1. Strategic Trends in Employee Engagement
DGR Communications

2. What Is Engagement? How would you define engagement?
Employee engagement is "a heightened emotional connection that an employee feels for his or her organization, that influences him or her to exert greater discretionary effort to his or her work.
Conference Board

3. What Is Engagement
Employee Engagement is a measurable degree of an employee's positive or negative emotional attachment to their job, colleagues and organization that profoundly influences their willingness to learn and perform at work. Thus engagement is distinctively different from employee satisfaction, motivation and organizational culture. Scarlett Surveys

4. The Case for Engagement
Consistently successful organizations ALWAYS have engaged employees
Reinvented organizations get there by engaging their employees
Turnover is reduced
Goals are met/more positive outcomes
Customers, leaders and staff are happier

5. Levels of Engagement Invested in the Organization
Not Committed to the Job
Invested in the Organization
Committed to the Job
Not Invested in the Organization
Not Committed to the Job
Not Invested in the Organization
Committed to the Job

6. What Engagement Looks Like
Doing something you love
With people you care about
For an organization you believe in
For a cause that you are committed to

7. Tools of Engagement It starts with a plan Make like a waterfall
Believe!
Full disclosure
Shut up and listen
Cut your losses
Build community

8. It Starts With a Plan Know where you are going
Build a solid strategic plan

9. Strategic Plan Traditional Metrics Trend in Metrics
Employee engagement survey
Turnover
Retention
Trend in Metrics
Quality
Service
Growth
Finance

10. It Starts With a Plan Know where you are going
Build a solid strategic plan
Focus on results

11. It Starts With a Plan
A good deal of the corporate planning I have observed is like a ritual rain dance; it has no effect on the weather that follows, but those who engage in it think it does. Moreover, it seems to me that much of the advice and instruction related to corporate planning is directed at improving the dancing, not the weather.
J. Brian Quinn
Dartmouth University

12. It Starts With a Plan Know where you are going
Build a solid strategic plan
Focus on results
Share the news

13. It Starts With a Plan
Only 27% of a typical company’s employees have access to its strategic plan.
Strategy & Leadership Journal
Only 5% of employees understand their corporate strategy.
Renaissance Solutions

14. It Starts With a Plan Know where you are going
Build a solid strategic plan
Focus on results
Share the news
Execute effectively

15. It Starts With a Plan Vision without execution is hallucination.
Thomas Edison

16. Make Like a Waterfall Cascade the goals
Everyone has a role—do they know it?
It’s okay to fail
Trust your people
Celebrate the wins

17. Believe!
All organizations say “Our employees are our most important asset.” Few act like it.
Engagement begins with humble leaders
Maslow: People can only truly gain by making other people better off
Treat people the way you want to be treated
Say “Thank You”

18. Full Disclosure No hoarding of information or knowledge
Share the plan--transparency
Clarity is leadership’s responsibility
Accountability—at all levels
Build trust

19. Shut Up and Listen Communication is a two-way street
Surveys are only a start
Rounding
Accessibility
No skunking
Be more interested than interesting
Use the input

20. Cut Your Losses Right people are your only resource
Highly successful organizations are committed to keeping, growing and rewarding the right people
Immediate specific feedback critical
Get those people who don’t agree with the destination to opt out—or opt them out

21. Build Community Importance of belonging
Community of students, employees, families and citizens
Employee involvement with community

22. Build Community
Happiness doesn’t come from wealth or money but instead from social relationships, enjoyable work, a sense that life has meaning and belonging to groups.
Wall Street Journal