1. READ ME FIRST - THEN DELETE THIS SLIDE
This presentation has been developed to support partners (participating in the Xerox Partner Print Services programme) with customer engagements. Throughout this presentation, the partner will need to review the content to modify as appropriate for its respective MPS offering. Print Services Land and this template have been developed only for demonstration as a surrogate for the XPPS partner’s actual logo and design. Please modify according to your business branding.
Each slide is supported by speaker’s notes where appropriate. You may wish to familiarise yourself with these notes before presenting. To view, select “notes page” within the “view” menu of this PowerPoint presentation.
MPSPA-04EA

2. Presenter Notes - delete after reading
The presentation is customisable - select the set of slides that are appropriate for your client discussion.
View in Presentation Mode as we have included slides with “click throughs” to additional slides
We have provided:
Customisable agenda
Customisable meeting objectives
Customisable client challenges - we provided initial suggestions
How we meet the challenges slides with “click throughs” & use the slides that correspond to your client’s challenges
Client’s current needs/future needs discussion: opportunity to discuss managing your client’s current multivendor environment and migrate to optimisation over time (delete if not applicable)
Global Service Delivery - provided an option with global messaging or slide that is more local/regional - (delete the one that you do not need)
All of the Industry Recognition slides are included starting with a “Number1 leader slide” with “click throughs” to the industry analysts slides - including a quote slide for each analyst firm. Select the ones that are appropriate to your client discussion.
A slide to aid a discussion on multivendor support (delete if not applicable)
Customisable Next Steps slide - we provided a few initial suggestions
The opportunity to discuss Solutions Messaging - to further the discussion on extending the value of the Xerox® MPS solution such as mobile (delete if not applicable)

3. Control Costs and Increase Your Office Productivity
Hello and thank you for your time today. We are excited to share with you information on Xerox® Managed Print Services and how we can help you save time and money while reducing your carbon footprint and helping you meet your regulatory and compliance requirements.
We’d like to share with you the challenges we’ve heard from our clients in managing print in the office and beyond as well as provide a view from leading Industry Analyst firms on the benefits of Managed Print Services.
How do we address that? We will share Xerox ® Partner Print Services capabilities designed to deliver you significant value and measurable results to meet your business needs along with some real customer stories on the successes they’ve achieved (insert partner client stories).
We’ll talk briefly about the proven tools, processes and service delivery capabilities that help you ensure success in your managed print service initiatives along with industry recognition Xerox has achieved from all four of the leading industry analysts
And finally, what should you look for in a selecting a Managed Print Services Provider? We’ll share some key attributes for your consideration in selecting an MPS partner.
So let’s get started.

4. Agenda Your Objectives A View From Our Clients and Industry Analysts
Challenges In Your Office
Services We Provide
Our Proven Approach
Service Delivery Excellence
Client Examples and Industry Recognition
Next Steps - Building Your Print Services Business Case
Optional: Extending the Value of Services with Solutions
Go through the agenda
Client’s objectives - what are their objectives/ key drivers this coming year?
What are your high-level business drivers? What are some of the most common challenges in the office and your client’s industry?
How does Xerox/Partner deliver value for your office?
What approach does Xerox/Partner use?
What are some examples of client success and third-party recognition?
What should you look for in a supplier?
Finally, what are next steps to move things forward?
Next, we will discuss your objectives and goals. Based on this agenda, what would you like to learn more about today?

5. Your Business Objectives
< Add customer objectives here or remove slide for whiteboard session>
What are your client’s objectives?
Do they have any specific cost-cutting objectives?
What are their objectives around IT and document management?
Do you have any initiatives regarding environment and sustainability?
What are your objectives around document and data security?
Do you have any specific measures for employee productivity?
Do you have any objectives around reducing the number of your suppliers?

6. What Our Clients Are Saying…
12/27/2017
What Our Clients Are Saying…
Reduce Our Print Costs
“I need lower and consistent print costs using less administrative resources.”
Manage Our Current
Printer Fleet
“Help me manage my current printers without capital investments while reducing my IT workload.”
Right Size Our Printer Fleet
“Recommend an optimal print environment that includes consolidating the number and type of print devices.”
Reduce Our
Carbon Footprint
“Support our sustainability initiatives by reducing waste and power consumption .”
Help Us Meet Our Security
Requirements
“Support our print security policies helping us control access to intellectual property.”
Improve Our Productivity
““Improve my printer fleet performance to help employees stay focused on their business goals.”
Our clients are saying they need help in a variety of areas ranging from reducing costs, managing and servicing their printers, helping them meet their security needs through improving employee productivity while supporting a virtual workforce.
Improve Our Workflows
“We need business process solutions that integrate IT, document and business operations.”
Support Our Mobile and Virtual Workers
“We need print solutions that support our mobile and virtual workers.”

