Evaluation Findings January 28, 2016

Evaluation Findings January 28, 2016
NJNG SAVEGREEN Evaluation Findings January 28, 2016

Presentation Overview
SAVEGREEN Program Overview SAVEGREEN Evaluation Overview Background Research Participant Feedback Contractor Feedback Energy Impacts Non-Energy Benefits Key Findings and Recommendations 2

SAVEGREEN PROGRAM overview
3

SAVEGREEN Programs Goals
Increase energy efficiency opportunities for customers Promote and enhance the use of the NJCEP offerings Raise awareness of the whole house approach to energy efficiency Increase customer awareness of energy efficient appliances and weatherization measures Increase NJ employment in energy efficiency and conservation 4

SAVEGREEN Programs 5 Residential Enhanced Rebate
High-efficiency gas furnace or boiler SAVEGREEN rebate in addition to NJCEP rebate Participation in free NJNG audit is required Residential Non-HPwES On-Bill Repayment High-efficiency gas furnace or boiler and gas water heater SAVEGREEN On-Bill Financing in addition to NJCEP rebate Residential HPwES On-Bill Financing and Rebate NJCEP HPwES participation On-Bill Financing and Incentive provided by NJNG Commercial and Industrial Direct Install NJCEP Direct Install participation On-Bill Financing in addition to NJCEP 70% rebate OPower Pilot Mailings that compare usage to similar neighbors Provide recommendations for usage reduction 5

NJ Clean Energy Program
SAVEGREEN Programs 2013 Programs NJ Clean Energy Program SAVEGREEN Project Jan-June July-Dec Furnace/Boiler Enhanced Rebate Furnace $400 $250 $900 $500 Boiler $300 NJNG Audit Required Furnace and Water Heater $6500 OBRP Up to $6,500 OBRP 0% interest over 5 years HPwES Tier Savings Rebate Up to $10,000 OBRP 0% interest over 10 years SAVEGREEN pays NJCEP rebate when OBRP is used II 10%-19.99% $2,000 III 20%-24.99% $4,000 >25% $5,000 C&I Direct Install 70% of retrofit costs up to $125,000 Up to $53,571 OBRP 0% interest over 2 years 6

Savegreen evaluation overview
7

Core Evaluation Questions
Are programs contributing to incremental energy efficiency activity in NJNG territory? Customer Interviews Contractor Interviews Program Data Analysis Are customers influenced to make whole-house improvements? Do programs provide value to participating and non-participating NJNG customers? Usage Impact Analysis Non-Energy Benefits Analysis Is program effectively managed? SAVEGREEN Document Review and Outreach Review NJNG Interviews NJCEP and DOE Interviews 8

Evaluation Overview 9 Background Research Program Data Analysis
Participant Interviews Contractor Interviews Electric Data Collection Billing Data Analysis Non-Energy Benefits 9

Background research 10

SAVEGREEN Programs Participation
SAVEGREEN Participation Year Residential C&I Rebates OBRP $6500 HPwES Direct Install 2009 512 2010 4,881 2011 7,371 271 2012 6,973 721 2013 6,701 28 1,720 2014 4,218 246 1,721 16 30,656 274 4,433 11

SAVEGREEN Programs EnergySavvy Impact
Staff Management Files in progress Staff work load Contractor Information Review job status Fewer calls to NJNG Reporting Weekly pipeline jobs report CSG can see customer progress Program Management OBRP denied Conversion jobs 12

SAVEGREEN Programs EnergySavvy Impact
Customer Service Information in system for staff review Customers can check status Customer Participation Online audit shorter and easier Follow-up blasts NJNG Audit Data NJNG auditor data updated in EnergySavvy Solved problem of multiple data entry. NJNG Audit Reports NJNG auditors in the field can generate reports Provide immediate feedback to customers 13

SAVEGREEN Programs Contractor Outreach
blasts Counter days at supply houses Informational meetings Free technical training sessions Increased rebate contractors to 2,100 14

SAVEGREEN Programs Customer Outreach
Website banner advertisements Targeting mailings to online audit participants Marketing to customers who sent inquiries Links to municipal websites Presentations and workshops Partnerships with the C&I Direct Install contractors 15

