1. Instrumentation

2. Questionnaire Clarify the purpose of survey
Assure confidentiality of response(s)
Clear instructions on how to answer (tick, circle, rank, etc)
Divide according to sections
Closed-ended vs open-ended questions
Refer to samples on page 31 and 77

3. Closed-ended questions
Yes/No question
e.g: Are you an organ donor? Yes No
Do you eat fast food? Yes No

4. Scale questions
Use quantifiers such as Strongly Agree, Agree, Disagree, Strongly Disagree
Please indicate the level of agreement with each statement by ticking ( ∕ ) the appropriate column.
Organ pledging is very important
for everyone
Fast foods are cheaper
and faster to get
Strongly Agree
Agree
Disagree
Strongly disagree

5. Listing/ choice questions
Provide items or choices for the respondents to choose.
For the question below, you may tick ( ∕ ) as many boxes as you think appropriate.
Where do you get information about organ donation?
Friends Internet
TV/ Radio Magazine
Newspaper Others, please specify ________

6. Ranking questions Provide degree of preference or choice
Please rank the following criteria you use in buying a hand phone: ( 1 – most preferred to 5- least preferred )
Size
Price
Function
Coverage
Brand Name

7. Category questions
Ask respondents to identify the response provided in different categories, for example, age range, monthly income, weight range, etc
Please tick ( ∕ ) in the appropriate space.
How much do you spend to pay the phone bill each month?
Under RM50
RM51 – RM100
RM101 – RM200
More than RM201

8. Open-ended questions
Ask for opinions, ideas, suggestions or comments. Answers can be lengthy.
e.g: What do you think about organ donation?
___________________________________________________________________

9. Interview
Valuable information that might not be answered with just a ( ∕ )
Respondents’ feelings and beliefs about the topic, in a two-way communication between interviewer and respondent.
Yes/ No question
WH- questions
Refer sample on page 34