1. IBM Integrated Multivendor Support IMS for EVA / 3PAR Announcement
December 11, 2014
IBM Integrated Multivendor Support IMS for EVA / 3PAR Announcement

2. IBM Integrated Multivendor Support; one part of IBM’s MVS portfolio
Program Highlights:
Part of IBM’s Multi Vendor Service portfolio for hardware maintenance
A simplified pre-priced hardware maintenance program delivering HWMA for select models non- IBM leading storage, x86, Unix, Networking vendors. IBM as a TPM.
Mimics IBM logo service for MVS HWMA
Pricing, quoting, fulfillment, delivery at competitive price
No Special Bid required
Speeds price quote turn-around to customer
Fixed price / minimal to no configuration required
IBM SSRs provide on-site labor
Key Messages:
Optimal lifecycle maintenance management. Extends the effective product life of installed IT products
Speed to pricing with a quotable price – not an estimate, the real deal
TSS Sales provide the advice to clients

3. CLARiion & Symmetrix DMX IMS Competitive Refinement
IBM Integrated Multivendor Support Offering US Roadmap
4Q2013
1Q2014
2Q2014
3Q2014
4Q2014
2015
Storage
EMC
CLARiion & Symmetrix DMX
Celerra
IMS Competitive Refinement HP
EVA & PAR
HDS
DISK
System  
x86
Blades
Blade Enclosures
Blade Phase 2
Dell
 Servers
Unix
Unix Servers
Sun/Oracle
Networking
Brocade
Brocade Directors
 Brocade - Foundry  
Brocade Switches
Brocade Routers
IMS Priorities
3Q14 competitive price refinement & integrated offering work
3Q14 Foundry ~70 new products, High risk to date due to same SPR resources working refinement activities plus the significant hours needed to complete the Safety PSRB process.
4Q14 Dell & Hp & Sun Servers pushed from 3Q to 4Q due to ISAT freeze which occurs in the last month, for the entire month of every quarter
Dell & Sun Oracle may be further impacted by a 90 Day waiting period, which is tied directly to impact of current contract revenues, etc.
Version: 11/11/2014

4. Audax Background Company: Parts & Logistics: Technical Support:
Supplier relationship with IBM since 2008 supporting the Vended, Blended, and Jigsaw solutions as SMEs on the HP9000/HP Integrity platform for both Hardware & OS.
Partnered with industry leading TPM EmconIT for the HP EVA & 3PAR solutions, resulting in a well rounded HP enterprise support offering for the IMS program.
Audax Solutions was founded in 1988, is headquartered in Cleveland, Ohio, and has a solution driven consultative approach to datacenter support, supporting thousands of systems and peripherals in mission-critical environments. EmconIT has been in the business of mission-critical enterprise storage support since 1987 and has partnered with Audax to create a unique hardware and software support model for the HP EVA and 3PAR product lines.
Parts & Logistics:
Required parts are sourced through a trusted vendor, tested/certified to meet or exceed OEM specifications.
Technical Support:
Immediate dispatch to certified L2/L3 product specialists, and IBM SSRs dispatched for onsite support
Training:
Audax Online Orientation for IBM SSRs, available on-demand provides familiarization level training on the HP enterprise products supported for IBM customers.

5. IMS for HP description
HP EVA models supported, Call Home & Monitoring:
The entire EVA product line is being supported by IBM
Models supported: EVA3000/5000, EVA4000/6000/8000, EVA4100/6100/8100, EVA4400/6400/8400 and EVA P6300/6350/6500/6550
Phone-Home hardware monitoring, including automated service ticket creation
HP EVA Monitoring, optional configuration of new or existing customer monitoring applications
HP 3PAR models supported, Call Home & Monitoring:
Previous generation (N-1) and earlier of the 3PAR product line supported by IBM
Models supported: 3PAR Inserv S400/S800, 3PAR Inserv E200, 3PAR Inserv F200/F400, and 3PAR Inserv T400/T800 models
3PAR Monitoring, optional configuration of new or existing customer monitoring applications

