1. N922 Community Recreation Program
Volunteer Management
Presenter: Patricia Owens
Commander, Navy Installation Command…Supporting Command to the Warfighter

2. N922, Community Recreation Program
On Base Community Events
Command Picnics/Events
Party / Picnic Support
Fleet Recreation/Visiting Ships / Squadrons
Information and Resources
Trips and Outings
Outdoor Recreation Equipment Rental
Recreation Programming / Classes / Activities
Tickets
Recreational Green Space Coordination
Leisure Travel
Commander, Navy Installation Command…Supporting Command to the Warfighter

3. Houdini-Level Magic Happen
COMMUNITY RECREATION PROGRAMMERS are often challenged to make Houdini- level magic happen on a budget that seems more fit for a kid’s party magician.
This means that you’ll have to find very creative ways to get partners to help you build a successful event.

4. Who are these saving graces?
Well………
VOLUNTEERS

5. Volunteer Management Recruitment Retention Recognition Risk Management
Components of Success Volunteer Management
Recruitment
Retention
Recognition
Risk Management
Operations
Success

6. Recruitment
Who will be interested in doing this? Why would someone be motivated to volunteer for our event? What and Where is the best way to let people know about volunteer options? Who can do this? How are you utilizing your current volunteer champions?

7. Recruitment SOME VOLUNTEERS TO CONSIDER: Chief’s Club
Petty Officer Association
Ombudsmans
Retirees
CMCs
Local Installation Nonprofit Organizations

8. Recruitment Searching For Volunteers Keep in Mind: Skills
Personal Goals
Issues
Sub-Sector
Location
People Served

9. Recruitment

10. Recruitment

11. Retention What keeps them coming back: Year-Round Communication
Sense of Accomplishment
Knowing the Impact
Relationship

12. Retention

13. Retention

14. Retention

15. Recognition Ways to APPRECIATE your Volunteers: Thank you cards
T-Shirts
Certificates
Plaques
Appreciate on social media
VIP parking
Hand-written notes signed by CO, CMC, N9, etc.
Photos of themselves in action

16. Volunteer Thank You Example
Dear __________,
We greatly appreciated your help at our (EVENT NAME). This event is always a huge undertaking, and this year we found ourselves short staffed. Because of your fun attitude, outgoing personality, organizational skills, and your team player attitude throughout the afternoon the event was a bigger success then ever before. I hope you know the impact you had on our sailors and their family members this weekend. Thank you so much for volunteering. We couldn’t have done it without you!
(YOUR NAME HERE)

17. Recognition

18. Recognition

19. Risk Management Policies Procedures Handbook DD FORM 2793, MAY 2009
Background Screening (Are they a good fit)
Provide Emergency Contact Information

20. Risk Management
Volunteer Agreement Form: DD FORM 2793
MAY 2009

21. Operations Training, Training, Training Database Management
Oversight ON Sight
Self-scheduling vs. Centralized/Assigned Scheduling
Emergency Preparedness

22. Seven Deadly Sins of Volunteer Management
Success
Seven Deadly Sins of Volunteer Management

23. Deadly Sin #1
Would you do it? To recruit a volunteer for a cause or program in which you do not believe – or to ask a volunteer to a job you wouldn’t do yourself.

24. Deadly Sin #2
Slot Filling: To worry about the number of volunteers you need to the degree that you sign a person up even if he or she is not right for the job to be done

25. Deadly Sin #3
Throw ‘em in the Mix: To restrict a volunteer’s effectiveness by not providing adequate preparation, training, or tools.

26. Deadly Sin #4
Do as I Say, Not as I Do: To ask staff to work as a team with volunteers if you yourself do not have volunteers helping with the responsibilities of your job

27. Deadly Sin #5
Staff is the be-all, end-all: To be so concerned about your own job security that you do not stand up and fight for the needs and rights of the volunteers you represent.

28. Deadly Sin #6
Promises, Promises. To offer volunteers certain opportunities and working conditions, and then not deliver.

29. Deadly Sin #7
To waste a volunteer’s time – ever

30. Questions?? Questions and POCs Points of Contact (POCs): Emails:
Patricia “Patty” Owens:
Leslie Gould: