1. PAN Online Process by UTIITSL - a walkthrough

2. Access Login
To avail the PAN Online services, the Agent can login through their existing panel login user id and password.
On successful login, agent gets redirected to the PAN services portal offered by UTIITSL.

3. You can view this page and you need to click on pan services
Clicking on the PAN card link opens up the PAN Online services for the user on the UTIITSL portal with all information and menu options

4. Select New PAN Application option
user selects the New PAN Application option under PAN services menu-pad

5. Select the below drop down option as Individual
Clicking on New PAN Application opens up the PAN Form page for online data entry

6. Enter the details of the applicant as per his given documents
(details given here will be considered as final for pan generation)
user should verify the physical documents available with the applicant and fill up the online application form.

7. Enter the below highlighted details carefully
Select the list of documents submitted to you from the given drop down
user should fill in all details online on the form page as per instructions provided

8. Click submit option after completing all the details said above
& after that you will get validated successfully popup displayed
Once the complete information is filled in online, clicking on ‘submit’ leads to Application Validation process by the system

9. Click on save to save the form for later uploading

10. After Printing The Pan Form You Have To Stick 2 Photo Of Customer On It & Take Cross Signature On Both Photo Copies

11. Read the instructions carefully for the size required for uploading saved file, photo & signature & select your applicant details
Pan Card Forms Scan Copy Of Every Page With Photo On It & Adhar Card Copy
(If Adhar Card Not Available Then Id Proof, Address Proof & Birth Certificate Required

12. You have to upload the saved form file with scan copy of photos affixed and signatures present and uploads the scanned image in below options & click upload
If you wish you upload the documents later then the scanned image files upload facility is available under PAN services through the Upload Documents option

13. Check List - Upload Documents instructions
user save the application form
user scans photo of the applicant
Photo Scanning 300 dpi, Color, 213 X 213 pixel (Size less than 30 kb) in JPEG format.
user takes a signature on a separate white sheet and scans it.
Signature scanning 600 dpi –black and white (less than 60 kb) in JPEG format.
In all, 3 scanned image files viz. Application form with Photo, Signature need to be uploaded

14. System will show the auto error as below if the file size uploaded is not correct as per the specifications given

15. On successful transaction normally, the system generates an Acknowledgement Receipt that the user hands over to the applicant

16. If any error reported in normal run or last attempt failed, the user has an option of re-attempting payment on for specific application and normal payment process follows with generation of Acknowledgement Receipt

17. PAN Processing and Dispatch
Once the full lifecycle of application is completed by the users, the central or HO team creates lots for making consolidated payments to UTIITSL by selecting only the applications cleared across all VLEs with successful payment
PAN Application processing at UTIITSL
Once the Payment is received, verified as realized at UTIITSL end, the applications attached to this payment lot will move into the processing zone with verification of scanned forms uploaded by VLE
Only the clear applications will move for PAN allotment and objection marked cases will be intimated back to level for objection clearance and further processing at their end.
Once the PAN allotted, the PAN Cards will be dispatched directly to the applicants at their communication address as provided in the application form, through Speed Post/ Courier.

18. Objection clearance at user end - The objection cases will get displayed under PAN Objection menu for clearance and further processing

19. clears the objection by making necessary edit modifications in the PAN application, after consulting the corresponding applicant

20. Once the application edited/ modified, user uploads documents in right form as in the normal process cycle – printout, photo affix with signature, scanning, upload.

21. PAN Tracking Query
has an option to check the PAN card status using Application number / Coupon number using “Track your PAN Card” option available under PAN Services.

22. can track the status by giving the Application number / Coupon number

23. Application status is displayed giving the last updated stage at any time

24. user may log out at any point of time once the activities are over

25. Thank You