1. ORGANISATIONAL VALUES SOCIAL MEDIA AND CONTENT MANAGER
Communications Officer
STRATEGIC OBJECTIVES
PREVENT
We will provide leadership, training and insight to support community justice partners prevent offending and reduce the number of future victims.
SUPPORT
We will work with our partners and help drive change by identifying improvements and challenges in our community justice system.
PROMOTE
We will identify worldwide expertise, best practice and opportunities for commissioning, and introduce fresh ideas which inspire innovation and change.
LEAD
We will change the conversation about community justice and prevention of offending, shift attitudes and increase understanding.
ORGANISATIONAL VALUES
RESPECT
due regard for the feelings, wishes, or rights of others.
COMPASSION
empathy and concern for the sufferings or misfortunes of others.
TRUST
firm belief in the reliability, truth, or ability of someone or something.
SUPPORT
emotional or practical help.
INTEGRITY
being honest and having strong moral principles.
FAIRNESS
impartial and just treatment or behaviour without favouritism or discrimination.
SOCIAL MEDIA AND CONTENT MANAGER
COMPETENCIES
COLLABORATION
Actively builds and maintains networks with colleagues, partners and stakeholders. Spots opportunity for collaboration and proactively identifies potential issues and challenges with collaboration partners and raises concerns with focus on mitigation and resolution. Shares ideas and encourages colleagues to do the same.
COMMUNICATION
Confidently engage with stakeholders to influence and share vision and common goals. Support stakeholders and colleagues to understand the narrative around community justice. Use innovate ways to communicate key messages to ensure engagement with the agenda. Ensure colleagues and stakeholders are collecting a varied and diverse voice to gain a collective representation and true understanding of what is being communicated. Confidently handle challenging conversations or interviews. Speak truth to power.
MANAGEMENT AND DECISION MAKING
Identify own achievable objectives and communicate if expectations will not be met. Share stakeholder expectations with others. I can anticipate how changes and trends may affect ability to deliver and I can plan effectively. I can manage risks through effective contingency planning. I set and influence targets for improving the value of resources. I take personal responsibility for delivering results set out in business plan. I lead by example when incurring costs and expenditure. I manage my time through effective planning and I consistently complete my tasks on time. I prioritise tasks to achieve my goals.
INCLUSIVENESS
Confront and deal promptly with inappropriate language or behaviours including bullying, harassment or discrimination. Support colleagues to resolve issues in a fair and consistent way. Be accountable for your actions. Demonstrate a rich understanding of communities and their needs. Identify any gaps in own or colleagues knowledge and set priorities for yourself and colleagues to become experts.
LEADING
Be visible to colleagues and stakeholders, display enthusiasm around goals ensuring links between these and strategy are clear. Demonstrate resilience when under pressure. Approach and discuss personal resilience with colleagues/ line manager and identify where you may require extra support. Provide colleagues with constructive feedback that can used as a tool for growth.
IMPROVEMENT AND INNOVATION
Highlight the value of new ideas. Commit to continuous improvement by being flexible and adaptable to taking on new ideas. Provide colleagues with constructive feedback about improvements and of new ways of working. Use your specialist knowledge to inform improvement and innovative ideas. Commit to increasing your own knowledge of the agenda by engaging in the activities of the organisation. Seek to expand your knowledge by stakeholder engagement and share this knowledge appropriately with colleagues. Design and facilitated innovate business models, systems and approaches to deliver organisational objectives of greater national consistency and inclusiveness of services.
BUILDING CAPABILITY
Fully understand organisational and individual learning and development opportunities are explored to enhance organisational and individual capability.  Takes responsibility for own work and is committed to identifying opportunities’ for improvement and development through continuous learning. Be open to taking on different roles, show flexibility to working with others to deliver organisational objectives. Recognise and take time to achieve own learning and development objectives. Be open to the developmental feedback from others and proactively support the development plans of others. Build confidence in others. Giving credit to others for their achievements and contributions. Highlight good practice of all stakeholders.
DELIVERING QUALITY
Exemplifies good service to stakeholders. Recognises high quality best practice of colleagues and stakeholders and shares appropriately. Role model behaviours that promote a culture of user focused outcomes. Remains ‘in touch’ with the service user experience and respects their contribution, feedback and knowledge. Identifies opportunities for collaborative working. Avoids duplication of effort. Recognises the contribution of others as integral to the delivery of shared outcomes and vision. Takes responsibility for quality of own work. Demonstrates integrity and takes pride in work. Focuses on delivery and keeps colleagues updated on progress.

2. Role
Social Media and Content Manager
Salary
£27,255
Essential criteria
Experience of using a content management system, preferably wordpress.
Experience of using various design packages (Photoshop, InDesign etc) to create engaging, dynamic and timely content for social media.
Experience of managing social media channels for an organisation.
Compelling and persuasive copy-writing skills.
Desirable criteria
1. Awareness of developing digital trends and tools.
2. Experience of working with journalists.
3. Familiarity with visual and audio editing software.
Role brief
The Communications Officer plays a key role in supporting Community Justice Scotland’s external and internal communications. Reporting to the Head of Communications, the post-holder will lead on monitoring, updating and developing Community Justice Scotland’s social media channels, website and materials, creating shareable content and copy intended to inform, challenge and persuade stakeholders and the public of the value of community justice and the role it plays in making Scotland safer. They will produce a range of multimedia content for social media, website, corporate documents and other publications as well as support the Head of Communications with other media work, including with the press.
Community Justice Scotland is tasked with changing social norms and influencing public opinion about community justice. The successful applicant must be self-motivated, comfortable with working autonomously, creative and able to manage changing and competing demands and deadlines, within a small busy team. This role also involves taking part in an out-of-hours press phone rota.
Responsibilities
Monitor, develop and update CJS’s social media channels and website.
Create persuasive and challenging content in a variety of media.
Lead on the development and management of the website, including generating content, identifying improvements to functionality, maximising its potential and monitoring its performance.
Analyse and produce regular reports on social media and website performance.
Support the development and delivery of CJS’s communications strategies, with particular focus on digital and social media work.
Ensure brand use is consistent across all internal and external communications.
Keep up to date on best practice within the justice sector generally and particularly changes to communications innovation, legislation and codes of practice.
Support the design and production of marketing materials, e-bulletins, corporate documents and key publications including Annual Reports.
Draft compelling press releases, statements, quotes and blogs in line with key messages and language when required.
Enhance communications with colleagues and develop an understanding of Community Justice Scotland’s work and needs of its users.
Deputise for the Head of Communications when necessary.