Presentation is loading. Please wait.

Presentation is loading. Please wait.

Housing and Customer Services: ICT and Customer Services: Summary

Published byAgnes Barrett Modified over 7 years ago

Similar presentations

Presentation on theme: "Housing and Customer Services: ICT and Customer Services: Summary"— Presentation transcript:

1 Housing and Customer Services: ICT and Customer Services: Summary
Assistant Director – ICT and Libraries Total FTE: Strategic Manager – ICT Operations 1 FTE Total FTE: 43 Strategic Manager – ICT Business Engagement 1 FTE Total FTE: 48 Strategic Manager – Libraries and Archive Services 1 FTE Total FTE: 57.55 Strategic Manager – Customer Services and Business Support 1 FTE Total FTE: 134 Information Assurance Manager

2 Housing and Customer Services: ICT and Customer Services: ICT Operations
Strategic Manager– ICT Operations 1 FTE Total FTE: 43 Team Manager – Operations 1 FTE Team Manager – Networking 1 FTE Team Manager – Infrastructure 1 FTE Team Manager – Helpdesk and Desktop 1 FTE Service Desk Technical Officer 3 FTE Shift Leader 2 FTE Production Controller 1 FTE Network Services Consultant 6 FTE Systems Engineer 7 FTE IT Customer Support Officer 2 FTE Computer Operator 4 FTE Print and Design Officer 1 FTE Desktop Analyst 3 FTE Print Operator 3 FTE Desktop Technician 6 FTE

3 Housing and Customer Services: ICT and Customer Services: ICT Business Engagement
Strategic Manager – ICT Business Engagement 1 FTE Total FTE 48 Team Manager – Application Support and Development 1 FTE Team Manager – ICT Business Engagement and Systems 1 FTE (see separate slide) Information Assurance Manager 1 FTE Web Engineer 1 FTE Assistant Information Assurance Manager 1 FTE Principal IT Business Support and Development Officer 2 FTE Senior IT Business Support Officer 10 FTE IT Business Development Officer 3 FTE IT Officer 1 FTE

4 Business Engagement and Systems
Housing and Customer Services: ICT and Customer Services: ICT Business Engagement: Business Engagement and Systems ICT Team Manager – Business Engagement and Systems 1 FTE Total FTE: 28 Account Manager 2 FTE Project Manager 3 FTE Project Manager (F/T for 18 months) 1 FTE People Systems Lead 1 FTE Housing Systems Lead 1 FTE Programme Manager 1 FTE System Analyst 6 FTE IT Business Analyst 1 FTE Housing Systems Support Officer 1 FTE Programme Lead 1 FTE IT Demonstrator 1 FTE (fixed term) IT Project Support Officer 1 FTE (fixed term) Practice Development Officer 2 FTE IT Business Analyst 2 FTE (fixed term) System Support Officer 1 FTE User Support Officer 1 FTE Capita One Data Quality Officer 1 FTE

5 Housing and Customer Services: ICT and Customer Services: Libraries and Archive Services
Strategic Manager - Library and Archive Services 1 FTE Total FTE: Principal Librarian 0.75 FTE Central & Tunstall Library Team Leader 2 FTE Longton & Bentilee Library Team Leader 1 FTE Stoke & Meir Library Team Leader 1 FTE Libraries Support Officer 1 FTE City Archivist 1 FTE Health Information Officer 1 FTE Library Assistants (Central) 14.7 FTE Library Assistant (Longton) 6.2 FTE Library Assistant (Meir) 2.6 FTE Archivist 1 FTE Libraries ICT Tutor 1 FTE Library Assistant (Tunstall) 3.9 FTE Library Assistant (Bentilee) 3.1 FTE Library Assistant (Stoke) 4.8 FTE Archives Public Service Manager 1 FTE Senior Librarian (systems, cataloguing & stock mgmt.) 1FTE Library Assistant / Relief Driver 1 FTE Archives Assistant 1.2 FTE Delivery Driver/ Homelink Officer 1 FTE Librarian 3.5 FTE Resource Assistants 2.8 FTE

6 Housing and Customer Services: ICT and Customer Services: Customer Services & Business Support: Business Support Strategic Manager - Customer Services and Business Support 1 FTE Total FTE: 33 Records Manager 1 FTE Business Support Team Leader 1 FTE Business Support Administrator (Post and Scan) 4 FTE Driver 1 FTE Digital Mail Room Administrator 2 FTE Records Centre Administrator 4 FTE Receptionist 2 FTE Central Support Hub Supervisor 3 FTE Business Support Administrators Central Support 15 FTE

7 Customer Service Team Leader
Housing and Customer Services: ICT and Customer Services: Customer Services & Business Support: Customer Services Strategic Manager - Customer Services 1 FTE Total FTE: 101 Customer Access Development Manager 2 FTE Statutory Complaints Officer 1 FTE Customer Feedback Development Officer 1 FTE Team Leader Repairs 1 FTE Customer Service Team Leader 6 FTE Technical Support Officer 2 FTE Customer Complaints Investigation Officer 1 FTE Complaints Assistant 1 FTE Customer Services Advisor Repairs 8.3 FTE Senior Customer Services Advisor 6 FTE Customer Services Advisor 69.7 FTE

Download ppt "Housing and Customer Services: ICT and Customer Services: Summary"

Similar presentations

1 National Treatment Agency For External Use Organisational Chart.

1 National Treatment Agency For External Use Organisational Chart.
Director of Human Resources HR Information and Systems Manager Director of HR Operations Deputy Director of HR Director of Occupational Health EYEC ManagerSafety.

