1. Success drives success, doing BPM right
Adam J Storch, VP Business Solutions
Micro Strategies Inc.

2. Adam Storch is VP Business Solutions at Micro Strategies
Adam Storch is VP Business Solutions at Micro Strategies. He has over 20 years of experience in solving business problems with Enterprise Content Management (ECM) and Business Process Management (BPM) technologies.
Over his career he has been able to architect and deliver solutions on many different document management and document capture platforms (Alfresco, Documentum, Filenet, OpenText, SharePoint, Worksite NT & MP, Kofax, Captiva, Ephesoft).
Adam has pulled together solution strategies for clients and facilitated solution workshops with all levels of users. The many solutions delivered over the last 20 years have included a number of industries including Financial Services Capital Markets, Pharmaceutical, Bio-tech, Legal --Corporate Law Departments and Law Firms.
The key objectives for Adam are to make his clients smarter, more efficient and more successful than before the project kicked off.
Adam Storch
VP, Business Solutions
Micro Strategies

3. Process Improvement and Automation 2016 - A Look at BPM -
Bob Larrivee
VP & Chief Analyst
AIIM
Adam Storch
VP, Business Solutions
Micro Strategies
Download the Executive Summary Now
Full Report (Premium Content)
Video Demos
Collaborative BPM
ECM in Action
Solution Enhancements

4. Process Improvement and Automation 2016
Adam Storch
VP, Business Solutions
Micro Strategies
Importance of BPM
Fifty-five percent of respondents say BPM is significant (38%) or imperative (17%) for their business.
What does Micro Strategies See
Solution conversation is about business process
Documents still relevant, not the driver
Easily being able to adapt to business process change
Video Demos
Collaborative BPM
ECM in Action
Solution Enhancements

5. Process Improvement and Automation 2016
Adam Storch
VP, Business Solutions
Micro Strategies
Business Challenges
Stuck-in-process is the biggest operational problem for 58% of respondents.
For 46% it is having to deal with compliance errors.
What does Micro Strategies See
Too much effort managing the process vs doing the process.
Not able to see the whole process causes delays in finishing an activity or task
Without complete guidance on what happens next, users run into trouble.
Video Demos
Collaborative BPM
ECM in Action
Solution Enhancements

6. Process Improvement and Automation 2016
Adam Storch
VP, Business Solutions
Micro Strategies
BPM Benefits
One-third of organizations have seen a decrease in their review and approval cycles
62% say they have gained benefits from better routing to and between individuals.
For 42%, the benefits come from greater organizational agility and routing between processes.
What does Micro Strategies See
Surprise! Meeting SLAs is now the norm
Focusing on just doing the process is increasing quality
Productivity increases are driving the review of other processes
Video Demos
Collaborative BPM
ECM in Action
Solution Enhancements

7. Process Improvement and Automation 2016
Adam Storch
VP, Business Solutions
Micro Strategies
Who is Driving?
According to 32% of respondents, BPM projects are driven departmentally.
For 31% BPM projects are driven from the top down.
The line-of-business managers will conduct the evaluation process for 35% of respondent. The decision will be made by the CIO/COO for 68%.
What does Micro Strategies See
More conversations with the business teams
IT is more of a gatekeeper vs the driver
Executives more involved, not just looking for status
Business teams not as afraid of change
Video Demos
Collaborative BPM
ECM in Action
Solution Enhancements

8. Solution Enhancements
What happens next
Be prepared to invest!
Researching what processes and people should be first
Understanding business and technical hurdles
Knowing you will be hearing colorful commentary mixed with useful information
Look for problem areas and opportunities within those critical processes
Department or Smaller Focused Areas
Engaged Users (look for an evangelist)
Less Integrations
Focus on an initial success
Identify and document your critical business processes
Actors – Who is involved
Outline the process flow
Understand dependencies
What drives the transitions?
Adam Storch
VP, Business Solutions
Micro Strategies
Video Demos
Collaborative BPM
ECM in Action
Solution Enhancements

9. Solution Enhancements
What happens next
Identify bottlenecks with parallel processing
What is stopping people from working on a task
Technical or Business Issue
What can be done to enable them to work on a task
Identify how you include cloud and mobile devices as part of your solution
What mobile technologies are available for your users (Smartphones, Tablets)
Review or Approval of Information
Inclusion of additional information
Always keep an eye out for the next solution (Road Map)
Assume what you do for this project will be repeated
Build a template for onboarding new solutions
Create a center of excellence for BPM projects
Never lose sight of why you are doing this!
What are the critical success factors
Adam Storch
VP, Business Solutions
Micro Strategies
Video Demos
Collaborative BPM
ECM in Action
Solution Enhancements

10. E-Mail: astorch@microstrat.com Phone #: +1-973-625-7721 x6456
How to find Adam:
Phone #: x6456
How to find Micro Strategies:
Take a look at our solution videos (Solution Video List)
Business Process Management
Enterprise Content Management
Creating a High Performance Development Team
Document Capture and Processing (Learn More)