2. Remote Infrastructure Management: Taking IT Services to the Cloud
Bob Pescinski, IT Director/Program Manger with CampusEAI Consortium at Raritan Valley Community College
Remote Infrastructure Management: Taking IT Services to the Cloud

3. About RVCC
Raritan Valley Community College (RVCC) is an accredited, coeducational, two-year, public, community college located in North Branch (within Branchburg Township), New Jersey. RVCC offers Associate's degree programs leading to an Associate of Arts (A.A.), Associate of Science (A.S.), Associate of Fine Art (A.F.A) or an Associate of Applied Science (A.A.S.), as well as certificate programs and continuing education courses.
8500 Students 130 Full-time faculty 370 Adjuncts
180 Full-time staff 190 Part-time staff

4. History & Environment IT outsourced to SCT/SunGard/Ellucian since 1996
Banner & Luminis administrative systems
Web Study LMS
Extensive wired and wireless data network
84 physical and virtual servers, Microsoft and Linux
Over 33 PC classroom labs

5. Challenges Technology falling behind
Increasing costs, decreasing budgets
Few historical records or documentation
Few documented processes in place
Age of help desk tickets not defined, data not utilized
No risk assessments
No known-error/RCA database maintained
Absence of standard operating procedures
Outdated inventory lists

6. Options & Decision Continue full outsourcing
Take all services in-house
Selectively outsource to local providers
Something else?
The Decision:
“Rightsourcing” a combination of College staff with local and remote contract services

7. Scope of Services
Provide Technological Planning, Assessment, Administration, and Leadership support for the RVCC VP of Technology, Planning and Assessment
Provide Network Management Services
Provide Server Management Services
Provide Application Management Services
Provide Remote Database and Programming Services
Provide Server, Application, and Network Monitoring Services
Provide Server, Application, and Network Backup and Storage Management
Provide Technical Help Desk, End User Support and Services

8. Phase In

9. RVCC Organization RVCC Onsite Remote Chuck Chulvick
VP of Technology, Assessment & Planning
IT Director / Program Manager
Onsite
Technical Lead, Networks
Technical Lead, Systems
Service Desk Manager
SDA
SDA
SDA
SDA
Remote Infrastructure Services Operations Manager
Remote
Programmers
Help Desk Supervisor
DBAs
Microsoft
Systems
Networking
Network Operations Center
Help Desk Agents

10. RVCC Organization RVCC Onsite Remote Chuck Chulvick
VP of Technology, Assessment & Planning
Director of Information Systems
Onsite
College DBA
College Programmer
Infrastructure Manager
Remote Oracle/Banner Services Manager
Remote
Programmer & DBA

11. Org Details

12. What makes it work?
Detailed inventory and documentation of systems and processes
Communications
Formal knowledge transfer procedure
The Help Desk
Complete transparency
Active remote monitoring
Process, Process, Process
Eg. change management, root cause analysis

13. Start-Up
Training:
Cross Domain Training
Training Plan

14. CampusEAI’s six-sigma practice
Define
Measure
Analyze
Improve
Control
Formulate Problem / Improvement Statement
Measure Magnitude & Frequency of Defects
Analyze “When”, “Where” and “How” Defects occur,
Explore Opportunities
Determine How Process can be Fixed
Implement
Determine How will the Process stay Fixed
OBJECTIVE

15. Accomplishments (so far!)
Updated & Centralized Documentation
Implemented standard operating procedures
Network improvements: Network and security assessment; Ethernet switch replacement and OS upgrades; reliability improvements
Systems improvements: Active Directory upgrade and restructuring; server patch management; Exchange upgrade
Inventory Management for hardware, software and consumables
SLA Management

16. Projects in progress Server assessment Office 365 migration
Upgrade of campus wireless network including implementing “BYOD”
Implementation of PC desktop management system
Implementation of virtual desktop infrastructure and pilot labs
Implementation of Microsoft SCCM

17. Lessons Learned Do a realistic needs analysis
Optimize the resources that you have
Be flexible – and make sure your vendors are too!
Regularly reassess

18. Lessons Learned Do a realistic needs analysis
Optimize the resources that you have
Be flexible – and make sure your vendors are too!
Regularly reassess
You can’t do more with less but you can do better with less

19. Contacts Me: Bob Pescinski rpescinski@raritanval.edu
Our VP: Chuck Chulvick
CampusEAI

20. Thank You. Please complete the evaluation
Thank You! Please complete the evaluation. (If you can’t say something nice…)