1. Unit 10 Orders Letter

2. Order letters
Order letters are sent by consumers or businesses to a manufacturer, retailer or wholesaler to order goods or services.
These letters must contain specific information such as model number, name of the product, the quantity desired and expected price. Payment is sometimes included with the letter

3. Mention the correct quantity required
Order
Product specifications and quantity: include all specifications of products such as size, color, catalogue number, model number, unit price.
Mention the correct quantity required

4. Packing
The types of packing should be specified in the order.
Packing goods suitably for transport is the responsibility of the supplier; buyer’s instructions are needed only if the goods are to be specially packed.

5. Delivery
Give the full address of the place where the goods are to be delivered, the time by which the goods should be delivered; mention the mode of transport only if the delivery is to be made carriage forward

6. Mention the agreed prices and terms and refer to:
Settlement of account
Mention the agreed prices and terms and refer to:
(a) discount or concession given
(b) mode of payment of the bill 

7. Vocabulary
bank transfer subtotal description shipping and handling unit price quantity A/C No. VAT Grand total invoice merchandise credit card cashier cheque surface mail receipt air freight order form DHL C.O.D. (cash on delivery) bill postal service payment method

8. PURCHASE ORDER FORM
Customer’s name:……………………………………………………………………A/C No:……………………………………
Company/ Address………………………………………………………… Date:…………./………………./…………
______________________________________________________________________________________________
Product Code
Description
Quantity
Unit price
Total Price
Merchandise Total
VAT 7%
Grand Total

9. An ordinary order letter can have 2 or 3 paragraph containing these parts
OPENING: refer to letter/ catalog/ brochure/ telephone conversation/ advertising/….
Thank you for your letter of……date…….which you enclosed a brochure
With reference to our telephone conversation yesterday, I am writing to confirm our order for………………………………

10. With reference to your advertising in “the Nation”……………………………….
Thank you for your latest/ summer catalogue
PURPOSE: place the order ( include amount number, color, size, code or other descriptions)
We have look at your catalog and are pleased to order………………………………..
We would like to place the following order:……………
We have studied the brochure/specimens carefully and would like to order:……………………..

11. CONDITIONS:
1. state the delivery conditions and/ or methods
We would like to order within one week/ ten days/………………………………………..
Please deliver the goods within…………..days since we need them urgently
Please deliver the items immediately, We need them for……………………………………….
Please deliver the items by ETS/ air cargo/ postal service/ train/………………………………………

12. 2. describe payment method
We will pay for the goods by Visa credit card/ company cheque/ bank transfer/electronic card (e-card)
We will pay by C.O.D. (cash on delivery) as usual
We will pay for the goods by………………on receipt of the document / invoice.
Please charge the order to the Purchase Manager
I/We have enclosed the cheque made payable to you in the amount of……………………..

13. Practice
Practice:

14. Answer questions from the letter
What did the Electronic Media to Ken?
………………………………………………………………………….2. How many items are orders?
………………………………………………………………………….
What is the payment method of the order?
………………………………………………………………………….4. How much is the VAT?
……………………………………………………………………
When does Ken need the order?