1. What’s New in tt performance suite 2017

2. Holistic approach to competency with tt performance suite
Introduction
Holistic approach to competency with tt performance suite

3. Classic formal Learning
Competency
Learning- curve 1
We look at competency over time. Competency describes the capability to accomplish tasks at the workplace. 1 2
This is a typical learning curve as it is common in e.g. trainings or other formal interventions. The competency increases due to the training but immediately starts decreasing significantly afterwards. 2 3
After the end of the training you immediately forget. According to Ebbinghaus competency decreases massively if the accumulated knowledge is not applied. That is typically not the case after formal trainings. 3
Wie erreichen wir Workplace Performance?
Der klassische Ansatz beruht auf Formalen Lernen.
Forgetting curve (Ebbinghaus)
Time
Go-Live

4. Classic formal Learning
Competency
As shown, competency has decreased significantly after Go-Live and is at a fairly low level. After Go-Live it increases again due to repetition, mistakes, etc. This is classic on-the-job learning. 1
Classic
on-the-Job learning 1
Wie erreichen wir Workplace Performance?
Der klassische Ansatz beruht auf Formalen Lernen.
Time
Go-Live

5. Workplace Performance
Competency
Applied competency over time is the Performance. This can be visualized with the area under the curve. 1
Wie erreichen wir Workplace Performance?
Der klassische Ansatz beruht auf Formalen Lernen. 1
Time
Go-Live

6. Workplace Performance
Competency 2
How can you achieve to reach a significantly higher performance? Visually: What needs to be done to cause this area = performance? 1 1
Obviously, competency needs to have a trend compared to this one after Go-Live. 2
Wie erreichen wir Workplace Performance?
Der klassische Ansatz beruht auf Formalen Lernen.
Time
Go-Live

7. Workplace Performance
Competency
With Performance Support
In order to come to a stronger increase of competency after Go-Live, the end user needs to get all the support which perfectly fits to the concrete tasks he or she has to accomplish: Performance Support! 1 1
Additionally: How can you achieve that competency starts at a higher level at Go-Live in the first place? 2
Wie erreichen wir Workplace Performance?
Der klassische Ansatz beruht auf Formalen Lernen. 2
Without Performance Support
Time
Go-Live

8. Workplace Performance
Competency
It helps, that when using Performance Support lot less concrete activities need to be introduced to end users (since they get all the help they need after Go-Live). “Only” the aspect of change is being addressed and end users are prepared both conceptually and motivationally to the changes at their workplace. Therefore, the learning curve is flatter. 1 1
Less training means that e.g. due to organizational reasons the interventions can be a lot closer to Go-Live. With self-study offerings such as e-learning, trailers, etc. this can be even further expanded. 2
Wie erreichen wir Workplace Performance?
Der klassische Ansatz beruht auf Formalen Lernen. 2
Time
Go-Live

9. Holistic approach to competency
Only with a holistic approach and a meaningful combination of formal leaning and Performance Support initiatives you can reach a significant increase of workplace performance.
The concrete content, help measures, etc. can be quite diverse. It is of utmost importance though that these have to perfectly match the specific tasks and needs of the employee at the workplace.
Self-Study
Detailed information
Concept & Processes
Step-by-Step instructions
Trainings
Wie erreichen wir Workplace Performance?
Der klassische Ansatz beruht auf Formalen Lernen.
Motivation

10. Holistic approach to competency
How?
Execution
What?
Understanding of Processes
Why?
Necessity
Step-by-Step Instructions Guides, Quick Reference Cards,…
Detailed Information Data Sheets, Glossary, Best Practices,…
Self-Study Material WBTs, Documentation, Exercises,…
Concepts & Processes Process Overviews, Guidelines,…
Trainings Basic Courses, Directives,…
Motivation Project Marketing, Information, Trailer,…

11. Holistic approach to competency
Self-Study
Detailed Information
Concept & Processes
Step-by-Step Instructions
Trainings
Wie erreichen wir Workplace Performance?
Der klassische Ansatz beruht auf Formalen Lernen.
Motivation