7. What The Industry Is Saying…
“Most companies spend about 6% of annual revenues on print and output activities.” - InfoTrends
Companies can save an average of 28% in annual costs by deploying a rigorous MPS Programme - IDC
Supporting our client needs, the industry analysts from around the world have reported that MPS solves these client challenges.
Note to presenter: Select one or two of the quotes to highlight/reinforce your clients objectives.

8. Challenges In Your Office
Cost Management
and Control
Productivity
and Availability
In presentation mode, click each icon to take you to the detail on each challenge. Review the challenges that resonate with your client.
Environmental
Sustainability
Security
and Compliance

9. Xerox® Partner Print Services - Unmatched Value
Simplified
Multivendor Device Management
Asset Optimisation
Automated
Multivendor Supplies/
Consumables
Proactive
Multivendor Break-Fix
Services/Monitoring
A Single
Point of Contact
Actionable Reporting
Consolidated
Invoices/
Billing
Change Management
We provide a range of services, from managing devices and supplies, to break-fix, to consolidated invoices and billing statements. Each of these impacts areas of challenges in your business. For example, our device management services help you control costs, improve environmental impacts and increase your device security. Now, we’ll dive into how Xerox/Partner can help with your business challenges.
Managing Devices: Simplified and Proactive management of your multivendor fleet providing an audit trail and a secure office infrastructure
Supplies/Consumables: Proactive monitoring and auto replenishment of your supplies, having them available when you need them without stockpiling
Break-Fix/Proactive Monitoring: Proactive multivendor break-fix with a single point of contact, service desk support and 24/7 access to web portal
Single Point of Contact: Centralised support with a single point of contact for your multivendor office fleet
Reporting: Actionable reporting on device status, performance, service and spend
Invoicing/Billing: Simplified and consolidated billing and single monthly invoice, decreasing the payment administration and enabling the tracking of actual spend
All of this is enabled with a Change Management process
Optional: What do we mean about Change Management? Let me explain. Optimising an office print infrastructure can be a major project. Drawing on our organisational expertise, we provide end-user support, training and ongoing communications throughout implementation. Our managed print solutions provide the path to minimise the disruption to your day-to-day business and enable end-user adoption.
Optional: We can extend the value of your managed print services by transforming your business processes and workflow.
These solutions offer a suite of features that can add even more value to your managed print solution by reducing costs, increasing productivity and enhancing security, sustainability and ultimately ramping your ROI even higher.
Solutions
Mobile Print
Document Scanning and Faxing
Cost Control, Security and Authentication
Document Management

10. How We Meet Your Challenges
Cost Management and Control
Productivity and Availability
More
More
In presentation mode, click each icon to take you to the detail on how we meet your challenges. Review with your client.
Environmental Sustainability
Security and Compliance
More
More

11. A Proven Approach Assess Design Implement Manage 11
Professional fact-based audit of current multivendor print infrastructure
An accurate Total Cost of Ownership (TCO)
Design
Design a print infrastructure based on your needs:
- Manage existing multivendor fleet
- Recommend an optimal print environment
Implement
Implement the agreed-to design
Support your staff through the transition process, enabling user adoption and results
Manage
Proactive multivendor incident management and supplies replenishment
Reporting to monitor results
And here’s how we do it…..
We begin by working with a team you designate. Working together we….
Assess We measure, quantify and cost your current multivendor office print infrastructure, processes and supply chain to determine a TCO as a baseline for improvement.
Design
Identify opportunities to improve performance, streamline operations and reduce costs. We can start with the management of your current multivendor fleet and migrate to optimising your fleet by reducing the number and types of devices. We consult with your staff to implement a print policy and identify opportunities to improve performance, streamline operations and reduce costs. We then apply the print policy to design a print infrastructure to deliver the identified benefits.
Implement Drawing on our long history of expertise, we help your staff and enable user adoption. We will support you through the implementation process to help your staff quickly adapt to any changes.
Manage We continue to manage your multivendor environment covering all aspects of the service level agreement including consumables, service desk, consolidated invoicing and standardized reporting to track and monitor results. Our proactive management enables us to replace supplies before they are critical and monitor support incidents.
Our management includes scheduling regular meetings to review with you your reports that show our performance vs. SLAs, print trends, under/over utilised devices, volumes, spend and more. The reviews are a forum for you to make informed decisions on further improvements as well as assessing operations. 11

