1. Dental Patient Satisfaction Survey
Wednesday, May 17, 2017

2. 140 Total Responses Date Created: Friday, March 10, 2017
Complete Responses: 140

3. Q1: Which provider did you see today?
Answered: Skipped: 0

4. Q1: Which provider did you see today?
Answered: Skipped: 0

5. Q2: I am able to get through to the office on the phone during office hours
Answered: Skipped: 6

6. Q2: I am able to get through to the office on the phone during office hours
Answered: Skipped: 6

7. Q3: In the last 12 months, when you phoned your dentist's office after regular office hours, how often did you get an answer to your question as soon as you needed?
Answered: Skipped: 10

8. Q3: In the last 12 months, when you phoned your dentist's office after regular office hours, how often did you get an answer to your question as soon as you needed?
Answered: Skipped: 10

9. Q4: How convenient was the appointment time you were able to get?
Answered: Skipped: 7

10. Q4: How convenient was the appointment time you were able to get?
Answered: Skipped: 7

11. Q5: How easy is it to schedule urgent appointments with your dentist?
Answered: Skipped: 8

12. Q5: How easy is it to schedule urgent appointments with your dentist?
Answered: Skipped: 8

13. Q6: How courteous and helpful was the receptionist when you arrived at our office?
Answered: Skipped: 7

14. Q6: How courteous and helpful was the receptionist when you arrived at our office?
Answered: Skipped: 7

15. Q7: How friendly was the clinical staff during your visit?
Answered: Skipped: 8

16. Q7: How friendly was the clinical staff during your visit?
Answered: Skipped: 8

17. Q8: Overall, how often do you wait more than 15 minutes to see your dentist or hygienist? (Wait time includes time spent in the waiting room and exam room.)
Answered: Skipped: 11

18. Q8: Overall, how often do you wait more than 15 minutes to see your dentist or hygienist? (Wait time includes time spent in the waiting room and exam room.)
Answered: Skipped: 11

19. Q9: How satisfied or dissatisfied were you with the amount of time your dentist or hygienist spent with you addressing your needs?
Answered: Skipped: 10

20. Q9: How satisfied or dissatisfied were you with the amount of time your dentist or hygienist spent with you addressing your needs?
Answered: Skipped: 10

21. Q10: Were your needs met at this visit?
Answered: Skipped: 12

22. Q10: Were your needs met at this visit?
Answered: Skipped: 12

23. Q11: Did anyone talk to you about the medication you take?
Answered: Skipped: 10

24. Q11: Did anyone talk to you about the medication you take?
Answered: Skipped: 10

25. Q12: Did your provider talk to you about your health goals?
Answered: Skipped: 9

26. Q12: Did your provider talk to you about your health goals?
Answered: Skipped: 9

27. Q13: Were you asked if you had visits with other health care providers since your last visit?
Answered: Skipped: 9

28. Q13: Were you asked if you had visits with other health care providers since your last visit?
Answered: Skipped: 9

29. Q14: Did anyone help you make an appointment with a specialty provider if necessary?
Answered: Skipped: 7

30. Q14: Did anyone help you make an appointment with a specialty provider if necessary?
Answered: Skipped: 7

31. Q15: Have we ever given you information about FMC being your medical home?
Answered: Skipped: 11

32. Q15: Have we ever given you information about FMC being your medical home?
Answered: Skipped: 11

33. Q16: Have we ever helped you find other community resources you might need that FMC does not provide?
Answered: Skipped: 9

34. Q16: Have we ever helped you find other community resources you might need that FMC does not provide?
Answered: Skipped: 9

35. Q17: Would you recommend FMC to your friends and family?
Answered: Skipped: 8

36. Q17: Would you recommend FMC to your friends and family?
Answered: Skipped: 8

37. Q19: What is your race?
Answered: Skipped: 6

38. Q19: What is your race?
Answered: Skipped: 6

39. Q20: What is your ethnicity? (Please select all that apply.)
Answered: Skipped: 11

40. Q20: What is your ethnicity? (Please select all that apply.)
Answered: Skipped: 11

41. Comments and Suggestions
Help with the answering the phone and returning calls
Love the people that work here!!!
All ways a very helping person, thank you Kathy
Love kathy
Reception staff was very thural in explaining sliding fee
Best dental staff I've ever seen.
I'm happy with my service here.
I think this is a great dental office
They need to give T3 for pain not ibepfoen
Stop taking so many patients
Help with the answering the phone and returning calls
Love the people that work here!!!
All ways a very helping person, thank you Kathy
Love kathy
Reception staff was very thural in explaining sliding fee
Best dental staff I've ever seen.
I'm happy with my service here.
I think this is a great dental office
They need to give T3 for pain not ibepfoen
Stop taking so many patients