1. TeleHear Past, Present, & Future Opportunities
TeleHear is a program where we have a team of providers and audiologist who consult online with an remote office to review treatment recommendations and follow up care.
What is Telemedicine? Remote clinical care provided through telecommunications
Any of you ever had an X-Ray?.....radiologist somewhere else.
Any of you ever talked to your doctor over the phone? States define this as Telemedicine.
Any of you ever had a video consult with a doctor over the internet? I have. Compare cost…high ded GUESS $1460 New years eve at doc. Teladoc $30. 5 min wait
Telemedicine is expected to grow 30-50% a year over the next five years. I am hear today to present how the hearing profession can keep pace with this trend.
Kent Collins, Au.D.
Director of TeleHear
Starkey Hearing Technologies

3. TeleHertz

4. 15,000 + Consults Annually
40 states
300 + Offices Consult
100 + Audiologist Consult

5. Synchronous “Real-Time”
Live consult
Asynchronous “Store and Forward”
Audiogram and otoscopy sent
to TeleHear ahead of time

6. An example of a Synchronous “real-time” telemedicine consult is?
Patient at a remote site on a live video feed to a doctor at a hospital.
A technician taking an x-ray for analysis completed later by a physician.
Reviewing an audiogram done by another provider at a remote site.
None of the above.
Answer: A

7. What is a common phrase to describe Asynchronous consults?
“live”
“store and forward”
“real-time”
All of the above
Answer: B

8. Licenses
Local provider licensed
TeleHear provider is licensed in the state they are physically located AND also licensed in the state the patient is located.

9. When consulting, a provider should hold licenses?
Only in the state the patient is in.
Only in the state the provider is in.
In both states where the provider and patient are located.
Doesn’t matter. They don’t need licenses.
Answer: C

10. #1 asked question:
Do we wear pants?

13. Service Visit Consults Return Prevents Medical / Audiology Consults
Hearing Consults
Service Visit Consults
Return Prevents
Medical / Audiology
Consults
Trouble-shooting
Insurance Consults
3rd Party Buying Groups
SoundChoice Financing
Coaching
Patient Questions
-Internet
-Call Center
Outsourced

14. Current Uses:
Live translation
Live interpretation

15. Current Uses: Remote programming

16. Current Uses:

17. Current Uses: Insurance companies
Talk about having how good it is to have insurance companies have audiology only contracts
TeleAudiology is a way to service all areas of the country

18. Current Uses:

19. Future Uses:

20. Mentoring New Employees

21. 3rd Party Referrals Use TeleAudiology for follow up visits
Focus clinic time on revenue producing appointments

22. Patient Follow-up visits
What is a future potential advantage to using TeleAudiology on a follow up visit?
a) Patient doesn’t have to drive to your office for a simple programming adjustment.
b) If a patient is having problems inserting batteries, you can show them over the video.
c) You can set up aural rehabilitation programs through a video consultation.
d) All the above.
Answer: D

23. Tinnitus

24. Health Monitoring

25. Post Mission Training

26. Tracking Success

27. Moving Satisfied Patients to Promoters
Net Promotor Scores (NPS): A measure of customer loyalty….How likely is it that the patient will recommend your product/office to a friend.
Detractors: 69% or lower are patients who actually tell others not to go to your practice.
Passives: 70% - 89% are satisfied patients who are happy with their aids and service but will not promote your business.
Promoters: 90% or higher are extremely satisfied patients who will actively encourage patients to go to your office.

30. We need to position ourselves for the future
Embrace change. Own this as a profession. Don’t be scared or threatened. Ex. BPPV, we never owned it and now ENT’s, technicians, physical therapist, chiropractors, etc are doing it. We never embraced this as a profession and we lost ownership.
OTC devices could have owned the market
Need to embrace the technology and position ourselves to be the experts in the future of ear healthcare.