12. Supporting Your Current and Future Objectives
We take a flexible and comprehensive approach to delivering results year after year
Multivendor Printer Management
Manage your current multivendor printer fleet
Optimisation and Continuous Improvement
Recommend an optimal print environment
Evaluate work practices to improve workflows
Mobile Print
Change Management
Asset
Optimisation
Document Scanning and Faxing
Cost Control, Security and Authentication
Document Management
Single Point of Contact
Proactive Multivendor Service and Support
Automated Meter Reads
Reporting
Consolidated Invoices/ Billing
We take a flexible and comprehensive approach to deliver measured and sustainable results year after year, supporting your current and future office printer fleet business objectives. Organisations can start with the management of their current multivendor office printer fleet or they may choose to immediately optimise their print infrastructure to accelerate all the benefits of a managed print service. You can choose the approach that best matches the needs of your organisation.
As we had mentioned, we can manage and support your existing office printing environment, including service desk, break-fix, service level agreement and supplies replenishment. The immediate benefits for you are:
A single point of contact
No capital investment
Immediate cost savings on supplies and service (break-fix)
Fewer invoices to process
A clear view of your current costs, making it easier to manage and control expenditures
Improved staff productivity
Your IT staff will receive fewer print related calls
Users will experience greater device uptime, resulting from proactive supplies and service monitoring
When you are ready, we can design and implement an optimised print environment.
Cost Management and Control
Productivity and Availability
Security and Compliance
Environmental Sustainability

13. Global Customer Service and Delivery Excellence
Over 12,000 service professionals operating within industry-aligned service delivery standards across countries
Resources
Technology architecture and system integration services
Continuous, integrated solution and portfolio innovation
Technology
Common platform and service architecture
Assessment, certification and security services
Processes
Over 50 multilingual global delivery centers worldwide
24/7 global infrastructure support and hosting services
Note to Presenter: Use this version of service delivery for global clients.
It all begins with Service Delivery Excellence with Proven Tools and Processes.
Global Service Delivery is the essence of our business. Xerox offers best-in-class processes to manage your total print environment. Our team of experts follow practices and processes designed for operational excellence. Our delivery centres support you across the globe, staffed by highly-trained, multilingual professionals dedicated to delivering world-class managed print services.
The strength of our Global Service Delivery is:
Infrastructure and scale
Client support
Technology management and security
Governance
Sustainability
Our Global Service Delivery provides integrated transition/implementation design and planning to ensure client-focused results.
Consolidated reports make it easy for you to track your print environment and manage your costs.
We deliver excellence in every corner of the world – locally, regionally and globally. 13

14. Customer Service and Delivery Excellence
Over 12,000 service professionals operating within industry-aligned service delivery standards
Resources
Experts in technology architecture and system integration
Technology
Common platform and service architecture
Assessment, certification and security services
Processes
Benchmark processes to manage your print environment
End-user support, training and on-going communications
Local, regional and global expertise and delivery capabilities
Note to Presenter: use this version of the service delivery for clients with regional/local needs and/or SMB businesses
It all begins with Service Delivery Excellence with Proven Tools and Processes
Service Delivery is the essence of our business. Xerox offers best in class processes to manage your total print environment. Our team of experts follow practices and processes designed for operational excellence. Our delivery centres support you - staffed by highly-trained, multilingual professionals dedicated to delivering world-class managed print services. Providing continuous, integrated solution and portfolio innovation
The strength of our Service Delivery is:
Infrastructure and scale
Client support
Technology management and security
Governance
Sustainability
Our Service Delivery provides integrated transition/implementation design and planning to ensure a client-focused results.
Consolidated reports make it easy for you to track your print environment and manage your costs.
We deliver excellence in every corner of the world – locally, regionally, and globally. 14