SAVEGREEN Programs Challenges
(Now bi-annual) Annual Approval Planning NJNG marketing activities Retaining SAVEGREEN staff Contractor job completion in approval window Contractor marketing Changes in NJCEP Requirements Frequent refinements NJNG outreach, literature, website changes required Data Sharing Restrictions NJCEP to utilities Outreach and marketing Contractor Education Impact of equipment changes on installation procedures Orphaned water heaters Conversion from $6500 OBRP to HPwES Need more than 6 months Increase to 18 months 16

SAVEGREEN Programs Accomplishments
Outreach Promoted awareness of SAVEGREEN In >30,000 customers’ homes Educated customers about energy efficiency Health and Safety Promoted the need for the combination rebate Reduced orphaned hot water heater issues OBRP Offering Increased affordability Fewer than 10 defaults Customer Service Focus on providing excellent customer service Discussions with customers about usage Marketplace Connections All SAVEGREEN staff members interact with customers and contractors NJNG receives feedback to make improvements 17

SAVEGREEN Programs Accomplishments
NJNG Leadership Commitment Management assistance with the program Launched commercial OBRP in 3 months due to company support Contractor Training Trained hundreds of contractors SAVEGREEN information and technical skills Efficiency Only 29 staff members Served over 30,000 customers DOE Home Energy Score Helped shape DOE Home Energy Score Program Scored 54% of homes scored across the country Participation NJNG has 15-17% of residential customers in state Served 30% of NJCEP participants (as high as 50% at times) 18

PARTICIPANT FEEDBACK 19

Participant Feedback Methodology
Program Participation Dates Included in Study Excluded Cases Sample Stratification Rebate 6/1/14 – 12/31/14 Fuel Switch Signed contractor release; Home Energy Score presented HPwES Project Cost Missing NJCEP Tier II or Tier III OBRP HVAC / Water Heating None C&I Direct Install 1/1/2014 – 12/31/2014 20

Participant Feedback Sample
Participant Interview Sample Residential Programs C&I Rebate HPwES $6500 OBRP Direct Install Sample Frame 1,513 807 179 13 Selected Sample 50 15 Call Attempts 1-7 1-4 1-2 Targeted Completes 20 5 Completed Interviews 21

Participant Feedback Information Goals 22 Participation
Information Source Motivation for participation Impact of SAVEGREEN On energy efficiency implementation On whole-house approach Other factors impacting measure selection Free ridership and spillover Customer Impact Energy Bills Home Comfort Additional Planned Measures Communication SAVEGREEN Web-Based Tool NJNG Representatives Satisfaction SAVEGREEN Contractors Recommendations 22

Participant Feedback Information Source
How did you first hear about the NJNG SAVEGREEN Project and its on-bill repayment program for your project? SAVEGREEN Information Source Rebate $6500 OBRP HPwES OBRP All Programs Contractor 13 1 9 23 NJNG Website 3 2 5 Friend / Family 4 Neighbor Newspaper Advertisement Total* 20 45 *Others mentioned by 1-2 customers NJNG Mailing NJNG Rep in Neighborhood Home Depot Salesperson NJNG Rep Research 23

Participant Feedback Main Participation Reason
What was the main reason that you decided to participate in the program? Participation Reason HPwES OBRP Save Money/Energy 8 SAVEGREEN Financing 7 Equipment Needed Replacement Switch to Natural Gas 2 Improve Home Equipment *Others mentioned by 1 customer each Rebate Environmental Benefits Contractor Solicitation Home Comfort 24

Participant Feedback Application Process
How easy or difficult was the SAVEGREEN On Bill Repayment application process? SAVEGREEN Application Process Rebate $6500 OBRP HPwES OBRP All Very Easy 14 5 17 36 Somewhat Easy 1 3 4 Contractor Applied Total 20 45 Were you satisfied with the length of time to receive your SAVEGREEN rebate? How satisfied were you with the program process overall? Satisfaction Time to Receive Rebate Application Process Rebate $6500 OBRP HPwES OBRP All Very Satisfied 17 5 20 42 Somewhat Satisfied 2 3 Somewhat Dissatisfied 1 Total 45 25

