1. Newcomer Packet

2. Newcomers Itinerary for Monday, Sept 25th
9:00 – 10:30 AM - Keynote Presentations Harbourfront Ballroom 1 & 2, 2nd Level 11:00 AM – 12:30 PM – Embracing AI 1:30 – 3:00 PM – Newcomers Orientation: Getting to know the TM Forum & Collaboration Logistics 3:30 – 5:00 PM – Newcomers Orientation Project Fair Grand Foyer, Cordova Level

3. Floor Plans

4. Open APIs: enabling Business Agility & Interoperability
18 months Since Program Launch
40+ Open API specifications
28 Member Companies
Signed Open API Manifesto committing to deploy TM Forum Open APIs
14 Service Provider Markets deployed & 27 by end of 2017
600+ Member Companies & Professionals downloading & using the TM Forum Open APIs
7 Open Hacks 400+ Hack Participants 55 Innovative solutions
23,800+ Member Professionals
Signees of TM Forum’s Open API Manifesto

5. Open APIs Program, Release 17.5 plans
RI & CTK Backlog and API Conformance Support
Finalize Part Completed APIs (Reference Implementation) 1 2
End-to-End NFV Management APIs 8
Finalize Part Completed APIs (CTK) 3
Hypermedia Support in APIs 9
API Tooling and Automation Support 4 10
API Processes & Governance
Issue Backlog 5 11
Digital Service API / DSRA / DPRA Support
Crowd-Sourced APIs 6 12
Finalize Part Completed APIs (API Spec + Swagger)
API Map

6. Agile Business & IT Program, Release 17.5 plans
Building the Digital Operations Center of the Future
The Agile Business & IT Program helps service providers and enterprises continuously optimize their IT and operations to deliver the speed and flexibility needed to succeed in the digital world – dramatically reducing costs, risks, and time-to-market.
ZOOM Scope
e2e Management
Partnering
Operations
Procurement
ETSI MANO
Network application focus
Managing VNF
Cloud infrastructure workload

7. Agile Business & IT Program, Release 17.5 plans
Hybrid Infrastructure Platform and Information Modelling (HIP/IM)
Onboarding and Lifecycle Management (OLM)
Operations Centre of the Future (OCF)
Hybrid Infrastructure Platform Implementation Package.
implement Hybrid Network Platforms using TR262 & enhanced Open APIs.
Intent based Resource Management Domain with mappings to Technology Management Domains: e.g. NFV, Metroethernet MEF.
Business and Operational Onboarding Virtual Function Metadata Package.
metadata definitions, structure and syntax for operationally onboarding Virtual Function Packages.
Define, configure & operate VF
reduce the time to onboard VF, reduce integration costs and enable open marketplaces for VF
Explore the technical architecture and methodological approach to identify the future roles and competencies required by a Communications Service Provider (CSP) within the Operations Centre of the Future.
User story & demonstrate contribution in the service assurance of Joint Agile Development (JAD), (identify the possible impact on TAM, contribute to open API’s, etc.).
DEVOPS/NFV impacts on an eTOM domain
Compare the Digital Platform Reference Architecture and the elements in FMO and how they map into it – business view versus technical implementation
practical guide to implement DevOps in a CSP based on IG1137.

8. Customer Centricity & Data Analytics Program
Increasing Customer Engagement and Value in a Connected World
Existing assets – Customer Centricity
Existing assets – Data Analytics
The Customer Centricity & Analytics Program helps service providers and global enterprises to continuously evolve their businesses by moving beyond traditional customer experience to true one-to-one customer engagement in order to maximize market share, customer loyalty and opportunities for growth.
Blueprint for Customer Experience Management
Approach and Methodology
6 dimensions across the enterprise
Strategy, Organisation, Process, KPIs, Tools :
Maturity Model
Definitions of stages in customer lifecycle
Lifecycle
Measure every aspect of the customer lifecycle
250+ key metrics
Blueprint for Big Data analytics
Approach and Methodology
Across all business drivers
70 Use Cases with Metrics
Definitions of functional components
Building Blocks
Identify metrics suited your organisation
+2600 Metrics

9. Customer Centricity & Data Analytics Program, Release 17.5 plans
360 degree view of the customer
CEM Use cases IoT context
Data Analytics
how the lifecycle model can manage user experience in IoE environment
define complex journeys & personae.
vendors provide platforms and integrations to make these possible
new CEM / IoE/ Monetization Use Cases
practical check-list of use cases in the IoT value fabric
Create a data dictionary aligned with SID covering all OSS/BSS systems
Update Data Governance implementation roadmap with new DG processes in eTOM
Omnichannel in IoT context
Metrics
How to transform from current silo channels to Omnichannel
IoT device ecosystem lifecycle management
security & trust
enhance and add digital metrics overlay into the metrics repository

10. Internet of Everything (IoE) Program, Release 17.5 plans
Monetization, Management and Trust in Digital Ecosystems
The Internet of Everything (IoE) Program helps TM Forum members to succeed in the digital world by making it easier to create, build and operate complex innovative services. Our goal is to enable an open digital ecosystem where new services can be managed and monetized quickly, easily and securely using a wide range of business models and partners.
The inter-dependency of business, technology and market conditions creates a roadmap of challenges.

