic Study Center/Training
ESL
DSPS
IT Help Desk
RT Stickers
Streaming Server Interface
SRPSTC-Class Reservations
Maintenance Work Order

6. Program -- Strengths Skilled, hard working, resourceful technicians.
Our call back process helps keep users in the loop and insures that we met their needs.
We work as a team to minimize outages and research persistent problems
We collaborate with DO, faculty, administration and staff on facilities, upgrades and developing needs.
Monitor all infrastructure and plan for major renovations.
Support approximately 47 servers and 3000 computers as well as peripherals.

7. Program – Challenges (2 Major)
1. Administration of major service offerings and limited staff.
SQL Servers
Streaming Servers
File & Print servers
Web Servers
Virtual Servers
Sharepoint Servers
Utility Servers
Disaster Recovery Sites
Campus Archives &Backup Srv
Networking Infrastructure

8. Program – Challenges (2 Major)
2. Growing service areas despite limited and diminishing Funding.
Outreach
Wireless
Mobile devices
Computer Labs & work places
Network infrastructure
Sprawling Storage Needs
Maintenance Contracts
Information Security
SAN & Virtualization
Our services compete with each other for funding. For example the SAN will require an additional $15,000 annually in software maintenance alone.

9. Planning Implications
Continue development of our Disaster Recovery strategies.
Continue to develop strategies to solve technical problems as quickly as possible.
Review our place in the structure of the organization to find support resources.
Continue to watch industry trends for possible solutions
Continue monitoring performance and security.
Seek additional funding to support the growing services and infrastructure now required.