1. Doing More With Less Texas Medical Center
Diane Barber,
Nicole Chinea, CAPP,
Brian Favela

2. The World’s Largest Medical Center-TMC
1,345 Acres
18 Miles of Public & Private Streets
7,000 Patient Beds
25,000 Delivered Babies
110,000 Employees
7.2 Million Visits Per Year

3. TMC’s Strategic Vision.
The Texas Medical Center will become the world’s leader in human health and life science
Vision for the Five Collaborative Institutes
Genomics
Regenerative Medicine
Clinical Research
Health Policy
Innovation

4. Parking Management Area (PMA)
Special designated area by the city not requiring member institutions to meet general requirements of the city’s off-street parking ordinance.
In place of requirement designated parking ratio must be met as a whole.
57 total member institutions, including:

5. TMC’s Parking Operation
29,000 spaces Garages and 20 Surface Lots
15 visitor parking facilities – proximal garages and economy locations
268 Lanes of PARCS Equipment
200,000 visitor transactions per month
36,000 Parking Contracts
60,000 Shuttle Service Hours
Support Services:
24/7 Operations Center
Onsite Technical Services Team
TMC Police & Security
Facility Operations
Smithland's Remote Lot

6. Contract Parking The Facts: 36,000 parking contracts
2,400 requests processed monthly (new contracts, changes and terminations)
1,650 calls received per month
Parking Access and Inventory Management
Liaison for Member Institutions

7. Contract Parking THEN NOW Contract Parking Manual Processes
Contract Parking Administration (CPA) App
Direct Parker Payments by Phone and Mail
Recurring Payments a requirement
Filing and Storage of hard copy contracts
Paper elimination and electronic storage
Daily Proration
Bi-Monthly
Specialized Invoicing
Institution and Direct

8. Contract Parking GOING FORWARD… Online Account Management
Paperless Process for Direct Parkers
Citation Management
Automated Invoicing
Wait Lists

9. Operations Center The Facts:
Communication hub for the Texas Medical Center
Customer Service
27,750 calls per month
Remote access to devices
Monitor system alarms

10. Operations Center THEN NOW
Field representatives stationed in visitor facilities 24/7
Remote access to devices
3 Separate Call Centers for Parking, Security Dispatch and Facilities Dispatch
Merged into a “One Stop Shop”
Lengthy Operations Processes
Streamlined Operational Processes
In-House Quality Monitoring
3rd Party Quality Management Services

11. Operations Center GOING FORWARD… PARCS Software Upgrade New ERP
Customized Fields for Improved Documentation Processes
Elimination of Redundant Applications
Expanded functionality in exit lanes
Alarm Management
Faster response times
New ERP
Real Time Activity Dashboard
Single Source Platform
Enhanced Reporting

12. Technical Services The Facts:
PARCS Installation, preventive maintenance and repairs.
Emergency phones (Code Blue) preventive maintenance and repairs.
Cameras -Installation, preventive maintenance and repairs.
Access controls -Installation and repairs i.e. mag locks, card readers strikes.
Fire & life safety- Fire panels, sprinkler systems and Fire extinguishers.

13. Technical Services THEN NOW Paper Tickets
Reusable Chip Technology, credit card on entry
Quarterly PM’s
Monthly PM’s
Dedicated FTE’s to replenish each lane on a daily basis.
Low Chip and Receipt Paper Notifications
POF Limited Auditing Trail
POF Robust Auditing Features & Safety Mechanisms.

14. Technical Services GOING FORWARD… Equipment Inventory Management
Barcode Scanners
VOIP

15. Transportation The Facts: Vendor vs Partner 9 Different Shuttle Routes
27 Shuttles Running at Peak
Total Annual Service Hours-60,000
Charter Services
Live GPS Tracker

16. Transportation Then Now Operator Partnership 2 Routes 9 Routes
14 Peak Shuttles
27 Peak Shuttles
28,000 Annual Service Hours
60,000 Annual Service Hours
4,000 Daily Riders
7,000 Daily Riders

17. Transportation GOING FORWARD…. New Fleet Propane Powered Shuttles
Automated Passenger Counting
Enhanced Arrival Time Reporting

18. Doing More With Less ERP Implementation Business Indicator Tools
Dedicated Parking Management Software

19. Thank You!
Questions?