12. Holistic approach to competency
Self-Study
Learning and performance management do not merely co-exist – they are dependent on one another
Source: Brandon Hall – The Learning/Performance Nexus
Detailed Information
Concept & Processes
Step-by-Step Instructions
Trainings
Wie erreichen wir Workplace Performance?
Der klassische Ansatz beruht auf Formalen Lernen.
Motivation

13. Cornerstones for the holistic approach of tt performance suite
The Past
Cornerstones for the holistic approach of tt performance suite

14. Documentation
Guides
Localization
High-End E-Learning
Production
Usage
Management
Templates
Single Sourcing
Context sensitive
Collaboration
At the right moment
Workflows
Platform independent
Process oriented
In the workflow
Modular
Needs Analyses
User specific
Flexible

15. 2017 2016 2015 2014 tt performance suite tt guide 2012 < 2012
New Guide format
HTML5
Optimizations QuickAccess
2016
Editorial Guides Performance Support Categories
SmartComponents & HTML5
tt guide
2012
2014
tt performance suite
< 2012
tt knowledge force

16. Innovations of tt performance suite 2017
The Present
Innovations of tt performance suite 2017

17. Interactive Simulations on all (!) devices

18. Template based tutorial control
Individual tutorial control(s) without customizing
Automatic deposition on simulation steps
SmartComponents for tutorial control functions (e.g.. Comment/Feedback)
Compatible to HTML4 & HTML5

19. Pinch-to-Zoom for HTML5 content

20. Local Preview of HTML5 content

21. Embedded Performance Support for ttkf

22. Web Publisher for mobile access

23. Demo

24. Further innovations Deactivate swipe gestures to the next step
New template property „Tutorial control layer“ + „Recording Master“
Extensions of trigger types and animations for the HTML5 export
Extension of SmartComponent-API & -library
Optimization of Desktop Web Publisher (more compact view, users can share content,…)

25. Documentation
Guides
Localization
High-End E-Learning
Production
Usage
Management
Templates
Single Sourcing
Context sensitive
Collaboration
At the right moment
Workflows
Platform independent
Process oriented
In the workflow
Modular
Needs Analyses
User specific
Flexible

26. 2017 Documentation Guides Localization High-End E-Learning Production
Usage
Management
Templates
Single Sourcing
2017
Context sensitive
Collaboration
At the right moment
Workflows
Platform independent
Process oriented
In the workflow
Modular
Needs Analyses
User specific
Flexible

27. tt performance suite in 2017
Interaktive Softwaresimulationen in HTML5
Erweiterung der HTML5-Funktionalitäten
Erweiterung der SmartComponents-Bibliothek
QuickAccess eingebettet in der tt knowledge force
Security-Optimierungen
Plan:
Finalizing HTML5-Export
Refinement Editorial Guides
Optimizations for Performance Support Categories
Stability & Scalability
Extension of QA-API (clientless or mobile QuickAccess)

28. 2017r2 Documentation Guides Localization High-End E-Learning
Production
Usage
Management
Templates
Single Sourcing
2017r2
Context sensitive
Collaboration
At the right moment
Workflows
Platform independent
Process oriented
In the workflow
Modular
Needs Analyses
User specific
Flexible

29. The Future
What‘s next?

30. The future of Learning More experiential In real time, all the time
More Learner centric
Curation! People are overwhelmed by the amount of content.
Enabling vs. Controlling
The outcome of learning is performance
Adopt a personalized learning on-demand mentality
Focus shift to employees needs
Sources: 2017 Deloitte Global Human Capital Trends; Brandon Hall – The Learning/Performance Nexus

31. Source: How the Workforce learns in 2016, Kelly Palmer (Degreed)

32. tts - your companion on the journey ahead
Ironically, as legacy L&D responsibilities become less relevant, the opportunities for L&D to be more relevant have never been greater. L&D organizations that recognize the new future of careers, embrace exponential changes in technology, and become flexible content curators rather than rigid content creators have the potential to become highly valued business partners.
Source: 2017 Deloitte Global Human Capital Trends
tts - your companion on the journey ahead

33. Thank you very much! Dr. Pascal Guderian pascal.guderian@tt-s.com
Product Manager