1. Smart Cities & DigiGov - on the Road to Reality
Jury Konga, Open North Associate
– Open & Smart Cities
May 3, 2017
2017

2. Do you work in a Smart City?
Smart City - DigiGov

3. Smart is …
Data Driven
Smart City - DigiGov

4. Smart is Data Driven
Without data – there is no map, no analytics, no visualizations, no Smart
Personal, Open, Big, All - most already digital
Data volumes growing exponentially
Opportunities for innovation & discovery grow as data grows
Not to scale
Smart City - DigiGov

5. Smart is …
Standards Based
Smart City - DigiGov

6. Smart is Standards Based
Smart Cities rely on many different types of standards to work!
Standards can be open (open license, transparent standards process, consensus-based)  or closed (proprietary, restrictive license, costly, inaccessible standards process)
Governing actors of Smart City standards include: ISO, ITU, JTC1, IEC, OASIS, etc.
Smart Cities implement standards to:
Ensure a common understanding of terms
Benchmark and compare performance
Interoperate information across discrete systems
Avoid vendor lock-in/foster competition
Source: Rachel Bloom
Smart Cities Lead, OpenNorth
Figure’s source: International Telecommunications Union
Focus Group – Smart and Sustainable Cities
Smart City - DigiGov

7. Smart is …
Sensor fed
Smart City - DigiGov

8. Smart is Sensor fed Machine & People Sensors for Air pollution
Fire detection
Water quality
Smart parking
Traffic congestion
Waste management
Golf course conditions
Smart City - DigiGov

9. Smart is …
Location Based
Smart City - DigiGov

10. Smart is Location Based
“In 2020, computers evolve into connected systems that sense, monitor, and control human and physical environments.”
Source: Deloitte government-2020.dupress.com/category/technology-cyber-physical-systems/
Smart City - DigiGov

11. Smart is …
Analytics
&
Visualization
Smart City - DigiGov

12. Smart is Analytics & Visualization
Hmmm … #OpenAlgorithm ?
Source: ESRI
Source: OpenSpending, Open Knowledge International
Source:
Smart City - DigiGov

13. Perspectives for a Smart City
Smart City - DigiGov

14. Smart City Assessment How does your community and organization align
Digital Infrastructure
Big & Open Data
Culture of Innovation
Leveraging Internet of Everything
Optimizing Technology tools
Sustainable Economics
Building Community Wellbeing
Smart Community
How does your community
and organization align
with these traits?
Smart City - DigiGov

15. Smart Planet Local -> Global Ecosystem
Need to address …
Food
Education
Water
Security
Global Health
Energy
Environment
Poverty
Space
Source:
… everything connects to everything
Smart City - DigiGov

16. Smart Examples
Smart City - DigiGov

17. Digital Government Yesteryear (2002) … e-Government
Today - Province of Ontario
Smart City - DigiGov

18. Digital Government
“Hello, Ontario! I am so excited to join an incredible team of passionate people, with wicked digital skills, who are working hard to create change and bring user-focused design and internet-era ways of working to government. Making government services simpler and easier to use will have a huge impact on people’s lives — I can’t wait to get started.”
Hillary Hartley
Chief Digital Officer
Smart City - DigiGov

19. Digital Government - the Digital Citizen
The need for digital literacy
Real-time mobile service delivery
Leveraging citizens as sensors
Co-designing & co-developing
What about the non-digital citizen
Smart City - DigiGov

20. Digital Government - the Customer Experience
“Designing Digital Organizations” Boston Consulting Group Perspectives
Addressing customer experience:
Digital companies address the total customer experience.
Digital companies integrate digital and physical elements
The customer experience becomes the primary driver of product and service design.
They rely on ready access to customer data.
They use state-of-the-art digital interface design.
They exploit social media and communities.
Source: Carp Diem Valuenet
Smart City - DigiGov

21. Digital Government - being Transformative
Smart City - DigiGov

22. Digital Government - Integrated Service Delivery
Service One (2.0)
- The Service Coordinator
Products & Services
Provincial
Municipal
Federal
Private & Non-Profits
Integrated Service Delivery “Engine”
Process C
Process B
Process A
Standardized Processes, Protocols
and Knowledge Base
Business
Knowledge
Database
Service Requests
Requests from MyGovID
(Facebook, LinkedIn, Twitter)
Source: From a Social to a Service Web, 1 2 3 3
Smart City - DigiGov

23. Food for thought …
Smart Cities & Digital Government – capacity & priorities directly impact citizens
Establish a “Smart” ecosystem with staff, politicians, citizens, academia and business
Leverage the power of geospatial data & GIS Analytics and Visualization
Smart Cities & Digital Gov are complementary – need a holistic approach
We’re all in this together – its time for us to collaborate better … time for us to get DigiSmart
Smart City - DigiGov

24. Thank You Jury Konga Open & Smart Cities Associate opennorth.ca/
Twitter @jkonga
Skype jury.konga