1. Co-Designing a new model for Financial Counselling in Metropolitan Perth The Metropolitan Financial Counselling Partnership
WACOSS Conference
May 2016

2. Outline
How we got here
What we did
Key learnings

3. The impetus for change – Quite possibly the worst decision made by Government this term !!!
Vulnerabilities
Profile
Data
Government advice and decision
The beginning of a new model

7. The Financial Counselling Network
Department of Local Government and Communities
Regional model
Less than half the funding

8. The Financial Counselling Network
Why a partnership?
Establishing the partnership
Build integration
Leverage wider service network
Many organisations deliver quality services
Value add
Design a system
Metro wide model (system)
Local relationships
Values alignment
Change, renew and reform

9. The Financial Counselling Network
Partnership aims
Better experience for clients
Security and growth of funding
A shared approach
Continuity around governance, etc
A strong spread of services
Improved data and reporting
Value add - referral

10. The Financial Counselling Network
Service Approach

11. The Financial Counselling Network
Building the partnership
Partnership Group
Significant effort from all partners
Co-design
Partnership Principles

12. The Financial Counselling Network
Service Delivery Framework
Triage – point of initial contact to financial counselling service
Intake – structured process where case is opened and more detailed information is sought. Appointments are made.
Assessment – Analysis of information and working with client to identify key issues and priorities
Casework – identifying the priorities and actions to be pursued and who will do them. This is where referrals to other services will often occur
Case closure – cases regularly reviewed and closed when no further work is required, or if no contact has occurred.

13. The Financial Counselling Network
Data Report
Co-design process
Focus on demonstrating work effort
Building a case for increased funding
Strengthened counting and reporting

14. What have we learnt ?
Time
Resources

15. Metropolitan Financial Counselling Partnership
Department of Local Government and Communities
With support from DoH, DoRGL, WaterCorp
UnitingCare West
Perth Inner
Perth North East
Perth North West
UnitingCare West
Blue Sky Community Group
Midlas
Anglicare WA
The Spiers Centre
City of Wanneroo
Perth South East
Perth South West
Gosnells Community Legal Centre
Southcare
Mission Australia
City of Cockburn
State Agreements
Joint Services Agreement
Memorandum of Understanding
Financial Counselling Services Agreements
Contractors
Subcontractors

16. What have we learnt ? Time Resources Organisation
Potential for systemic reform
Relationships matter

18. Thankyou & Questions