15. Leading the Way

16. There can only be one leader.
Xerox is Number 1 in MPS
Xerox.com/MPS
All four of the leading industry analyst firms have identified Xerox as the leader in managed print services. 16

17. Xerox - A Leader in Managed Print Services
Established and respected Leader
Over 10 years in Managed Print Services
Thousands of MPS deployments globally across all industries showcasing measurable client results
Powerful Brand
and Trusted Partner
Unparalleled portfolio of services
Supporting all clients from SMB to enterprise
Unique training and accreditation programmes
World-Class Portfolio
Technology
and Innovation
Integrated proven technology platform and tool suite
Over 9,400 active patents
Ongoing business process integration with Xerox Services
So now when you think about your business and you think about how to move it forward, here are some of the reasons we believe you should be thinking about Xerox.
Xerox - A Leader in Managed Print Services
A brand that you know and trust and an experienced leader in MPS
Our world-class portfolio, supporting from SMB to large enterprise. We can scale our solutions so they grow with you.
Proven technology platform and tool suite
An earned a reputation for service delivery and operational excellence from our clients and industry analysts
MPS Leadership recognised by all the leading industry analysts as the global leader in managed print services
Over 50 Global Delivery Centres worldwide
Consistent, reliable and predictable service, supporting all geographies
Industry standard aligned processes
Global Delivery
Recognised as a market leader in Managed Print Services by all four leading Industry Analysts:
Gartner
IDC
Forrester
Quocirca
MPS Leadership 17

18. Aligned to Your Priorities
Reducing Costs
25−30% reduction in print related expenses
Improved Productivity
Device supplies and service managed for you
Security
Mitigating risk with device and data protection
Sustainability
Reduce waste and energy consumption
Innovation
Better service expertise beyond print

19. Next Steps
< Add next steps here or remove slide for whiteboard session>
Stakeholder meeting to identify pain points and requirements
Perform a high-level joint discovery to understand the business issues and potential cost savings
Senior sponsorship of a project to assess potential savings and improvement
Discuss next steps, potentially:
Stakeholder meeting to identify pain points and requirements
Perform a high level joint discovery to understand the business issues and potential cost savings
Senior (C-Level) sponsorship
(If you cannot get agreement on all of theses items, then this is not a real MPS opportunity yet.)

21. Cost Management and Control Challenges
Fiscal Constraints - budget cuts
Total costs unknown with office print devices and supplies expensed over many different budget lines
Difficult to control the number of multivendor devices
Expensive and under-utilised office print devices
No single owner with responsibility for managing the devices, consumables and service
Multiple suppliers for consumables
Administration burden and cost to process multiple invoices and meter-read collection
Costs
Do you know what your hardware, maintenance and consumables costs are? How about your soft costs such as help desk calls, IT helpdesk and invoice processing accounts that are a huge part of the overall TCO?
It’s crucial to understand costs in detail because unless you have a complete understanding of the current situation, it’s impossible to measure savings against the true TCO and you run the risk of focusing on buying cheaper devices without understanding the full implications. Xerox takes a comprehensive approach to deliver sustainable results year after year.

22. Environmental Sustainability Challenges
Environmental sustainability goals
Need to reduce the carbon footprint, power usage and waste to meet sustainability goals
Paper usage too high
More responsible disposal and recycling across the office
Environmental Sustainability
Is your organisation under increasing pressure to reduce the environmental impact and energy consumption of its operations?

23. Security and Compliance Challenges
Control access to mitigate risk
Regulatory requirements are mandating protection accountability
Need to effectively monitor and manage the devices and provide an audit trail for a secure document infrastructure
Security and Compliance
In today’s environment, the level and number of network attacks continues to increase.
Do you need to meet compliance requirements across the enterprise (HIPAA, Sarbanes Oxley, EU Data Directive)?
Do you have secure document printing so that sensitive printed documents don’t lie around?

24. Productivity and Availability
Resource limitations - doing more with less
Multiple vendors managing print devices
Various Service Level Agreement (SLA) between vendors, leads to inconsistent reporting
Multiple contact points and different processes for equipment and consumables impacts employee productivity
Multiple service calls to achieve resolution
Device supplies not available when needed
Productivity and Availability
Do you have an issue with device availability or uptime? Do you have trouble managing service and handling consumable processes? Your current devices may well be old and inefficient, not placed in their optimal position, nor being used to their full capabilities, may not have the capabilities end-users need and may not have SLA reporting. Devices may not be proactively monitored which will also impact uptime and end-user productivity.

