1. Caroline Sims - Practice Manager Jubilee Surgery, Titchfield
How secure is your data??
Caroline Sims - Practice Manager
Jubilee Surgery, Titchfield

2. DES – Improving Patient Online Access
…it is expected that by March 2015 everyone will be able to book GP appointments and order repeat prescriptions online and everyone who wishes will be able to get online access to their own health records held by their GP.
However secure you think the data is it’s likely to seem to get a lot more insecure.
We have around 5

3. What does this mean? 2013-14 Book Appointments on-line
Request prescriptions on-line
Online Access to records

4. Smartcards Don’t use part of card number, 1234, 1111, etc.
Don’t write it down – leave on display
Consider – old phone number, first car registration number.
Can be a word and numbers, just numbers or a mixture of letters and numbers.
Show staff how to change their password themselves.

5. Clinical system Do your staff change their passwords regularly?
Do you force a password change?
Do you always shut down PCs at night?
Don’t use Password 1, or 2 or 3!!
Don’t have a list – even one that is locked away!!
Don’t have it written on a piece of paper stuck on the screen or keyboard!!!

6. Patient access Registration for on-line access – do ask for ID.
Patients registering partners – We don’t…
Be prepared to help the patient get on-line the first time
Issues for practice
Not enough online appointments
Queries with prescriptions
Patients forgetting their passwords
Apple Mac – Safari and configuration settings

7. Is your data fit for sharing when you need to share it?

8. Changes to be made to records before sharing.
3rd party details – any third party details should be redacted
Data quality - If it’s wrong change it.
Female codes on male records – delivery details on baby’s records.
Unconfirmed diagnoses from discharge summaries.

9. Empty consultations
Common in Emis LV……….

10. Odd entries
Near lunchtime????

11. Where to go for help…..
Clinical System suppliers
IG toolkit

12. PRIMIS+ CHART – free modules available to work with all systems
Grasp AF
Grasp COPD
Pneumococcal vaccinations
PINCHER – prescribing safety queries
Warfarin and INR
NSAIDS and Peptic Ulcers
Methotrexate
Amiodarone
Lithium
ACE1

13. CSU emma.goss@hampshire.nhs.uk
The IT training team can provide free training:
Read coding
Summarising
Medical terminology
Using CHART and Miquest
Information Governance awareness for admin staff
Contact: Emma Goss - Primary Care IT Training Manager
NHS South Commissioning Support Unit

14. Data sharing is here to stay
Check that your in-house processes comply with information governance requirements.
Do all your staff know how to register patients for online services.
Offer it to all new patients registering.
Have posters around the public areas offering the service.
Do check records and medications before making them available – they will let you know if they are wrong.
Monitor the medication requests and respond promptly.
Audit and monitor the patients use of the service.

15. Thank you for your time
Caroline Sims