1. 9.01 Summarize factors of interpersonal relationships

2. Concept of human relations and importance to SEM
Involves getting along with _________
Teamwork
People working together to achieve common _______

3. Personal traits necessary to enhance interpersonal relations
Friendliness
Getting ______ with others
Courtesy
Having ______manners and polite demeanor

4. Personal traits necessary to enhance interpersonal relations
________ behavior
Demonstrating honesty, integrity and fairness
Creativity
Using ones __________ to be original and inventive

5. Personal traits necessary to enhance interpersonal relations
Initiative
Being _____ -motivated to start a task without being asked
Responsibility
Being accountable for ones own ________ and resulting consequences

6. Personal traits necessary to enhance interpersonal relations
Attitude
Disposition _______ people and situation
Self-control
_______ to slow anger and behave in disciplined way, not impulsive

7. Personal traits necessary to enhance interpersonal relations
Self-awareness
Knowing _____ strengths and weaknesses
Willingness to change
_______ to criticism or changes in environment

8. Personal traits necessary to enhance interpersonal relations
Self-esteem
Self-respect or valuing ones personal _______
Empathy
_______________ another person’s situation or feelings

9. Personal traits necessary to enhance interpersonal relations
Assertiveness
Having the _________ to stand up for beliefs, ideas or rights
Time management
Budgeting _______ and respecting deadlines

10. Personal traits necessary to enhance interpersonal relations
Goal setting
Planning for the ________

11. Factors that facilitate successful teamwork
Train employees
Each _____ employee must know how to the task
Existing employees need continuous education and training to _______ knowledge, skills and efficiency

12. Factors that facilitate successful teamwork
Establish goals
Company should ______ how it will accomplish goals and objectives
All team members should be committed to reaching company’s ______ and _________

13. Factors that facilitate successful teamwork
Delegate responsibility
______ roles and duties
Make agreements for commitment to quality of ______

14. Factors that facilitate successful teamwork
Evaluate performance
Evaluate individual employee _____________
Evaluate whether or not company goals and objectives are _________

15. Factors that facilitate successful teamwork
Communicate
Management should _______ open and effective channels of communication
________ to customers may result in new products or better customer service and satisfaction