Participant Feedback Impact on Home
What changes have you noticed in your home after the installation? Changes in Home Rebate $6500 OBRP HPwES OBRP All Home is Warmer 9 1 11 Lower Gas/Electric Bills 8 10 More Even Heating 4 5 AC Works Better 3 7 System is Quieter 2 Home is Less Humid *Others mentioned by 1-2 customers each Better Air Quality Does Not Heat Up as Fast Heat Does Not Need to Be as High Home is Less Dry Pipes Do Not Freeze Less Dust Hot Water is Hotter 26

Participant Feedback SAVEGREEN Impact
Have you noticed any changes in the comfort of your home? In your NJNG bills? In your natural gas usage? Noticed Changes Home Comfort Energy Bills NJNG Usage Rebate $6500 OBRP HPwES OBRP All 3 All 3 Yes 15 3 18 36 12 17 29 7 9 16 No 4 1 2 10 13 Don’t Know 6 5 Total 20 45 27

Participant Feedback Impact on Home
Rebate “My furnace now has settings that speed up or slow down the air, which is better than when it was just always blasting before.” “My home is much drier, I no longer rely on the dehumidifier to improve the air quality.” “My wife has not had a single asthma attack in the last five months and that’s what’s really important to me.” “My bills are considerably lower.” HPwES OBRP “The new heating equipment is very quiet. The new furnace is a lot cleaner – we used to have a lot of soot when we heated with fuel oil. The home is also less drafty and now my pipes don’t freeze.” “I received a ‘scorecard’ on energy use from NJNG and I had moved from one of the largest energy users to one of the least. My home is now more comfortable but that the heating system is now not as effective in some rooms – some rooms are now colder in the winter.” 28

Participant Feedback SAVEGREEN Importance
How important was the SAVEGREEN rebate in your decision to purchase the high efficiency furnace/boiler? Do you feel that the rebate amount is sufficient? Rebate Importance Rebate $6500 OBRP HPwES OBRP All Very 7 4 18 29 Somewhat 6 1 2 9 Not At All Total 20 5 45 SAVEGREEN Rebate Amount Rebate Adequate 17 Low 2 Don’t Know 1 Total 20 29

Participant Feedback Barriers
Were there any barriers to moving forward with the high efficiency equipment? Were there any barriers to participating in the NJNG SAVEGREEN program? Any Barriers To Completing Upgrades SAVEGREEN Participation Rebate $6500 OBRP HPwES OBRP All 3 Yes 3 2 7 1 4 No 17 18 38 5 19 41 Total 20 45 30

Participant Feedback Barriers
Rebates “The high efficiency equipment needed to be exhausted differently.” “It took a long time to get the money. We are still waiting for a third check to come and it’s been a year since we replaced the furnace.” “The contractor couldn’t supply the information we needed to complete the application and I needed to contact the manufacturer directly.” $6500 OBRP “Because I converted to natural gas from oil and my home was 30 years old, it didn’t have the proper vents and piping needed for this type of equipment.” “The one barrier in installing the equipment was that we needed to get two permits to change the equipment, one from our township and one from the senior community that we live in.” 31

Participant Feedback Participant Satisfaction
How satisfied or dissatisfied were you with the audit? …with the installation contractor? …with the installation? Audit Satisfaction Installation Contractor Rebate $6500 OBRP HPwES OBRP All Very Satisfied 15 5 16 36 4 18 38 Somewhat Satisfied 2 3 Somewhat Dissatisfied 1 Very Dissatisfied DK/Refused Total 20 45 New Equipment/Installation Rebate $6500 OBRP HPwES OBRP All Programs Very Satisfied 25 5 19 44 Somewhat Satisfied 1 Somewhat Dissatisfied Very Dissatisfied Total 20 45 32

Participant Feedback Participant Satisfaction
Overall, how satisfied were you with the NJNG SAVEGREEN Program? Overall SAVEGREEN Satisfaction Rebate $6500 OBRP HPwES OBRP All Programs Very Satisfied 18 5 19 42 Somewhat Satisfied 2 1 3 Somewhat Dissatisfied Very Dissatisfied Total 20 45 33

