1. Using Emotional Intelligence in a Diverse World
Presented by Kathy Faison
USGS Office of Organizational and Employee Development

3. Think of an event or scenario recently in which you did not respond or behave in a way in which you later thought you could have?
What were the signals in the body that told you something was going on?

4. Objectives
Discuss Emotional Intelligence (EI) and it’s importance to our success
Identify the various layers of diversity that may be present in the world around us
Apply EI in common, everyday situations to bridge differences
Outline ways to develop emotional intelligence

5. Emotional Intelligence

6. RELATIONSHIP MANAGEMENT
4 Core Skills
WHAT I SEE
WHAT I DO
PERSONAL COMPETENCE
SOCIAL COMPETENCE
SELF-AWARENESS
SOCIAL AWARENESS
SELF-MANAGEMENT
RELATIONSHIP MANAGEMENT
©Talentsmart

7. Self-Awareness
Ancient Proverb: If you meet three jerks in one day, you’re the jerk.

8. Self-Management
The first and best victory is to conquer self. - Plato

9. Social Awareness
Could a greater miracle take place than for us to look through each others eyes for an instant? - Henry David Thoreau

10. Relationship Management
If everyone is moving forward then success takes care of itself. - Henry Ford

11. So What?

12. What makes work relationships challenging?

13. Differences can result in…

14. Personality

15. What are some common everyday situations where differences show up?

16. Use EI to bridge differences
WHAT I SEE
WHAT I DO
PERSONAL COMPETENCE
SOCIAL COMPETENCE
SELF-AWARENESS
SOCIAL AWARENESS
SELF-MANAGEMENT
RELATIONSHIP MANAGEMENT
©Talentsmart

17. EI can be developed

19. “Anyone can become angry – that is easy
“Anyone can become angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – that is not easy.”
- Aristotle