1. CQD Reports Management
Ryan Juvet

2. About SOF
The shift to the cloud requires rethinking how enterprises and partners Plan, Deliver and Operate Skype for Business. The Skype Operations Framework (SOF) provides a multi-faceted approach to the successful deployment of Skype for Business, providing
Practical guidance, recommended practices, tools and assets to enable enterprises to plan, deliver and operate a reliable and cost effective Skype for Business Service in the cloud.  
A common understanding of the Skype for Business online lifecycle for customers and partners to effectively engage and drive Skype usage and customer success. 
Training for customers and partners via Skype Academy
Feedback mechanisms to capture and incorporate updates from the field
To find out more please visit

3. Video disclaimer CQD and SOF are living frameworks
We innovate on a constant basis
New content will be added, existing content will be updated
By the time you watch this video, some details might be different
For major changes, new videos will be created
For most recent videos go here
This is the January 2017 version of this video

4. About this Series of CQD Videos
CQD Online Introduction
CQD Basic Concepts
Managing CQD Reports
Managing a high quality deployment with CQD
Audio Quality investigations with CQD
Monitoring Endpoints with CQD
We are here !

5. About these Videos Management of CQD reports
Create, clone, edit, delete, export and import a report
Understand the key components of a report
Understand the different ways to display data
Understand unions and filtering
These scenarios should help with managing the reports critical to the health of the Skype for Business experience.

6. Manipulating reports Report actions New, Editing, Cloning
Adding sub-reports
Deleting
Downloading Data
Exporting and Importing

7. Demo 1 Manage reports Create a new report Clone a report
Change/Edit a report
Delete a report
Export a report
Import a report

8. Key Components of a Report
Data Cube
Dimensions
Measurements
Filters
Chart vs. Table
Trend vs. 1 month
Titles and Descriptions
“Show me number of poor calls by building for the past month”
Measure
Dimension
Filter

9. Key Components of a Report (data cube)
Show me:
Measure - the number of hammers Dimension - made in Texas
Filter - during the 2nd quarter
Hammers In Texas for the 2nd quarter would be 4205.

10. Demo 2
Creating a custom report using common components

11. Demo 3 Modifying reports to show
Sparklines – Seeing visual trends within a table
Left & Right y-Axis – Showing multiple pieces of data with different values
Coloring – Lines and bars
Stacking – Adding values on top of other results
Width – How wide you want the report
Union – Filtering with OR statements

12. Additional tips
Filtering and Regular Expressions Controlling sort orders Auto-Update

13. Filtering via Regex
Example 1 – Percentage filter: (100)|(\d*[5-9]{1}[0-9]{1}\.\d{1}\d*$)
Matches values of 100
Matches values of 50% or higher.
Example 2 - (100)|(\d*[4-6]{1}[0-9]{1}\.\d{1}\d*$)
Matches values of 40% to 69.99%
Example 3 – [0-9]| [0-9]
Matches all subnets that start with x.xxx OR x.xxx

14. Demo 4 Modifying reports continued… Filters and regex
Controlling sort order
Auto-update toggle
Saving as New

15. Contribute to SOF What works (and what doesn’t)?
Anything incorrect, missing or other feedback ?
Let us know!
Discuss SOF with your peers and the SOF team
Learn more about how others are applying SOF to their projects
Discuss!

16. Resources All about SOF Stay up to date with the SOF blog
Stay up to date with the SOF blog
Skype Academy on SOF training