1. ei4km Adelaide KM Group 21 May 2014 Ruth Sims Session outline:
Two activities
Definitions
Discussion
Concluding questions
Adelaide KM Group
21 May 2014 Ruth Sims

2. Management Intelligence Emotion Knowledge
Activities
Think about the person sitting to your left
Background
Approach
Style
How might this affect your professional interaction with them?
Feel / Think / Act
What was that like?
What did you notice?

3. Definintions Emotional intelligence (EI) the ability to
monitor one's own and other people's emotions
discriminate between different emotions and label them appropriately
use emotional information to guide thinking and behaviour.
A Coleman A Dictionary of Psychology

4. Definintions
Emotional intelligence is observed when a person demonstrates the competencies that constitute
self-awareness
self-management
social awareness, and
social skills
at appropriate times and ways in sufficient frequency to be effective in the situation.
R Boyatzis, D Goleman and K Rhee in Handbook of emotional intelligence

5. Definintions An emotional intelligence competency is an ability to
recognize
understand and
use
emotional information about oneself that leads to or causes effective or superior performance.
R Boyatzis, Competencies as a behavioral approach to emotional intelligence
This is the reference for the next few slides

6. Competencies
Three clusters of competencies differentiate outstanding from average performers
Cognitive
Emotional intelligence
Social intelligence

7. Cognitive Competencies
Systems thinking
perceiving multiple causal relationships in understanding phenomena or events.
Pattern recognition
perceiving themes or patterns in seemingly random items, events, or phenomena.

8. EI Competencies Emotional self awareness
recognising one’s emotions and their effects
Emotional self control
keeping disruptive emotions and impulses in check
Adaptability
flexibility in handling change
Achievement orientation
striving to improve or meet a standard of excellence
Positive outlook
seeing positive aspects of things and the future

9. SI Competencies Social Awareness Empathy
sensing others’ feelings and perspectives, and taking an active interest in their concerns
Organisational awareness
reading a group’s emotional currents and power relationships

10. SI Competencies Relationship Management Coach and mentor
sensing others’ development needs and bolstering their abilities
Inspirational leadership
Inspiring and guiding individuals and groups
Influence
Wielding effective tactics for persuasion
Conflict management
Teamwork

11. When have you experienced EI used effectively in a KM context?
Discussion starter
When have you experienced EI used effectively in a KM context?

12. What EI competencies have you demonstrated or observed this evening?
Concluding questions
What EI competencies have you demonstrated or observed this evening?

13. Share something you have learned this evening.
Concluding questions
Share something you have learned this evening.
Consider, will you do anything differently in your work?

14. Sources and information
Goleman D “What Makes A Leader”, Harvard Business Review November-December 1998
Boyatzis RE Competencies as a behavioral approach to emotional intelligence published in Journal of Management Development, 2009, Vol.28(9), p
Boyatzis, R. E., Goleman, D., and Rhee, K. (2000). Clustering competence in emotional intelligence: Insights from the Emotional Competence Inventory (ECI)s. In R. Bar-On and J.D.A. Parker (eds.), Handbook of emotional intelligence. San Francisco: Jossey-Bass, pp
60.html
Coleman, Andrew (2008). A Dictionary of Psychology (3 ed.) Oxford University Press.
Daniel Goleman talks about how in order to be in a top profession a person needs, aside from a high IQ, the ability to be self-motivated and emotionally intelligent.
MOOC: Inspiring Leadership through Emotional Intelligence