Director of Human Resources HR Information and Systems Manager Director of HR Operations Deputy Director of HR Director of Occupational Health EYEC ManagerSafety.
Information Technology Head of IT Services 1 FTE Head of Infrastructure (CS) 1 FTE Network Infrastructure and Security Manager 1 FTE IT Technician 1 FTE.

Information Technology Head of IT Services 1 FTE Head of Infrastructure (CS) 1 FTE Network Infrastructure and Security Manager 1 FTE IT Technician 1 FTE.
Oregon State Library Transformation Project Launch

Oregon State Library Transformation Project Launch
Corporate Director Head of Planning and Transport Development Control Building Control Strategic Planning Transport Policy and Programmes Traffic and Parking.

Corporate Director Head of Planning and Transport Development Control Building Control Strategic Planning Transport Policy and Programmes Traffic and Parking.
Ayrshire College Organisational Chart

Ayrshire College Organisational Chart
STRUCTURE CHARTS British Waterways. Robin Evans Chief executive Legal Audit HR Financial control Tax & accounting ICT Shared service centre BWML Communications.

STRUCTURE CHARTS British Waterways. Robin Evans Chief executive Legal Audit HR Financial control Tax & accounting ICT Shared service centre BWML Communications.
Executive Team Alex Gild Director of Finance Performance & Information

Executive Team Alex Gild Director of Finance Performance & Information
Director Estates and Facilities Associate Director Capital and Development Associate Director Estates Associate Director Facilities Acting Head Medical.

Director Estates and Facilities Associate Director Capital and Development Associate Director Estates Associate Director Facilities Acting Head Medical.
Head of IS Branch Assistant Director Business Operations Crime Input Unit Occupation Checks Unit Property & Logistics Information Governance Information.

Head of IS Branch Assistant Director Business Operations Crime Input Unit Occupation Checks Unit Property & Logistics Information Governance Information.
12/07/20151 Operations & Technical Services Systems & Service Delivery Applications Director of Systems & Services EXETER Development Manager EXETER National.

12/07/20151 Operations & Technical Services Systems & Service Delivery Applications Director of Systems & Services EXETER Development Manager EXETER National.
Lambeth Housing Management Structure Charts July 2015

Lambeth Housing Management Structure Charts July 2015
Whose Internet Is It Anyway? Gwenda Sippings Independent Consultant

Whose Internet Is It Anyway? Gwenda Sippings Independent Consultant
1 expect the best www.vita.virginia.gov Tuesday October 25, 2005 Service Management Organization Overview.

1 expect the best Tuesday October 25, 2005 Service Management Organization Overview.
Director Shared Resource Services SRS0092 SWP/GPA Collaboration Project Information Security Team SRS0108 SRS0109 SRS0110 Deputy Director Shared Resource.

Director Shared Resource Services SRS0092 SWP/GPA Collaboration Project Information Security Team SRS0108 SRS0109 SRS0110 Deputy Director Shared Resource.
Wychavon District Council Organisation Chart MD1 Managing Director MD1 Managing Director LS 400 Head of Legal and Support Services LS 400 Head of Legal.

Wychavon District Council Organisation Chart MD1 Managing Director MD1 Managing Director LS 400 Head of Legal and Support Services LS 400 Head of Legal.
1 Libraries & RLR Remit Academic Services– Serving the teaching/research needs of students and staff, subject librarians, reading lists, expert subject.

1 Libraries & RLR Remit Academic Services– Serving the teaching/research needs of students and staff, subject librarians, reading lists, expert subject.
CTO Head Of ICT Business & Governance Head of ICT Change Portfolio Lead ICT Architect Head of ICT Corporate Solutions Head of ICT Schools & Business Solutions.

CTO Head Of ICT Business & Governance Head of ICT Change Portfolio Lead ICT Architect Head of ICT Corporate Solutions Head of ICT Schools & Business Solutions.
Assistant Chief Executive Secretary & Admin Assistant Exchequer Services Manager – ICT & E- Government Manager Access to Services and Performance Manager.

Assistant Chief Executive Secretary & Admin Assistant Exchequer Services Manager – ICT & E- Government Manager Access to Services and Performance Manager.
Commonwealth of Massachusetts Executive Office of Health and Human Services IT Town Hall December 3, 2010.

Commonwealth of Massachusetts Executive Office of Health and Human Services IT Town Hall December 3, 2010.

Similar presentations

Ads by Google