Participant Feedback Recommendations
What, if anything, do you think NJNG could do to improve the program? Recommendations Rebate $6500 OBRP HPwES OBRP All More Program Advertising 3 2 5 10 Increase Rebate More Thorough Audit 1 More Accessible Program Information Increase On Bill Repayment Flexibility No Suggestions 9 21 *Others mentioned by 1 customer each Shorter Wait for Rebate Improve Contractor Reliability More Information on Choosing Measures Advertising Through Mail Improve Auditor Communication Lower NJNG Gas Prices List Contractors on Website Provide Accurate Information 34

Residential Feedback Key Findings & Recommendations
Information Source Continue focusing on the contractors while maintaining other outreach methods Participation Reason Include the benefits of saving money or energy and the benefits of SAVEGREEN financing options in the residential program marketing materials SAVEGREEN Website The website is an important source of information and NJNG should continue to update it as needed Measure Installation Decisions Contractors should be trained to clearly educate participants on their options for installation and how those decisions will or will not affect HPwES OBRP program benefits 35

Residential Feedback Key Findings & Recommendations
Changes to Homes Many respondents noticed changes in the comfort of their homes and to their bills, so these benefits should be included in marketing materials Home Energy Score Most participants did not recall receiving this report, but those who did recall it considered the report important SAVEGREEN Importance The On Bill Repayment was extremely important to the HPwES OBRP participants and should be continued to encourage the adoption of whole house improvements Participant Satisfaction The high levels of satisfaction show that the program is working well and there is little room for improvement 36

C&I Participant Feedback Key Findings & Recommendations
Information Source 2 of 5 noted that they were approached by the contractor NJNG should work with the C&I Direct Install contractors to provide additional outreach about the program Measures 3 felt that their new heating units provided a more balanced, reliable temperature 1 said the new heating unit was quieter. 3 reported decreased energy bills The benefits of reduced bills and improved comfort should be included in the program marketing materials SAVEGREEN Importance 4 of the 5 had not been planning on making energy efficiency improvements 4 stated that they would not have moved forward, without the OBRP All 5 felt that the OBRP was very important in their decision to pursue the energy efficiency upgrades All 5 felt that the NJ Clean Energy rebates were very important in their decision The program appears to have a large impact on the uptake of energy efficiency and should be continued in its form if budget is available. 37

CONTRACTOR FEEDBACK 38

Contractor Feedback Methodology
10 Contractors Interviewed Rebate Rebate Only (2) Rebate and $6500 OBRP (2) HPwES HPwES Only (1) HPwES and $6500 (1) Seal-up (2) C&I C&I Direct Install (2) 39

SAVEGREEN Information High Efficiency Equipment
Contractor Feedback Information Goals SAVEGREEN Information Participants’ SAVEGREEN information source Information that contractor provided to customers about SAVEGREEN High Efficiency Equipment Availability and performance of qualifying equipment Customers’ decision factors for high-efficiency equipment Program Impact Energy efficiency implementation Whole-house approach Other factors impacting measure selection Free ridership Assessment Barriers to participation Satisfaction and recommendations 40

Contractor Feedback Customer Awareness
Contractor Information Source NJNG letter/ NJNG contractor meeting CSG NJCEP Customer Information Source Contractors NJNG marketing Contractor SAVEGREEN Advertising Newspaper Website Mailing Home Show Street Fair NJNG SAVEGREEN Marketing was Effective Gas bill insert Online NJNG auditor 41

Contractor Feedback C&I Participation
Why do you think there has not been greater participation in the SAVEGREEN Direct Install program? Lack of awareness Difficult to understand offering 42

Contractor Feedback Barriers to Participation
4 of 8 Residential Contractors Noted 1 or More Barriers OBRP credit requirement (3 contractors) Customers unwilling to replace hot water heater Equipment efficiency requirements Attic clutter Scheduling difficulty 1 of 2 C&I Contractors Noted Barrier OBRP credit requirements 43

Contractor Feedback Barriers to Installations
Venting requirements (2) Cost of high-efficiency equipment Expense of duct improvements Loan denials Township permitting requirements (2) 44

Contractor Feedback Participation in Training
Trainings are useful to contractors Improved understanding of SAVEGREEN Technical information Improve work efficiency 4 of 8 noted that current trainings are what are needed Trainings requested Selling the high-efficiency option Manual J (provide more often) Explaining the rebate Understanding the programs 45

