1. KM Solutions Overview
Marketing, Sales with Empowered Social Learning

2. Objectives
Better understand HP current and desired state for HPSU & HP (operational and technical).
Reveal how Infinite Media’s unique software and services enables organizational engagement and sales excellence. Our platform unifies and enables knowledge transfer and social enterprise while empowering leadership and sales.
Understand other key stakeholders (internally and externally) who may benefit from our solutions (HP Channel Leaders, HP Reseller(s), Operations etc…)

3. Agenda Introductions Infinite Media Overview Platform and Services
Solution Tour
Q&A
Opportunity Validation
Process Outline
Actions

4. HP Objectives
Customer Loyalty - We earn customer respect and loyalty by consistently providing the highest quality and value. Profit -We achieve sufficient profit to finance growth, create value for our shareholders and achieve our corporate objectives. Growth - We recognize and seize opportunities for growth that builds upon our strengths and competencies. Market Leadership - We lead in the marketplace by developing and delivering useful and innovative products, services and solutions. Commitment to Employees - We demonstrate our commitment to employees by promoting and rewarding based on performance and by creating a work environment that reflects our values. Leadership Capability - We develop leaders at all levels who achieve business results, exemplify our values and lead us to grow and win. Global Citizenship - We fulfill our responsibility to society by being an economic, intellectual and social asset to each country and community where we do business.

5. What we do. We help clients sell more and service better.
We do this by enabling colleague and customer engagement to drive sales excellence.
We believe engagement improves likelihood to recommend and increases brand value.
How we do it:
The InfiniteKM Platform (
Professional Services (

6. Composite Application - Leverages existing investments in IT
Clients engage IM to bridge “gaps” between their existing infrastructure, business tools, information workers and customers.
Simple integration into:

7. Selected Clients

8. Integrated / Cost Effective
Infinite KM - Dynamic Multiplatform Delivery - Bring devices to life with relevant content
Integrated / Cost Effective
Centralized learning / media assets enabling message and knowledge control
Tools for agile and social learning.
Reduce training content development times combine with advanced measurement tools

9. Infinite KM – Performance Framework - Cascading messaging and KPI measurement
Client Benefits
Real-time analytics for management and executive to make informed decisions
Role based: enables collaboration, ease of adoption and simple, consistent delivery of message
Delivered on browsers, tablets and mobile
Our solutions equip leadership with decision support tools, management agility and competitive advantage while maximizing KPIs

10. Infinite KM – Performance Framework - Cascading messaging and KPI measurement
Alignment of strategic and corporate priorities
Maps to KPIs
Puts Customer first
Harvesting of data
Learning from escalations
Engaging team members to be advocates
Elevate brand promise
L2R

11. Fairmont Service Promise
Fairmont Leadership & Service Promise program development
Video / Print / Web / DVD
All copy, instructional design, creative, photo shoots, video shoots, editing and post production
6 languages (UN style)
Integration into existing on-boarding
Global Rollout with online coaching guide
New president – reaffirm service promise
Build learning and branding of the program

12. LG Award Winning Integrated Approach to Sales, Knowledge and Tools
Consumer Electronics
Mixed Media Drive to Web >> Web Drive to Store B2C – Guided Selling
B2C – Contest / marketing
B2C – Store kiosk B2C – Digital signage
B2B – Web based store training
B2B – Web based incentive

13. GE Mabe – Infinite KM / LMS

14. Rogers Biz Central Enterprise Solution User and Task Focused
Infinite KM Sales & Marketing Integration
Enterprise Solution
User and Task Focused
Modular Architecture
Extendable Platform
Enterprise Reporting
Production Tested
Support / Enhancements
8 Week Deployment
Sales Performance Tools
Dashboard Reporting
Systems Integration
Data Feeds
Customer Relationship Management
Content Management
Mobile Access 14

15. Sales Dashboards / Incentive Programs
Rogers Biz Central
Sales Dashboards / Incentive Programs
Benefits
Integrated sales incentive and management system
Tied to partner training and sales performance
Real-time sales validation
Distributed product and prize management tools
Workflow automation
Online Reporting

16. Scotiabank - Infinite KM Leadership Portal

17. Xerox NAAO New Hire Sales
New Hire Sales NHS145
Revolutionary re-development of New Hire Sales Training for Agents (NAAO)
Blended learning using online, Region Training Managers & Leesburg classrooms
Instructionally designed with Infinite Media’s Retention Mapping Process (RMP)

18. NAAO STAR Program - Learning aligned to co-op for resellers
Overview:
Designed, developed and deployed in 6 weeks
91% Agent Owner adoption rate
Cost effective solution while meeting all Phase 1 requriements
Foundation to leverage sales / commissions reporting

19. Xerox NAAO OneSource Evolution – Marketing / Sales Portal with CoOp / L&D

20. Xerox – PartnerNet Portal - Sales, Marketing L&D with Co-op – 150 countries / 15 Languages

21. Infinite KM - Target, Deliver, Measure – On all devices and OS’s
Push-reporting / Ad-hoc – real-time results
Role-based portal managers for content and measurement
Modern reporting includes in-browser charting and graphs
Reports can also be pushed to mobile devices (Android, iOS, MS and BlackBerry)
they need to know who is accessing materials
• Show ML reporting (context) OR
• Show reporting / charts for STARs
• Show STARs in the blackberry

22. KM Solutions Overview
Marketing, Sales with Empowered Social Learning

23. KM Solutions Overview
Marketing, Sales with Empowered Social Learning