1. Grow Your Business
Guildford 13 May 2009

2. HOW TO MOTIVATE YOUR TEAM EFFECTIVELY
Getting the best from your team, even in times of uncertainty and change
Caroline Cooper
Zeal Coaching

3. Agenda The myths and truths around motivation
How to discover what motivates your team
3 keys to a motivated team
Sustaining motivation even in times of uncertainty and change

4. Your staff are your biggest single overhead. True or false?
Your staff are your most valued asset. True or false?
Your staff are treated as your most valued asset True or false?

5. Why it’s important Lack of motivation
Poor performance Absenteeism Poor customer service
Low productivity High staff turnover Increased costs
Loss of business Less profit

6. The Myths….. Motivation is something you do to people
Most employees just aren’t interested
Money is the only thing that motivates
Giving recognition only raises people’s expectations
Most employees resist change
I know what motivates them – it’s the same thing for everyone
It’s impossible to work out what motivates people

7. What motivates you?
What are the things that motivate you outside work?
What are the things that motivate you at work?
What are your top 3 from either list?
What are the 2 or 3 things that most demotivate you?
What are the key themes?

8. Your most valued employee
What are the things that motivate them outside work?
What are the things that motivate them at work?
What are their top 3 from either list?
What are the 2 or 3 things that most demotivate them?
What are the key themes?

9. Your least valued employee
What are the things that motivate them outside work?
What are the things that motivate them at work?
What are their top 3 from either list?
What are the 2 or 3 things that most demotivate them?
What are the key themes?

10. How accurate?
Ask them
What do you see them doing outside work – what do they enjoy about this?
What do they least enjoy about their job? – what frustrates/ annoys/ bores them?
What do they value about the job?
What do they find most enjoyable/ rewarding/ challenging?
What would make the job more rewarding/ challenging/enjoyable…..,etc?

11. 3 keys to a motivated team

12. 1. Direction What’s expected Set an example Agreed standards
Provide tools, resources and training

13. 2. Look and listen Approachable Support Consult Act on concerns
Show an interest
What is important to them

14. 3. Recognition Feedback Reward Celebrate and share success
Use strengths
Develop

15. The most important words
5 "Well done, you did great"
4 "What is your opinion?“
3 "If you please"
2 "Thank you"
And the most important single word of all is "You"!

16. Uncertainty and change
Rumours start
Productivity drops
People leave

17. Communicate, communicate, communicate…..
What’s going on and what’s needed
Ask for ideas
Give advance warning – what’s going to happen and why, what is their involvement
Feed back on progress and results

18. Take Action
What can you do tomorrow to discover what motivates your team?
What one thing you could do differently on a day to day basis that would help get the best from your team?
If your business is going through uncertainty or change, what one thing could you do to help sustain motivation?

19. The way to get started is to quit talking and begin doing
Walt Disney

20. To get you started Download my guide to motivation
Visit
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Take some action…….
For more information come and talk to me on stand 147 or
me at