11. Internet of Everything (IoE) Program, Release 17.5 plans
Business Scenarios, Ecosystem Partnerships, Monetization
Trust Roadmap of Challenges
Business Assurance & Revenue Management
“networks of ecosystems” and monetization patterns, models and future trends
refinement of R17.0 publication
define TM Forum IoE digital trust vision, goals & objectives
identify courses of action based on TM Forum's (ODE/IOE) mission.
Platform security capability driven by NFV/ZOOM - support Catalyst projects
Sharing risk and reward
business assurance key role in monetization of IoE; management of ecosystems; generating trust across partnerships
Catalog Management
DSRA & DPRA
Hypermedia (HAL/Json-LD) support
mapping of Entity Catalog to P/S/R catalogs, ZOOM CR and associated use case modeling
Digital services interoperability including orchestration for IoE, platform (includes DSRA) and catalog
Technical report describing IoE management using current IoE components

12. Digital Maturity Model
The industry standard model for Digital Transformation
Overview
Business tool to assess ‘as-is’ digital capabilities and prioritize / identify intended ‘to-be’ capability
Structured as criteria questions within 5 key Dimensions
Facilitated by an iOS/spreadsheet self-assessment tool
Teams can visualize their as-is and target maturity assessment across the Dimensions and track progress towards the goal
DIY, Guided and Partner deployment options available
Key Reference Assets
DMM webinar
DMM homepage
DMM white paper
DMM Project
Spreadsheet model
iOS App

13. Digital Maturity Model
Use the model your way
How you use the model is up to you. You can self-serve through a browser direct to your organization or via an iOS app (iPad only). You can also receive training and guidance in helping to implement the DMM within your organization or gain access to our consulting partner network to undertake your assessment on your behalf.
Find out more: tmforum.org/dmm
Dimensions
Customer
Strategy
Technology
Operations
Culture, People,
Organization
Customer Engagement
Brand Management
Applications
Agile Change Management
Culture
Customer Experience
Ecosystem
Management
Connected Things
Automated Resource Management
Leadership & Governance
Customer Insights & Behavior
Finance & Investment
Data & Analytics
Integrated Service Management
Organizational Design & Talent Management
Sub-Dimensions
Customer Trust & Perception
Market & Customer
Delivery Governance
Real-time Insights and Analytics
Workforce Enablement
Portfolio, Ideation & Innovation
Network
Smart and Adaptive Process Management
Stakeholder Management
Security
Standards and Governance Automation
Strategic Management
Technology Architecture
Criteria
+175 specific digital criteria to test your organizational maturity

14. Frameworx Evolution for the Platform Era
A Blueprint for Best Practice Business Operations
Execute
Innovate
A comprehensive suite of standards and best practices to accelerate and de-risk transformation projects and enable any service provider’s business to run with maximum agility and efficiency
Business Process Framework (eTOM)
Multi-layered model of the key business processes for efficient, agile operations
Frameworx Metrics
Definitions for over 2900 measures and KPIs to help run your business
Integration Framework
SOA based standards to integrate legacy applications as well as the platform services of tomorrow
Best Practices
Practical guides to support implementation
Application Framework (TAM)
A systems map showing how business capabilities are implemented in software applications
Information Framework (SID)
Standard definitions for all the information that flows through the enterprise and between service providers and their business partners
Frameworx Evolution for the Platform Era

15. Smart City Forum Get involved by visiting: tmforum.org/smartcity
Mission: The Smart City Forum brings together city leaders and the wider ecosystem to co-create joint assets and best practices that drive livability for citizens focused on utilizing data from the city and its citizens.
TM Forum’s Smart City Maturity & Benchmark Model is promoted by the broader Smart City Community
Sample of Smart City Forum Members
Get involved by visiting: tmforum.org/smartcity

16. Architecture Strategy for OSS/BSS of the Future
Open Digital Enablement System (ODES)
Traditional OSS & BSS will be replaced with a new Open Digital Enablement System - Data centric rather than process centric (AI ready) - Microservices based with Open APIs (platform business ready) - Real-time, integrating design time and runtime at all layers (DevOps ready).
Data
Governance
Security
Customer & Partner Management
Product & Offer Management
End to End Customer Facing Service Management
Domain Specific Resource Facing Service Management
Domain Specific Resource Facing Service Management
Infrastructure
Technology Specific Resource Management
Legacy PNF and EMS
ONAP / OSM
Partner
Capabilities
‘Framelet’
MODEL
ACTUALIZATION
Learn more: tmforum.org/future-ossbss/