1. U.S. Bank Veteran Recruitment Program
Christopher Hill
U.S. Bank Recruiting Director
RTWBC: Veteran Hiring
March 15, 2017

2. Proud to Serve
U.S. Bank is an award-winning, nationally recognized corporate supporter of veterans and military families
Established in 2008, Proud to Serve is an employee-led business resource group of veterans, military family members and supporters that has a far-reaching impact.
Proud to Serve focuses on hiring and supporting veterans and members of military families throughout their U.S. Bank careers.
Approximately 2,000 veterans work at U.S. Bank, including members of the National Guard and Reserve.
U.S Bank has develop a nationally recognized Veteran program. There are two distinct components to our Veteran program. Bankers in Boots and Proud to Serve. One doesn’t succeed without the other.
More than 550 veterans joined U.S. Bank in 2016.

3. Bankers in Boots

4. 2016 Veteran Hiring
Approximately 2,000 Employee Veterans Work at U.S. Bank
US Bank Commitment to Veteran Hiring
U.S. Bank is committed to hiring veterans. Through our Proud to Serve business resource group, we recognize the sacrifices that veterans and their families make to defend our freedom. We also know that veterans are a highly trained talent pool that has the skills and leadership potential our business demands.
Bankers in Boots
“Bankers in Boots” is the veteran-hiring component of Proud to Serve. Our goal is to increase the number of veterans who work at U.S. Bank, and our success lies with hiring managers.
627 Veteran Hires
63 Key Veteran Promotions

5. Veteran Development Program
U.S. Bank Military Leader Development
During the MLDP, you’ll learn how to:
Plan and execute programs to deliver business results. This includes: setting goals and leveraging best practice sales and business development techniques; building partnerships with bank lines of business; and participating in product and sales training.
Adhere to the highest ethical standards. This includes: complying with laws and regulations; following policies and procedures; complying with U.S. Bank’s Code of Ethics; and prudently managing risk.
After the MLDP, you’ll be able to:
Be a leader at your branch, within U.S. Bank and in your community.
Plan, expand the branch customer base and increase profitability.
Explain U.S. Bank’s products and services, our industry position and relevant market information.
Identify customers’ financial needs, recommend appropriate products and services and deliver an excellent customer experience.
This is a nine month training program that prepares individuals for a branch leadership role. They learn all aspects of branch banking by working within those roles: Teller, Banker, and Customer Service Manager.
Our traditional program (non-veteran) is a 24 month program as we know and understand that it takes that additional time to develop leadership which our veterans already bring to U.S. Bank.

6. Proud to Serve

7. Leadership commitment and support
U.S. Bank’s executive leadership is committed to hiring and supporting veterans
Executive sponsor support and engagement:
Richard Davis, chairman and chief executive officer
Andrew Cecere, president and chief operating officer
Michael Ott, president, The Private Client Reserve
Our business line leaders and hiring managers purposefully choose to interview and hire veterans
Our recruiting team collaborates with hiring managers to source qualified veterans for consideration

8. Proud to Serve and Bankers in Boots
At U.S. Bank, we appreciate the challenges Veterans face as they transition to a civilian career or juggle civilian and military commitments. Here's how we support and honor our employee veterans:
Human Resources Policies and Procedures
Training and Development
Veteran Engagement
Human Resources Policies and Procedures
Our policies and procedures regarding leave, benefits and pay differential for National Guard members and reservists is one of the most inclusive in our industry.
Our military leave policy exceeds state and federal standards.
We give special consideration to employee requests for internal transfers made necessary by military reassignments.
We offer eligible employees up to two weeks of paid leave in connection with a family member's military deployment.
Our Proud to Serve Steering Committee, which includes senior-level employee veterans, leads our Proud to Service program across all of U.S. Bank's lines of business.
We have two full-time positions that support the Proud to Serve program: a program manager and a military-focused recruiter.
Training and Development
Our managers understand the obligations of military employees and the challenges that they and their families face.
Managers receive formal instruction on policies and procedures that pertain to military employees.
MentorConnect, our mentoring program, connects veterans with other employees as advisors or learners.
We use Employer Support of The Guard & Reserve (ESGR) materials for training.
We launched a pilot Leadership Development Program for veterans in two markets, which focuses on recruiting transitioning officers into branch management.
Veteran Engagement
Veterans can self-identify to receive updates about the activities and resources available through our Proud to Serve program.
Our Proud to Service intranet site features news about our veteran-focused programs and activities and highlights helpful internal and external resources.
Our Proud to Serve social networking forum connects veterans and other interested employees and facilitates rich discussions and information exchanges.
We offer free Proud to Serve lapel pins, thank-you cards and wristbands to employee veterans.
Projects such as our Memorial Day Wall of Remembrances and Veterans Day photo mosaic give employees an opportunity to publicly honor veterans.
Each Veterans Day, our chief executive officer leads a conference call to honor employee veterans.
Senior managers personally make phone calls to the families of deployed military employees to offer encouragement.

9. Engaging veterans and military families
New employee veterans:
Deployed employees:
Proud to Serve lapel pin
Personal welcome from other employee veterans
Recognition certificate
Special business cards
Checklist to help new employees connect with U.S. Bank programs, resources and policies of interest to veterans
Veterans Day letter from CEO
iPads to help employees stay connected with their families
Proud to Serve commemorative challenge coin
Personal contact from senior leaders

10. Supporting veterans and military families
Our policies and procedures regarding leave, benefits and pay differential for National Guard and Reserve members are among the most inclusive in our industry
Our military leave policy exceeds state and federal standards
We give special consideration to employee requests for internal transfers made necessary by military reassignments of spouses
We offer up to two weeks of paid leave in connection with a family member’s military deployment
We offer up to 10 paid days off to newly hired veterans during their first year to attend to service-related medical issues or participate in reintegration activities

11. Reaching out: customers and community
Partnerships with many military service organizations, including the USO, Military Warriors Support Foundation, Defenders of Freedom, Armed Services YMCA, Operation Homefront and Freedom Alliance Program enabling customers to donate credit card rewards to military service organizations Free Military Financial Education program helps military families achieve their financial goals Dedicated Military Service Center assists with establishing Servicemember’s Civil Relief Act (SCRA) benefits Donations of bank-owned homes to nonprofit military service organizations, which in turn donate them to wounded veterans (13 homes donated between April 2013 and February 2017) Special products and services for military customers Key alliances include Yellow Ribbon/Minnesota, ESGR, Joining Forces/White House Initiative and The Military Spouse Employment Partnership

12. Raising awareness company-wide
Company-wide events and activities, including:
Conference call each Veterans Day, featuring U.S. Bank senior leaders and military guest speakers
Annual Veterans Day photo mosaic poster, created from photos submitted by employees
Annual Memorial Day Wall of Remembrances, featuring thoughts and photos posted by employees
Professional development events and volunteer opportunities aiding veterans and military families in the communities where we live and work
Proud to Serve website and social networking forums
Local BRG chapters of Proud to Serve in Cincinnati, Oregon/Southwest Washington, Southeast Wisconsin and the Twin Cities
Our BRGs support U.S. Bank through four distinct pillars:
BRGs focus on the following pillars and create multi-year plans to engage in all four areas.
Recruitment/Retention: Partner with recruitment to enhance U.S. Bank’s recruiting strategies and improve our ability to attract and retain diverse candidates.
Professional Development: Provide programming and communication that facilitates networking, raises awareness, educates, develops skills and creates leadership development opportunities.
Culture and Community: Provide cultural awareness opportunities and build relationships with diverse organizations in the communities where we live and work.
Business Input: Partner with business lines and corporate support groups to drive business results for internal and external customers.

13. Honors and awards
Secretary of Defense Employer Support Freedom Award ESGR, 2013 Best for Vets: Employers Military Times, Military-Friendly Employers List G.I. Jobs, Pro Patria Award ESGR Minnesota Committee, 2013 Yellow Ribbon Company State of Minnesota, 2012 ERG & Council Honors Award Association of ERGs & Councils, Patriot Awards for many U.S. Bank managers ESGR