25. Cost Management and Control
What we deliver:
An approach that supports your short and long term print fleet objectives, managing your current multivendor office print fleet and leading to optimising company assets on your balance sheet
Reduce print related spend by up to 30%
Simplified billing
How we deliver:
Standardisation of your equipment, service level agreement, support and process
Enable transparency of cost and pricing
Streamline invoice processes and provide a single point of contact
On-going reporting to monitor and improve results
Xerox can control and manage all aspects of your office environments, including service desk, break-fix, SLA management, supplies and procurement.
Xerox can help you streamline your company’s print operations and reduce office print and copy expenditures. We help standardise your equipment, service level agreement, support and related processes to drive productivity. We provide a single point of contact, increasing efficiency and visibility of your document output. On-going reports help you to monitor and continuously improve your results.
Best of all, no upfront capital investment is required for you to start the process.

26. Environmental Sustainability
What we deliver:
Reductions in energy consumption, CO2 and solid waste disposal
How we deliver:
Leverage energy-efficient devices and new eco-friendly technologies such as solid ink and emulsion aggregate toner
Help eliminate the stockpiling of consumables
Provide environmentally responsible consumables
Promote reasonable use of paper
We address environmental sustainability, finding innovative ways to eliminate unnecessary printing and reduce your carbon footprint, energy usage and waste.
Xerox can help you address your environmental sustainability initiatives by implementing a print policy that reduces the number of devices in the office, leveraging energy efficient devices, and introducing paper and toner-print saving modes, automatic duplex printing or digitalisation of documents.

27. Security and Compliance
What we deliver:
Protect unauthorised access of your confidential information
Protect documents from inappropriate distribution
How we deliver:
Enable user authentication at the device
Protect documents by encrypting stored electronic information
Track and report on devices
Provide an audit trail on moves, additions and changes to allow you to guard against potential vulnerabilities
Provide a ISO27001-certified data hosting facility
Supply additional security features on devices to control access and track usage
We enhance information security to protect your most valuable information.
As the cost of devices has decreased, rogue purchasing often occurs, resulting in potential security impacts in your organisation.
We protect documents from inappropriate distribution by controlling access at the device through user authentication.
We track assets and highlight any new devices added to your network.
We also manage move/add/change requests and provide an audit trail.
Xerox uses an ISO27001-certified data hosting facility and an ITIL-aligned help desk operation.
We can also supply additional security features on devices to control access and track usage.

28. Productivity and Availability
What we deliver:
Seamless integration between your office and IT environment
Proactive support for end users
Increased uptime
Centralised support and simplified billing
How we deliver:
Drive uptime, output quality and increased user productivity through proactive device monitoring, and supplied replenishment and management
Real time alerts to maximise device productivity
Industry recognised service delivery centres
Standard Service Level Agreements (SLAs)
Single point of contact and consolidated reporting to track and monitor your device spend and operational performance metrics
Our continuous monitoring and proactive support model provide a seamless integration between your office and IT environment, driving device uptime and output quality. Real-time alert and response maximise the productivity of your devices.
Proactive break-fix services reduce calls to the service desk and free your IT staff and employees from the support process so they can focus on your business.
Through our proactive support model, we monitor, maintain and manage your environment, usually fixing problems before they impact your employees and your business. Our multilingual service delivery centres are ready to serve your needs. In addition, our Standard SLAs and consolidated reports help you track and easily monitor your metrics.
By having one supplier manage your office printing, you save staff time in IT, admin, accounting and more, freeing them up to focus on your core business and helping them deliver greater productivity for you.

29. Backup Slides

30. Mobile means freedom Xerox® Mobile Print Solution
Simple Convenient Secure
Print simply, conveniently and securely from your mobile device to a Xerox® multifunction printer in your network:
Enables you to be more efficient and productive.
Maximises the tools already in hand.
Helps mobile workers print seamlessly, securely, productively.
Delivers the freedom to focus on real business, on the go.
Releases documents currently trapped in mobile devices.
We support your office and mobile workers…
We’re keeping your mobile productivity on with the Xerox® Mobile Print Solution. Now you can be truly mobile.
Mobile means freedom to move. With your mobile device, you can go anywhere and stay connected to your business.
Mobile has stepped up the pace of everything, which is especially important in business. In today’s fast-changing mobile world, workers are looking for more efficient ways to get the job done – completed - and move on to the next task.
Mobile is driving the need to maximise the tools already at your fingertips.
As you know, Xerox has focused on the office for many years. So it’s no surprise the company that first brought the office copier to market is now focused on helping mobile professionals be able to print.
With the Xerox® Mobile Print Solution, we enable you to print seamlessly and securely from your mobile device. You don’t have to turn off your productivity when it comes to printing.
As simple as sending an with an attachment, you can send your documents from your mobile device to a Xerox® multifunction printer in your network. You instantly get back a unique PIN code. Then, when you need to print your documents, enter your secure PIN code at any of your Xerox® networked multifunction systems, set your output options and print.

31. Xerox Partner Print Services
A trusted partnership driving a win, win for customers and MPS providers.
As a partner working with Xerox we get proven, global services, technology, tools and support from a company recognised as a leader in Managed Print Services.
Services, Systems and Support
A Proven Approach
A Trusted Brand
Training, Mentoring and Accreditation
Assess
Advanced Software Tools
Design
Specialised Customer Service Centers
Implement
Award-Winning Xerox Hardware
Manage
Xerox Accredited Print Services Provider” means that a Xerox Accredited Print Services
provider has successfully completed certification training and all other Xerox
requirements for obtaining accreditation.
XEROX® and XEROX and Design® are trademarks of Xerox Corporation in the
United States and/or other countries.
Xerox and Non-Xerox Break-Fix Services/Supplies
Marketing Tools and Support

32. Manage Your Multivendor Printers
Multivendor Client Challenges
Supplies replenishment for multivendor printers
Managing the administration of the break-fix for the multivendor fleet with multiple contacts
Multiple invoices to process and pay
Xerox® Partner Print Services
Supporting your multivendor printers
Automated supplies replenishment
Automated meter reads
Multivendor break-fix
Multivendor device monitoring and alerts
Consolidated fleet billing
Single point of contact
Note to Presenter: Use this slide if you need a deeper discussion about our ability to manage non-Xerox® devices, taking over the client’s multivendor printer management.
We can start with the management and support of your existing office printing environment, including service desk, break-fix, service level agreement and supplies replenishment. The immediate benefits for you are:
A single point of contact
No capital investment
Immediate cost savings on supplies and service (break-fix)
Fewer invoices to process
A clear view of your current costs, making it easier to manage and control expenditures Improved staff productivity
- Your IT staff will receive fewer print-related calls
- Users will experience greater device uptime, resulting from proactive supplies and service monitoring

33. You Print Services Provider Should…
Deliver results, ongoing savings and improved service
Meet the needs of your business with flexible MPS service offerings
Address environmental sustainability
Enhance information security and enable regulatory compliance
Boost worker productivity
Reduce your IT department’s support and service burden
Provide a single point of contact and consolidated management reporting
Be able to reference successful Managed Print Services accounts
This is an optional slide to use if you need to put additional emphasis on what your client should be looking for in a managed print provider.
“Business process professionals have a significant opportunity to cut costs, fill gaps in compliance and security, and make a tangible impact on environmental sustainability by taking a hard look at how organizations use office devices.” —Forrester

34. Cloud-based MPS Platform
Device Discovery and Monitoring
Discovers devices, collects meter reads, collects device status
Sales Contract Management
Sales management and contract activation
Assessment and Optimisation
Mapping, assessment and optimisation capability
Business Intelligence
Standard reporting from XSM data warehouse
Service Management and Delivery
Asset and incident management
Customer Service Portal
Web portal for customers to share service information
IT Infrastructure
The services we provide that I just described are enabled via this Technology Suite. As mentioned earlier, all these components that we leverage are based off of the same platform that we use to deliver for our large enterprise clients. We have the same level of integration across these capabilities and that is what sets us apart from most MPS technology providers in the market today. Few offer all the elements needed to deliver an MPS contract, from sales management through ongoing day-to-day monitoring.
We have developed tools to simplify and standardise the delivery of MPS.
Platform serves all of our MPS offerings
Level of sophistication and scale will drive platform elements
Most sophisticated offerings help clients control all their print and provide for ongoing optimisation