6. HP for IMS storage
HP 3Par
HP EVA

7. IMS for HP Customer Benefits
IBM – a Single Point of Contact for customers
IBM can offer support for more of the total customer enterprise environment, displacing other OEMs, while providing high quality support that matches up to the OEM.
IBM can provide support that matches the deliverables of the OEM at a significant price savings to the customer
IBM SSR’s, trust and experience
IBM trained SSR’s working directly with the SME’s for each supported product – high quality onsite resources partnered with high quality remote expertise to resolve problems quickly and professionally.
IMS, easier to sell, easier to fulfill, ready to deliver at a competitive price:
All-inclusive support offerings, including hardware, software, and Phone-Home deliverables, at a single price point, simplifying the solutioning process
Key IMS Messages:
Optimal lifecycle maintenance management. Extends the effective product life of installed IT products
Speed to pricing with a quotable price – not an estimate, the real deal
TSS Sales provide the advice to clients

8. IMS for HP - Differentiation
Automated phone-home:
Phone-Home capabilities with no impact to current customer monitoring tools and no special networking configurations required
Automated service ticket creation through Phone-Home events
Audax support and service capabilities within IMS
Phone-based triage (PD/PSI) support provided by SMEs, technical action plans created and shared with IBM SSRs prior to repair activity, as well as active engagement between customer, SME, and SSR during actual repair.
Software support for usage and assistance with customer administration tasks (helpdesk) on the 3PAR and EVA devices
Remedial software support (break/fix) on the management software for the EVA and 3PAR devices
Performance and Capacity Monitoring and Migration Strategy assistance available with standard support of 3PAR and EVA
Assistance with upgrades and patches of 3PAR or EVA management software, if required (requires that customer purchase necessary software and licenses from OEM)

9. Frequently Asked Questions
Q: Is it possible for entities other than the OEM support an 3PAR? A: IBM can fully support the 3PAR storage platform, including the InForm management software. The IBM support offering does not utilize any OEM proprietary software or diagnostic tools - all management software is licensed "in perpetuity" at time of purchase by the OEM and ongoing support is not required to continue to use the 3PAR management software. Customers can "freeze" their current version of InForm and continue to manage their existing 3PARs - the only need for an update to InForm would be if the customer purchases a newer model of 3PAR that is not supported by the customer’s current version. However, new sales of 3PARs typically include the required version of InForm for the new 3PAR model (in most cases, newer versions of InForm are backwards compatible with older 3PARs). (same answer for the EVA) Q: Can IBM remotely monitor an EVA? Can IBM receive Phone-Home alerts from an EVA? A: IBM's EVA support offering includes Phone-Home alerting for hardware problems with any EVA model. The IBM Phone-Home solution does not impact any existing monitoring configurations and does not require any specialized network or security changes to implement. All aspects of the EVA are monitored, including Disks, Power/Cooling systems, Fibre Channel ports, and miscellaneous performance-related metrics. EVA Phone-Home alerting is included in IBM's standard EVA support offering. (same answer for the 3PAR)

10. Frequently Asked Questions
Q: What limitations are there to IBM's 3PAR support?
A: IBM is unable to provide updates to the InForm software, as the software is only available directly from the OEM. A support contract with the OEM is not required to obtain an updated version of the InForm software, as a customer can purchase updates even when not under support, if a new version is required. Typically, however, customers do not require updates to InForm unless a customer purchases a newer model of 3PAR; in that case, the purchase of the new 3PAR will include an updated version of InForm to monitor the entire customer 3PAR environment.
(same answer for the EVA)

11. PREVIEW – Coming January 2015!
IMS for HP will be enhanced to include support for HP9000 and Integrity servers, including the HP Superdome and HP BladeSystem Integrity Blades
IBM will have a complete IMS program for HP enterprise servers and storage, including hardware, software, and Phone-Home deliverables
Uncertainty among the HP installed base is elevated due to organizational instability, and now is the perfect time to offer IBM customers an alternative to HP support
More to come during the January 2015 launch!

12. IBM: Contact Glenn Santulli with questions
Contacts
IBM: Contact Glenn Santulli with questions
Audax:
Sales: Jeff Clauss – ;
Technical: Steve Hamilton – ;
Quotes & Contracts: Anna Marie Kennedy (IBM Partner Manager) ;
Audax Website: