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Sentinel Stroke National Audit Programme (SSNAP)

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Presentation on theme: "Sentinel Stroke National Audit Programme (SSNAP)"— Presentation transcript:

1 Sentinel Stroke National Audit Programme (SSNAP)
2016 Acute Organisational Audit January 2017

2 Introduction This slideshow provides a graphical presentation of the national results from the 2016 SSNAP acute organisational audit. The 2016 acute organisational audit provides continuity from the previous 7 biennial rounds of the National Sentinel Stroke Organisational Audit and the 2012 and 2014 SSNAP acute organisational audits. Acute stroke services submitted data to SSNAP based on a audit snapshot date of 1 July 2016. Results are presented firstly by key indicators and then focus on other key areas of acute stroke service organisation. Where possible changes over time between 2014 and 2016 and country comparisons are shown in order to give comparison to previous audit rounds and across devolved nations. This slideshow gives users the opportunity to insert 2016 site level data for comparison to the national results and present these to their team, managers and other organisations. Site specific results are available from the full results portfolio located on the SSNAP webtool. We hope that you find this slideshow a useful resource when discussing results and use it to inform and drive change. All reporting outputs can be access via the SSNAP Results Portal (

3 Overview of this presentation
Site details Key indicator performance Key indictor 1-10 Total key indicator score Acute care processes Thrombolysis Thrombolysis provision Thrombolysis rota Interventional neuroradiology (Thrombectomy) 5 Acute Criteria : Type 1 and type 3 beds Ward rounds - Type 2 beds Staffing levels Stroke consultant workforce Unfilled stroke consultant posts Existing stroke consultant posts Future planned consultant posts Nursing levels Banding of nurse establishment of stroke unit National performance against RCP nursing staffing standard Nurses on duty at 10am and 10pm Nurses trained in swallow screening Nurses trained in stroke assessment and management Therapy staffing levels 7-day therapy working Access to therapists and other disciplines TIA/Neurovascular services High risk TIA Low risk TIA Waiting times for carotid imaging Quality improvement and patient/carer engagement Strategic group responsible for stroke discharge planning Communication with patients and carers Pathway at discharge Access to specialist early supported discharge team (ESD) and community rehabilitation team 6 month reviews Recommendations Other reporting outputs General audit information More information Please select titles in blue to be taken directly to that section.

4 Site details Site details Site name: <NAME>
Hospital(s) included: <Hospital 1> <Hospital 2> <Hospital 3> Site primarily treats: (DELETE AS APPROPRIATE) All patients treated in the first 72 hours Some patients treated in the first 72 hours No patients treated within the first 72 hours If patients not treated in the first 72 hours, name of site that does: Name/NA Number of each type of stroke unit bed: Type 1: Type 2: Type 3:

5 Key indicator performance

6 Establishment of band 6 and band 7 nurses
Key indicator 1: Establishment of band 6 and band 7 nurses Key indicator 1: Minimum establishment of band 6 and band 7 nurses per 10 beds National This site 51% (90/178) Yes/No KI achieved if: Sum of band 6 and 7 (WTE) nurses per 10 stroke unit (SU) beds equal to/above per 10 SU beds. Country comparisons: Key indicator 1 England (155 sites) % (n) Wales (12 sites) Northern Ireland (10 sites) Establishment of band 6 and 7 nurses 53% (82/155) 42% (5/12) 20% (2/10) London

7 Presence of a clinical psychologist (qualified)
Key indicator 2: Presence of a clinical psychologist (qualified) Key indicator 2: Presence of a clinical psychologist (qualified) National This site 6% (10/178) Yes/No KI achieved if: there is presence of at least one (WTE) qualified clinical psychologist per 30 stroke unit beds Country comparison: Key indicator 2 England (155 sites) % (n) Wales (12 sites) Northern Ireland (10 sites) Presence of a qualified clinical psychologist 6% (10/155) 0% (0/12) (0/10) London

8 Key indicator 3: Stroke consultant led ward rounds
Key indicator 3: Minimum number of stroke consultant led ward rounds* National This site 75% (134/178) Yes/Yes, by site treating our patients in first 72 hours/No KI achieved if: have at least one ward round per day (7 a week minimum) for both type 1 and type 3 beds) *If a site has both type 1 and type 3 beds consultant led ward rounds must take place at least once a day on both. Country comparison: Key indicator 3 England (155 sites) % (n) Wales (12 sites) Northern Ireland (10 sites) Stroke consultant ward rounds 80% (124/155) 42% (5/12) 50% (5/10) London

9 Key indicator 4: Number of nurses on duty at 10am weekends
Key indicator 4 : Minimum number of nurses on duty at 10am weekends* National This site 29% (51/178) Yes/Yes, by site treating our patients in first 72 hours/No KI achieved if: have 3.0 nurses per 10 type 1 and 3 beds (average number of nurses on duty on type 1 and type 3 beds) *If a site has both type 1 and type 3 beds an average of Saturday and Sunday per 10 type 1 and 3 beds Country comparison: Key indicator 4 England (155 sites) % (n) Wales (12 sites) Northern Ireland (10 sites) Nurses on duty at 10am weekends 33% (51/155) 0% (0/12) (0/10) London

10 At least two types of therapy available 7 days a week
Key indicator 5: At least two types of therapy available 7 days a week Key indicator 5: At least two types of therapy available 7 days a week National This site 31% (55/178) Yes/No KI achieved if: 7-day working for at least two types of qualified therapy. Includes occupational therapy, physiotherapy and speech and language therapy Country comparison: Key indicator 5 England (155 sites) % (n) Wales (12 sites) Northern Ireland (10 sites) Two types of therapy available 7-days a week 34% (53/155) 17% (2/12) 0% (0/10) London

11 Key indicator 6: Patient access to intra-arterial (thrombectomy) treatment Key indicator 6: Patients can access intra-arterial (thrombectomy) treatment National This site 70% (124/178) Yes/Yes, by site treating our patients in first 72 hours/No KI achieved if: patient have access on-site or by referral off-site Country comparison: Key indicator 6 England (155 sites) % (n) Wales (12 sites) Northern Ireland (10 sites) Patient access to intra-arterial treatment 66% (102/155) 100% (12/12) 90% (9/10) London

12 Key indicator 7: Intermittent pneumatic compression device used as first line preventative measure for venous thromboembolism Key indicator 7: Intermittent pneumatic compression device used as first line preventative measure for venous thromboembolism National This site 80% (143/178) Yes/No KI achieved if: intermittent pneumatic compression device is first line preventative measure Country comparison: Key indicator 7 England (155 sites) % (n) Wales (12 sites) Northern Ireland (10 sites) Intermittent pneumatic compression devices 85% (132/155) 25% (3/12) 70% (7/10) London

13 Access to a specialist early supported discharge (ESD) team
Key indicator 8: Access to a specialist early supported discharge (ESD) team Key indicator 8 : Access to specialist (stroke/neurological specific) early supported discharge (ESD) team National This site 81% (145/178) Yes/No KI achieved if: access to at least one specialist early supported discharge (ESD) team Country comparison: Key indicator 8 England (155 sites) % (n) Wales (12 sites) Northern Ireland (10 sites) Access to specialist early supported discharge 88% (136/155) 33% (4/12) 50% (5/10) London

14 Yes/Yes, by sites treating out patients in first 72 hours/No
Key indicator 9: Timescale to see, investigate and initiate treatment for both high risk and low risk TIA patients Key Indicator 9 : Timescale to see, investigate and initiate treatment for both high risk and low risk patients* National This site 73% (130/178) Yes/Yes, by sites treating out patients in first 72 hours/No KI achieved if: HIGH risk TIA patients = The same day or next day 7 days a week LOW risk TIA patients = Within a week *Can apply to both inpatient and outpatient services. If site has both the one with the BEST time is used. Country comparisons: Key indicator 9 England (155 sites) % (n) Wales (12 sites) Northern Ireland (10 sites) Timescales to see, investigate and initiate treatment for high and low risk TIA patients 72% (112/155) 83% (10/12) 80% (8/10) London

15 Key indicator 10: Formal survey undertaken seeking patient/carer views on stroke services Key indicator 10: Formal survey undertaken seeking patient/carer views on stroke services National This site 61% (108/178) Yes/No KI achieved if: formal survey carried out at least one a year Country comparisons: Key indicator 10 England (155 sites) % (n) Wales (12 sites) Northern Ireland (10 sites) Patient/carer surveys on stroke services 61% (94/155) 67% (8/12) 50% (5/10) London

16 Total key indicator score
Total number of key indicators met* National 178 sites % (n) This site 1 2% (3) Yes/No 2 2% (4) 3 12% (21) 4 13% (24) 5 19% (33) 6 21% (37) 7 15% (27) 8 11% (19) 9 4% (8) 10 1% (2) Total KI met: /10 *Sites which do not treat patients within the first 72h have been assigned the performance of the site that treats their patients in the first 72 hours, and are therefore included in the breakdown.

17 Summary of key indicators met at this site
Key indicator met This site 1 Establishment of band 6 and 7 nurses Yes/No 2 Presence of a qualified clinical psychologist 3 Stroke consultant ward rounds 4 Nurses on duty at 10AM weekends 5 Two types of therapy available 7-days a week 6 Patient access to intra-arterial treatment 7 Intermittent pneumatic compression (IPC) devices 8 Access to specialist early supported discharge (ESD) 9 Timescales to see, investigate and initiate treatment for HIGH and LOW risk TIA patients 10 Patient/carer surveys on stroke services

18 Acute care processes

19 Thrombolysis provision
Source: SSNAP Organisational Audit, October 2016 This site’s provision (2016) =

20 Thrombolysis rota National Median This site (2016) 2014 2016
Number of consultant level doctors on thrombolysis rota 6 5 Consultant speciality on thrombolysis rota National % of sites This site (2016) 2014 2016 Stroke physician 85% (128) 88% (126) Yes/No Neurologist 29% (44) 31% (45) Care of the elderly 34% (51) 35% (50) Cardiologist 4% (6) 2% (3) General medicine physician 9% (14) 8% (12) A&E 7% (10) 10% (14) Acute physician 15% (23) 13% (18) Other 1% (2) No consultant

21 Interventional neuroradiology (Thrombectomy)
National This site (2016) 2014 (167 sites) 2016 (158 sites*) Percentage of sites who can provide their acute stroke patients with access to intra-arterial treatment (e.g. thrombectomy) ** 54% (91) 68% (107) Yes, on site/Yes, by referral/No Number of stroke patients treated intra-arterially between 1 April 2015 and 31 March 2016 295 424 If site is currently using intra-arterial treatment, hours service is available National Median This site (2016) 2014 2016 Weekdays - 8 Saturdays Sundays/Bank Holidays * 2 sites that have patients referred to them for intra-arterial treatment, but do not participate in SSNAP are included in this denominator. They submitted information on their thrombectomy service only. **on site or by referral to another site

22 Interventional neuroradiology (Thrombectomy) rota
Number of consultant level doctors performing intra-arterial (thrombectomy) treatment National 2016 % of consultants Total number of consultants This site Number of consultants Interventional neuroradiology 94% 78 Yes/No Vascular interventional radiology 6% 5

23 5 Acute Criteria : Type 1 and type 3 beds
2014 2016 Type 1 beds Type 3 beds This site (2016) This site (2016) Continuous physiological monitoring 72% monitor 100% of beds 88% monitor at least one bed 78% monitor 100% of beds Yes/No/NA 79% monitor at least one bed Immediate access to scanning 99% 100% Specialist ward rounds 7 days a week 64% 30% 84% 69% Nurses trained in swallow screening 96% Nurses trained in stroke assessment and management 95% Number of acute criteria met (maximum 5) National Median - 5 NA if your site does not have that ‘Type’ of bed

24 Ward Rounds - Type 2 beds Frequency of stroke consultant ward rounds for Type 2 beds National This site (2016) 2014 (99 units) 2016 (92 sites) 7 days per week 9% (9) 14% (13) Yes/No/NA 5-6 days per week 60% (59) 61% (56) Less than 5 days per week 31% (31) 25% (23) NA if your site does not have that ‘Type’ of bed

25 Staffing levels

26 Consultant workforce: Existing stroke consultant posts
National This site (2016) (2014) Median, Total Number of PAs for Stroke Consultant Physicians 22, 4671 5122 Number of consultants PAs are divided between 3, 656 676 Number of PAs which are allocated to DCC 17, 3588 19, 3907 PA: Programme Activities DCC: Direct clinical care

27 Existing stroke consultant posts – Distribution of PAs and allocation of DCC*
Distribution of *direct clinical care PA’s National 2014 % Yes (n) National 2016 This site (2016) Accredited speciality Geriatrics 72% (470) 73% (495) Yes/No Neurology 16% (108) 16% (107) Internal Medicine 6% (40) 6% (41) Other 6% (38) 5% (33) Estimate of consultant DCC PA’s for stroke Median = 6 Contributions of consultant Stroke unit 92% (606) 91% (617) TIA Clinic 90% (590) 91% (613) Stroke out of hours 81% (529) 82% (557) Time period for which consultant is likely to continue role >10 years 67% (441) 66% (445) 6-10 years 11% (74) 12% (84) 3-5 years 10% (68) <3 years 11% (73) 12% (79) Accredited CCST in Stroke Medicine after Stroke Training when SpR or equivalent 36% (235) 35% (237)

28 Consultant workforce: Unfilled stroke consultant posts
National This site (2016) (2014) Median, Total Unfilled consultant posts 26% (48/183) 40% (72/178) Yes/No If YES How many PA’s do these posts cover 10, 454 804 For how many months have these posts been funded but unfilled? 8 15

29 Consultant workforce: Future planned consultant posts
Future planned posts National This site (2016) 2014 (183 sites) 2016 (178 sites) Sites with new/additional posts for Stroke Consultant Physicians 48% (87/183) 46% (81/178) Yes/No If yes: Median, Total Number of PAs planned for new/additional Stroke Consultant Physicians 0, 829 881 Number of new/additional consultants (individuals) will these PAs be divided between 1, 118 130 Number of new/additional PAs which will be for Direct Clinical Care (DCC) for Stroke 7, 653 670

30 Consultant workforce: Sites with unfilled and planned posts

31 Nursing staffing levels

32 Banding of nurse establishment of stroke unit bed - Unregistered nurses
Total establishment of nurses (bands 2-4*) for all stroke beds (WTE per 10 beds) Total stroke unit beds Type 1 beds Type 2 beds Type 3 beds 2014 (183 sites) 2014 (75 Sites) 2014 (99 Sites) 2014 (109 Sites) 2016 (178 sites) 2016 (73 Sites) 2016 (92 Sites) 2016 (105 Sites) Band 2 2014 4.6 ( ) 5.3 ( ) 4.6 ( ) 4.8 ( ) 2016 5.2 ( ) 4.7 ( ) 5.4 ( ) 5.1 ( ) This site per 10 beds (2016) Band 3 0.4 ( ) 0.0 ( ) 0.0 ( ) 0.5 ( ) 0.3 ( ) 0.0 ( ) 0.3 ( ) Band 4 0.0 ( ) 0.0 ( ) 0.0 ( ) *Band 1 nurses = 0 ( ) for both 2014 and If your sites has these please add an additional row.

33 Banding of nurse establishment of stroke unit bed - Registered nurses
Total establishment of nurses (bands 5-8c*) for all stroke beds (WTE per 10 beds) Total stroke unit beds Type 1 beds Type 2 beds Type 3 beds 2014 (183 sites) 2014 (75 Sites) 2014 (99 Sites) 2014 (109 Sites) 2016 (178 sites) 2016 (73 Sites) 2016 (92 Sites) 2016 (105 Sites) Band 5 2014 7.3 ( ) 10.3 ( ) 6.8 ( ) 6.9 ( ) 2016 7.3 ( ) 10.7 ( ) 7.0 ( ) 7.0 ( ) This site per 10 beds (2016) Band 6 1.2 ( ) 2.7 ( ) 0.9 ( ) 0.9 ( ) 1.7 ( ) 4.2 ( ) 1.3 ( ) 1.3 ( ) Band 7 0.4 ( ) 0.6 ( ) 0.4 ( ) 0.4 ( ) 0.6 ( ) 1.1 ( ) 0.5 ( ) 0.6 ( ) Band 8a 0.0 ( ) 0.0 ( ) *Bands 8b and 8c nurses = 0 ( ) for both 2014 and If your site has these please add an additional row.

34 Performance against new RCP nurse staffing standard
RCP nurse staffing level National This site (2016) Nursing staffing level met for type 1 and type 3 beds* 10% (15/156) Yes/No/NA Nursing staffing level met for type 2 beds** 15% (14/92) *criterion = met if 2.9 nurses/bed and 80:20 ratio of registered to unregistered nurses ** criterion = met if 1.35 nurses/bed and 65:35 ratio of registered to unregistered nurses

35 Nurses on duty at 10AM and 10PM
Registered nurses usually on duty at 10am National This site (2016) 2014 2016 Median per 10 beds Per 10 beds Weekdays 1.9 2.0 Saturdays 1.8 Sundays/Bank Holidays Registered nurses usually on duty at 10pm National This site (2016) 2014 2016 Median per 10 beds Per 10 beds Weekdays 1.3 1.4 Saturdays Sundays/Bank Holidays

36 Nurses trained in swallow screening
Nurses trained in swallow screening and usually on duty at 10am National This site (2016) 2014 2016 Median per 10 beds Per 10 beds Weekdays 1.4 1.5 Saturdays 1.3 Sundays/Bank Holidays

37 Nurses trained in stroke assessment and management
Nurses trained in stroke assessment and management usually on duty at 10am 2014 total stroke units 2016 This Site (2016) Median per 10 beds Per 10 beds Weekdays 1.5 1.7 Saturdays Sundays/Bank Holidays

38 Therapy staffing levels

39 7-day therapy working 31% of sites have at least two types of therapy available 7-days a week, including: physiotherapy occupational therapy speech and language therapy Therapy provision 7-days a week This site (2016) Physiotherapy Yes/No Occupational therapy Speech and language therapy Source: Acute organisational audit 2016

40 Staffing – Access to qualified therapy and other disciplines
Percentage of sites with each type of qualified profession working on the stroke unit This site (2016) Median WTE per 10 beds (2016) % yes WTE per 10 stroke unit beds 0.0 Yes/No 0.2 1.3 1.4 0.6

41 TIA/Neurovascular services

42 High-risk TIA patients: Sites able to see, investigate and initiate treatment the same day 7 days a week This site’s (2016) timescale for inpatients = This site’s (2016) timescale for outpatients =

43 Low-risk TIA patients: Sites able to see, investigate and initiate treatment the same day 7 days a week This site’s (2016) timescale for inpatients = This site’s (2016) timescale for outpatients =

44 Waiting time for carotid imaging
HIGH- risk TIA patients 2014 (179 sites) 2016 (169 sites) This site (2016) The same day (7 days a week) or the next day 51% (91) 57% (96) The same day (5 days a week) or the next weekday 48% (86) 42% (71) Within a week 1% (2) Longer than a week 0% (0) Low- risk TIA patients 2014 (183 sites) 2016 (175 sites) This site (2016) The same day (7 days a week) or the next day 11% (21) 22% (39) The same day (5 days a week) or the next weekday 44% (81) 39% (67) Within a week 40% (73) 37% (65) Longer than a week 4% (8) 2% (4)

45 Quality improvement and patient/carer engagement

46 Strategic group responsible for stroke
92% of sites have a strategic group responsible for stroke . In 2014 this was 96%. Does this site have a strategic group responsible for stroke in 2016: Yes/No These groups included in their membership: This site (2016) Yes/No

47 Patient support and communication: Discharge planning
2014 2016 This site (2016) Stroke service has formal links with patients and carers organisations for communication on all 3 of: service provision, audit, and service reviews and future plans 51% (93) 46% (71) Yes/No Stroke service has formal links with community user groups for stroke 92% (168) 88% (156)

48 Communication with patients and carers
Stroke unit Outpatients Patient information literature displayed in ward/unit: 2014 2016 This site (2016) Patient versions of national or local guidelines/standards 77% (140) 80% (143) Yes/No 74% (136) 62% (110) Social services local community care arrangements 89% (162) 88% (157) 61% (111) 70% (125) The Benefits Agency 85% (155) 84% (150) 73% (133) 68% (121) Information on stroke 100% (183) 99% (177) 90% (164) Secondary prevention advice 99% (181) 100% (178) 90% (165) 88% (156)

49 Pathway at discharge

50 Access to specialist early supported discharge team (ESD) and community rehabilitation team (CRT)
This site (2016) has access to a specialised ESD team = Yes/No This site (2016) has access to a specialised CRT= Yes/No

51 6 month reviews 6 month reviews National (178 sites) % (n) This site
(2016) Sites commissioned to carry out 6 month reviews 38% (68) Yes/No Patients discharged from your site given a 6 month review  All 49% (87) Some 43% (77) None 8% (14)* If all or some patient receiving a 6 month review, these reviews carried by: Your site 51% (83/164) Other services 80% (132/164) *No acute services commissioned to carry out 6 month reviews selected None

52 6 month reviews: Other services
If other type of services carry out 6 month reviews: 2016 (132 sites) This site (2016) Community rehabilitation team (CRT) 50% (66) Yes/No Early supported discharge (ESD) team 44% (58) Family and carer support service (e.g. Stroke Association) 33% (44) Outpatient clinic 26% (34) 6 month review service (stand-alone team) 19% (25) Other Other inpatient service (e.g. Community hospital) 9% (12)

53 Recommendations All acute stroke centres should ensure that their services are well enough organised, or that they have the necessary local arrangements in place, to ensure that every patient with acute stroke is directly admitted to a dedicated stroke unit within 4 hours of arrival in hospital. All units which treat patients in the first 72 hours following stroke should achieve a standard of 3 nurses per 10 beds on duty during the day at weekends. All trusts need to make strenuous efforts to fill vacant consultant posts, by ensuring adequate training (if necessary out of programme), reviewing workload and involving other specialties (e.g. neurologists) in acute stroke rotas. All acute stroke hospitals are now expected to make sure that all patients admitted with acute stroke are seen by a specialist stroke consultant within 14 hours of admission (NHS England Urgent and Emergency Care review). In order to ensure this standard is met this consultant workforce issue must be addressed. Seven day working should be available for at least 2 types of (qualified) therapy (includes occupational therapy, physiotherapy and speech and language therapy). Protocols should be in place to ensure that intermittent pneumatic compression (IPC) devices are used as the first line prophylaxis for venous thromboembolism (VTE) following acute stroke. Acute stroke sites should ensure that all patients have access to specialist rehabilitation at home (starting with early supported discharge) as soon as they are ready for discharge and for as long as they need it. All patients with stroke should be offered a structured health and social care review at 6 months and annually as per the NICE Quality Standards and National Stroke Strategy.

54 Recommendations All units should have a formal stroke strategy group that includes patients and carers as well as managers, clinicians and commissioners and should undertake a formal review of patient and carer views at least once a year. All acute stroke units should achieve a standard of at least 1 whole time equivalent (WTE) qualified clinical psychologist per 30 stroke unit beds. To ensure that all patients receive a swallow screen within 4 hours of arrival at hospital all acute stroke sites should ensure to have at least 1 nurse trained in swallow screening on duty weekdays, Saturdays and Sundays (including Bank Holidays). There should be sufficient speech and language therapist cover to ensure that all patients whose swallow is not deemed to be safe receive a formal swallow assessment within 72h of arrival at hospital. Protocols should be in place to ensure all stroke patients are scanned within appropriate time frames, and that access to skilled radiological and clinical interpretation must be available 24 hours a day, 7 days a week to provide timely reporting of brain imaging. Following the publication of the RCP National Clinical Guidelines for Stroke, 5th edition in early October 2016 and the incorporation of the ‘Looking forward’ section two additional recommendations are outlined below:  All acute stroke units should have a recommended minimum nurse staffing level of 2.9 (WTE) nurses per hyperacute stroke (type 1 and type 3) bed with the ratio of registered to unregistered nurses being 80:20. Nurse staffing levels for beds for patients beyond the first 72 hours of stroke only (type 2 beds) should be 1.35 (WTE) nurses per bed with a ratio of 65:35 registered to unregistered nurses. All health economies should have plans in place for the 24 hour provision of intra-arterial (thrombectomy) treatment in appropriate patients with acute ischaemic stroke.

55 Other reporting outputs
Full results portfolio Executive Summary Easy Access Version (EAV) National report Infographic EAV infographic Site specific results portfolio

56 General Audit Information
Data collection period: 13 June – 15 July 2016 Snapshot of stroke services as on: 1 July 2016 Report public : 29 November 2016 There was 100% participation in England, Wales and Northern Ireland. Section 5 (page 68) of the full national report ‘Looking forward’ presents a summary of all standards and guidance acute stroke services will be required to follow and adhere to going forward. All reporting outputs are available from the SSNAP Results Portal (

57 More information We hope you found this presentation useful.
If you have any queries or feedback, please contact the SSNAP Helpdesk Phone:


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