Contractor Feedback Other Influential Factors
Saving energy Reducing bills Return on investment Old equipment Comfort issues Financing options Health and safety issues What other factors in addition to the program incentives influenced customers’ decision to purchase high efficiency equipment or to move forward with the home performance project? 46

Contractor Feedback Encourage Whole House
Yes, program influences whole house upgrades 3 of 4 rebate contractors Both HPwES contractors Both seal-up contractors What more can the program do? More marketing (3 contractors) Higher rebates for furnace/boiler Increased financing options Free audits Increase emphasis on audit importance Better communication about contractor release 47

Contractor Feedback Satisfaction
Contractor Satisfaction SAVEGREEN Process SAVEGREEN Overall Very Satisfied 4 9 Satisfied 2 Somewhat Satisfied 1 Somewhat Dissatisfied Very Dissatisfied TOTAL 6 10 48

Contractor Feedback Key Findings & Recommendations
Marketing Continue contractor s and training sessions Continue customer-targeted print and web-based advertisements Participation No significant barriers that SAVEGREEN can or should address Discuss potential for additional coordination with refrigeration contractors with C&I contractors and NJCEP managers who have direct control over the program Contractor Communication Continue to provide trainings as they increase SAVEGREEN awareness and provide important information Continue to update and maintain the SAVEGREEN Website and Portal Send s to alert contractors when program updates are posted Continue to use as primary source of contractor communication SAVEGREEN Impact SAVEGREEN has large impact on energy efficiency Continue program if funding is available Contractor Satisfaction Provide payments directly to contractors (change has been made) 49

ENERGY IMPACTS 50

Energy Impacts Methodology
Treatment group 2013 participants Participant comparison group 2014 participants Matched comparison group Matched nonparticipants 51

Energy Impacts Data Attrition
Rebate HPwES # % Original population 6,240 -- 1,720 -- Eligible population 5,982 100% 1,648 Received usage data 5,973 >99% Enough usage data 4,369 73% 1,264 77% No baseload/heating usage outliers 3,168 53% 1,156 70% Full Analysis Group Reliable PRISM Results 2,697 45% 1,068 65% 52

Rebate Impact Natural Gas Savings
Treatment Matched Comparison Net Savings # Therms Savings % Pre Post Raw 3,168 1,028 1,099 -71** -6.9% 1,036 1,178 -143** -13.8% 72** 7.0% Degree Day 1,102 1,026 75** 6.8% 1,098 >-1 >-0.1% 76** 6.9% PRISM 2,697 1,110 1,008 101** 9.1% 1,103 1,089 14** 1.3% 88** 7.9% 53

Rebate Impact Gas Savings by Capacity
54

Rebate Impact Gas Savings by Efficiency
Furnaces Boilers 55

Rebate Impact Gas Savings by Pre-Usage
56

HPwES Impact Natural Gas Savings
Treatment Matched Comparison Net Savings # Therms Savings % Pre Post Raw 1,156 1,023 899 125* 12.2% 1,027 1,144 -117** -11.4% 242** 23.6% Degree Day 1,048 849 199** 19.0% 1,050 1,072 -22** -2.1% 221** 21.1% PRISM 1,068 1,039 814 225** 21.6% 1,037 -11** -1.0% 235** 22.6% **Denotes significance at the 99 percent level. 57

HPwES Impacts Savings by OBRP & Rebate $
58

HPwES Impacts Gas Savings by Pre-Usage
59

Electric Impacts Methodology
Participant Selection Enough gas usage data for gas usage impact analysis Top and bottom 2% gas savings removed Participants with >1 rate code removed (greater likelihood of fuel switch) Incomplete address information removed (mailed authorization request) Random sample of 500 enhanced rebate and 500 HPwES selected Authorization and Data 1,000 selected participants were mailed an authorization form request JCP&L provided usage data 83 Rebate and 119 HPwES participants had sufficient electric data 60

Electric Impacts Findings
Insignificant and/or inconsistent results Small sample size Little change in usage High variability in savings Enhanced rebate findings Not statistically significant Differed between estimation methodologies HPwES findings Inconsistent across various approaches 61