35. Xerox is positioned as a leader in 2011 Gartner Magic Quadrant for Managed Print Services.
Xerox for the fourth straight year has been named to the leader quadrant of the Gartner Magic Quadrant for Managed Print Services.
As a market leader in Managed Print Services, Xerox works with clients like Proctor & Gamble, Reuters, the Dow Chemical Company and many others to reduce operational costs by up to 30% and get more out of the print infrastructure they’ve invested in – from the office to the print shop to the virtual workplace.
Founded on rigorous, data driven Lean Six Sigma-based methodologies, Xerox’s suite of MPS offerings help clients better manage the volume of documents flowing through their organization – and the costs associated with printing, sharing and updating them. For small business to global enterprises, Xerox optimized the use of multi-vendor output devices, like printers, fax machines, and copiers, and delivers change management support so employees can successfully adapt to new technology and work processes. Xerox also helps clients meet environmental goals by reducing paper use, decreasing power use and eliminating landfill waste.
Source: Gartner, Inc. Magic Quadrant for Managed Print Services, Worldwide by Ken Weilerstein et al, October 25, 2011 Reprints available upon request, or visit
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose
Xerox Internal Use Only – Xerox Confidential – Xerox Third Party Confidential – Xerox Personal Confidential 35

36. “Consistent global delivery capabilities are a key differentiator for Xerox, and they continue to build out their infrastructure.”
Xerox has been named to the leader quadrant of the IDC MarketScape Worldwide Managed Print Services Vendor Assessment for the second consecutive year.
As a market leader in Managed Print Services, Xerox works with clients like Proctor & Gamble, British Telecom, InterContinental Hotels Group, and the Dow Chemical Company to reduce operational costs by up to 30% and get more out of the print infrastructure they’ve invested in – from the office to the print shop to the virtual workplace.
Founded on rigorous, data driven Lean Six Sigma-based methodologies, Xerox’s suite of MPS offerings help clients better manage the volume of documents flowing through their organization – and the costs associated with printing, sharing and updating them. For small business to global enterprises, Xerox optimized the use of multi-vendor output devices, like printers, fax machines, and copiers, and delivers change management support so employees can successfully adapt to new technology and work processes. Xerox also helps clients meet environmental goals by reducing paper use, decreasing power use and eliminating landfill waste.
Source: IDC, IDC MarketScape: Worldwide Managed Print Services 2011 Hardcopy Vendor Analysis by Holly Muscolino
Xerox Internal Use Only – Xerox Confidential – Xerox Third Party Confidential – Xerox Personal Confidential 36

37. Xerox has been named to the leader quadrant of the IDC MarketScape Worldwide Managed Print Services Vendor Assessment for the second consecutive year.
As a market leader in Managed Print Services, Xerox works with clients like Proctor & Gamble, British Telecom, InterContinental Hotels Group, and the Dow Chemical Company to reduce operational costs by up to 30% and get more out of the print infrastructure they’ve invested in – from the office to the print shop to the virtual workplace.
Founded on rigorous, data driven Lean Six Sigma-based methodologies, Xerox’s suite of MPS offerings help clients better manage the volume of documents flowing through their organization – and the costs associated with printing, sharing and updating them. For small business to global enterprises, Xerox optimized the use of multi-vendor output devices, like printers, fax machines, and copiers, and delivers change management support so employees can successfully adapt to new technology and work processes. Xerox also helps clients meet environmental goals by reducing paper use, decreasing power use and eliminating landfill waste.

38. Approved for External Use by Xerox and its Partners38

39. “Xerox continues to be poised to meet customers’ changing needs—extending to production center support, mobile solutions, IT outsourcing integration and offerings.”
Source: Forrester Research, Inc., The Forrester Wave™: Managed Print Services, Q by Craig Le Clair, et al: May 10, 2012
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40. “Xerox is in a class of its own, with a mature enterprise MPS offering that extends to business process outsourcing (BPO) and IT outsourcing (ITO).”
Source: Vendor Landscape: Managed Print Services Quocirca, March 2012
Xerox Internal Use Only – Xerox Confidential – Xerox Third Party Confidential – Xerox Personal Confidential 40