1. Presented by Andrew O’Grady, LCSW-R

2. Fact and Fiction about Stress and Time Management
All stress is bad FALSE
Good stress: such as excitement, thrills, safety etc.
Recognizing bad stress: such as burn-out, headaches, being overwhelmed
Planning my time takes more time YES UP FRONT BUT FALSE in the long term
Research shows the opposite
A time management problem means that there is not enough time to get done what needs to get done FALSE
A time management problem is not using your time to your advantage
Mike Tyson

3. Fact and Fiction about Stress and Time Management
Being busy does not always mean that time is being used most advantageously TRUE
Work smart, not hard
Feeling busy must mean I have a time management problem FALSE
Not if you’re getting done what you need to get done
I feel okay, so I must not be stressed FALSE
Look for physical warning signs such as headaches, backaches, twitches

4. This is why our clients miss appointments. But what about YOU???

5. Always Running?

6. Missing Key appointments?

7. Are you disorganized??? Or

8. Are Organized?

9. What A Supervisor thinks when you are not organized You Don’t Care You are Forgetful Bad Communicator

10. Remember this slide. Well what do you think supervisors think when you miss appointments? Supervision appointments? Client appointments?

11. Your Job has gotten more difficult!
This is a FACT!!!
It makes sense that you may struggle.
Administration Angst

12. Increased Census Equals
Increased Everything
Crisis situations
Needs
Phone calls
Documentation

13. Increased Census Equals
Increased need for Organization!!!!!!

14. Where is it all coming from?
PRESSURE
That trickles down…
TO YOU!!!!!!!!!!

15. Where is it all coming from?
DOH, OMH, OASAS designing and pressures Managed Care Companies and Health Homes  Managed Care companies Pressure Health Homes  Health Homes Pressure Care Management Providers  Care Management Providers pressure the Care Managers

16. Let’s Wake Up Though The State and HH and MCO’s have been patient.
Care Managers need to be Organized
Your work is being monitored by people other than your supervisors (Electronic communication means real time data)
What are they looking for?

17. Quality Review First Outreach Attempt within 5 Days
Assessment completed in 30 days
Fact GP and Functional assessment done at time of the assessment
Consent Form completed
Care Plan completed within 30 days of Assessment
HH look for measures that show that you are providing active care management
HCBS Assessments
Extended care plans
Roster changes if medicaid status changes
EASY TO ASSURE ACCURACY
Make Notes of Everything YOU Do!!!!!!!!!!
Make NOTES

18. Quality Review Now the MCO are generating reports.
Talk about Big Brother
They know in real time when a person goes to ER
They know in real time when a D/C for an inpatient stay will happen.
They know in real time if a prescription was filled.
This will help us all do our jobs better
However
Make Notes of Everything YOU Do!!!!!!!!!!
Make NOTES

19. Organization is Key For those who feel they need help in this area…
ASK YOURSELF
Is your desk a mess?
Do you have an accurate list of clients?
Does the list include?
Medicaid recertification date?
PCP Name
Clinician name

20. Negative Outcomes Late for appointments Not returning phone calls
Frustration
Personal Toll
No Sleep
Short with family
Working from home to catch up

21. Verbalizing how many clients you have to other clients
Late for appointments
Not keeping appointments
Forgetting key paperwork
Short with co-workers and clients

22. I submit to you that you cannot be as empathic as you should if you are unorganized because Being unorganized = stress. Our keynote speaker this morning highlighted that perfectly.

24. Identifying Techniques That Work For You
Getting organized: take one hour (or day) to clean out your desk or briefcase etc.
Take 5 minutes at the end of each day, clean your desk before leaving for the day
Order office supplies: binders, briefcase, writing materials, special pens, carrying case with latch on top to hold papers etc.
Set your watch 5 minutes ahead

25. Identifying Techniques That Work For You
Setting an alarm that goes off 15 (or whatever time you need) prior to an appointment
Use a head set if your work place is too noisy
Learning the difference between knowing that you need to do something right now or knowing that it can wait.
Identify your prime time (morning/afternoon) and do your hardest task at that time
Don’t leave the end of your day a disorganized mess

26. Identifying Techniques That Work For You
Ask for help when you need it
Have a place for everything and put everything in it’s place (Garage)
Use rewards for yourself after completing a task or at the end of the day
Figure out where you are wasting time
Make a “to do” list at the beginning of every day, review it throughout the day and check off or cross out each thing as you go along-you’ll begin to feel like you are accomplishing things.

27. Organization and Time Management
It will make you shine!!
You will be:
More empathic
More patient
Happier
More detailed
You will be a better Care Manager
A better Team player
A better Supervisor
A better family member and a happier person

28. TIME………. You can’t buy it You can’t hold on to it
It will sometimes go too slowly
Sometimes, too quickly
But you can’t stop it…..
So always use it to your advantage before it slips by you