NON-ENERGY BENEFITS 62

Environmental Benefits Economic Benefits Health & Safety Benefits
Non-Energy Benefits Environmental Benefits Economic Benefits Health & Safety Benefits 63

Environmental Benefits Methodology
Energy Savings Reduction in Natural Gas Usage Avoided Emissions Tons of CO2, SO2, Nox, PM 2.5, and VOC Value Avoided Emissions $ value using APEEP Model 64

Environmental Benefits Avoided Emissions
Rebate HPwES OBRP 2013 Participants 6,700 1,720 Natural Gas Savings Per Participant (Therms) 76 221 Total Natural Gas Savings (Therms) 506,631 380,316 Total Natural Gas Savings (MMBtu) 50,663 38,032 Natural Gas Emission Rate (Tons CO2-eq/1,000 MMBtu) Marginal Value of Avoided Emissions (2015 dollars /Ton) 1 CO2-eq2 62 $41.4 SO23 $111,573 NOx3 0.046 $23,023 PM 2.53 $468,563 VOC3 $44,180 65

Environmental Benefits Value of Avoided Emissions
Rebate HPwES OBRP Total Savings Avoided Emissions (tons) Marginal Value of Avoided Emissions ($ per ton) Savings CO2-eq 3,139 $41.4 $129,945 2,356 $97,547 $227,492 SO2 0.015 $111,573 $1,654 0.011 $1,242 $2,896 NOx 2.32 $23,023 $53,485 1.74 $40,150 $93,634 PM 2.5 0.047 $468,563 $22,002 0.035 $16,516 $38,518 VOC 0.136 $44,180 $6,005 0.102 $4,508 $10,513 Total $213,091 $159,963 $373,054 Monetary values are in 2015 dollars Avoided emissions for CO2-eq are in metric tons. Avoided emissions for all other air pollutants are in short tons 66

Environmental Benefits Value of Avoided Emissions
Time Period Rebate HPwES OBRP Total Benefit 2014 $213,091 $159,963 $373,054 Lifetime $1,909,622 $2,543,862 $4,453,491 Monetary values in 2015 dollars. Lifetime benefits measured over 15-year measure life. Avoided emissions for CO2-eq are in metric tons. Avoided emissions for all other air pollutants are in short tons 67

Economic Benefits Theory
SAVEGREEN spending replaces retail spending Charge on energy bill would have been spent on retail goods Retail spending replaces natural gas spending Energy savings from program spent on retail goods Increase in economic activity because replacement spending has Higher labor intensity Greater percentage spent in NJ 68

Economic Benefits Methodology
Regional Input-Output Modeling System (RIMS) Produced by Bureau of Economic Analysis (BEA) Output Change = Expenditures * (Output Multiplier with Program – Output Multiplier Without Program) Employment Change = (1/$1,000,000) * Expenditures * (Employment Multiplier with Program – Employment Multiplier Without Program) 69

Economic Benefits Sources of Economic Impact
NJNG Administrative Spending NJNG and NJCEP Incentives Customer Net Costs Customer Total Savings Estimates based on 2013 expenditures and participants’ savings. 70

Economic Benefits Output Multipliers
Source of Economic Impact Output Multiplier With Program Output Multiplier Without Program Output Multiplier Increase Sector Multiplier NJNG Admin Spending Labor: Admin, Prog Dev. Office admin 1.9212 Retail trade 1.7112 0.2100 General: Sales, Marketing Business supply 1.7661 0.0549 Labor: Rebates, Inspect, QC Prof, scientific, tech 1.9241 0.2129 NJNG & NJCEP Incentives NJNG HPwES Incentives Services to buildings/dwellings 1.7845 0.0733 NJNG Enhanced Rebates NJCEP Rebates Customer Net Costs HPwES Net Costs Rebate Net Costs Customer Total Savings Natural Gas Savings Natural gas 1.2638 0.4474 71

