1. Olivia Moor Lucy Ward Anoushka Grover
Outsourcing
Olivia Moor Lucy Ward Anoushka Grover
‘Outsourcing is often viewed as involving the contracting out of a business function - commonly one previously performed in-house - to an external provider.’
‘In this sense, two organizations may enter into a contractual agreement involving an exchange of services and payments. ‘

2. Types Offshore outsourcing Technology Services Outsourcing
Business Process Outsourcing (BPO)

3. Technology Services Outsourcing
The fast emerging business world of today requires companies to use sophisticated and fast computer systems and software. These technologies and systems also need to be scalable and highly adaptive. Therefore it is imperative to choose the right associate for developing these technologies.
Different categories that come under technology services;
eCommerce
Network/ Infrastructure
Software/ Applications development
Telecom
Web Development and Hosting

4. Business Process Outsourcing (BPO)
Sub categories of services that come under BPO.
Customer Relations/ Customer Contact Management
Finance/ Accounting Processes
Logistics
Equipment Management
Security
Supply Chain/ Procurement Management

5. Why
Time is precious and many hours can be wasted struggling with tasks that you do not have the skills or time to do properly.
Whether it is handling admin, doing the accounts or writing marketing materials; very often you are doing tasks that you did not go into business to do but they have got to be done!
Spending too much time on these activities can have a negative impact on your fee earning work. If you are focusing too much of your energy on these tasks then you are unable to take on more client work and therefore increase your income.

6. Benefits Competitive advantage Maximize revenue and minimize expenses
Get access to specialized skills and services
Concentrate more on core business
Save on money, time and infrastructure
Outsourcing to other countries can take advantage of cheap labour
Improve quality
Catalyst for change
Reduce time to market

7. Drawbacks Cost Control Language barriers Quality control Security
Public opinion
Differing qualifications