Economic Benefits Output Impact
Source of Economic Impact Base Amount Output Multiplier Economic Impact ($) With Program Without Program Change NJNG Admin Spending Labor: Admin, Prog Dev. $251,346 1.9212 1.7112 0.2100 $52,783 General: Sales, Marketing $1,941,029 1.7661 0.0549 $106,562 Labor: Rebates, Inspect, QC $1,224,056 1.9241 0.2129 $260,602 NJNG & NJCEP Incentives NJNG HPwES Incentives $23,694,720 1.7845 0.0733 $1,736,823 NJNG Enhanced Rebates $4,804,500 $352,170 NJCEP Rebates $2,178,460 $159,681 Customer Net Costs HPwES Net Costs $1,568,640 $114,981 Rebate Net Costs $35,030,970 $2,567,770 Customer Total Savings Natural Gas Savings $10,086,713 1.2638 0.4474 $4,512,795 Total Economic Impact $9,864,167 72

Economic Benefits Output and Employment
Type of Impact Impact Output ($) $9,864,167 Employment (job-years) 495 73

Health & Safety Benefits Methodology
EnergySavvy Data Available for 2014 participants Issues identified during NJNG Audits for Enhanced Rebates and $6500 OBRP Percent who address issues is not known 74

Health & Safety Issues Identified
Homes With Issue Rebate $6,500 OBRP # % Improper Dryer Venting 894 23% 61 25% Improper Bath Venting 724 19% 62 Did Not Pass Oven Inspection 189 5% 6 2% Moisture Issues 132 3% 10 4% Gas Piping Leaks 90 4 Did Not Pass Depressurization Worst Case Test 76 -- Did Not Pass Water Heater Draft (Worst Case) 52 1% Gas Piping Leaks at Dryer 28 0% Did Not Pass Water Heater Draft (Natural) 15 <1% Asbestos Issues CO ≥100ppm by Water Heater 8 Structure Issues 7 CO ≥100ppm in CAZ 75

Health & Safety Benefits Participants with Any Issue
Customer Has Any Issue Rebate $6,500 OBRP # % Yes 1,616 42% 99 40% No 1,969 51% 147 60% No Health & Safety Data 283 7% 0% Total 3,868 100% 246 76

KEY FINDINGS & RECOMMENDATIONS
77

Overview of Findings 78 Program Accomplishments Customer Participation
Contractor Recruitment Contractor Training Importance of Program to Efficiency Work High Customer and Contractor Satisfaction Large Gas Usage Impacts Non-Energy Benefits Achieved 78

Program Design and Administration
BPU Communication Discuss large impact of Short-term approval Frequent program changes Energy Savvy Capabilities Additional Reports OBRP approval rate Health and safety issues identified during audits Additional Data Fields HPwES H&S Issues H&S Issues resolved HPwES measures installed Application Consider customer release for JCP&L data for future evaluation Most said application was easy – no other refinements needed NJNG Audit Customers unlikely to undertake additional measures Auditors should provide information about expected impacts of additional measures 79

Marketing and Outreach
Marketing Method Contractor was most common source of information Several other sources Continue contractor s and training sessions Continue customer-targeted print and web-based advertising Marketing Content Include benefits in program marketing materials Reduced bills Financing options Improved comfort Participation No significant barriers Work more closely with the C&I Direct Install contractors to provide additional outreach SAVEGREEN Website Important source of customer information Continue to update as needed 80

Measure Installation Decisions
Contractors Communication Continue to maintain and update SAVEGREEN website and portal Send alerts to contractors when program updates are posted Use as primary source of contractor communication Contractor Training Continue to provide Increases SAVEGREEN awareness Provides important technical information Measure Installation Decisions Train contractors to educate customers on installation options and impact on HPwES OBRP benefits Discuss potential for additional coordination with refrigeration contractors with C&I contractors C&I Assessments Contractors appear to do good job with assessment and customer communication 81

SAVEGREEN Impact 82 Home Impact
Participants noted changes in home comfort and bills Home Energy Score Most did not recall but those who did said it was important Impact on Upgrades Most participants said SAVEGREEN was very or somewhat important Contractors said SAVEGREEN significantly impacted energy efficiency awareness Program should be continued in current form if budget is available 82

SAVEGREEN Satisfaction
Participants High levels of satisfaction Recommended increased marketing Contractors Recommend director contractor payment 83

Contact Jackie Berger, Ph.D. President and Co-Founder APPRISE 32 Nassau Street, Suite 200 Princeton, NJ 84

Evaluation Findings January 28, 2016

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