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Sales Training © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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The need for AT&T Workforce Manager:
69% of businesses today look to increase their efficiency and productivity through the use of mobile worker applications. Source: Frost and Sullivan 2013 Companies struggle to stay “in the know” when it comes to managing their mobile workforce. 45% face market demands of a continuously changing workforce 44% need more relevant information for decision making 33% need to gain more control of labor cost to deal with economic instability Source: Aberdeen Group, July 2013 © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Historical Challenges with Workforce Management Solutions:
Most Software Systems Take days to get accounts setup Take weeks/months to implement Have complex management portals Are difficult for field workers to use Not versatile enough to accommodate various industry types Lacking function (Not robust enough) – requiring customers to use several non integrated products Don’t have adequate amount of support or infrastructure to support multiple customer types Current Market: Confusion and Uncertainty © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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The End-to-End Mobile Workforce Solution
Introducing The End-to-End Mobile Workforce Solution
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AT&T Workforce Manager Overview
Key Differentiators Get Started Right Away User directed sign up experience through registration wizard. Up and running in less than 10 minutes Industry Starter Packs Customers see and select what is most commonly used for their particular vertical Simple and Intuitive Built from the ground up with customer experience and ease of use in mind Flexibility Customers can pick and choose the features and functionality they want without costly development Can easily modify modules to match their business Affordable Simple pricing plans with no setup fees Customizable. Scalable. Flexible. AT&T’s Workforce Manager is a cost-effective cloud-based business platform that gives companies an all-in-one solution for managing employees on the go. A fully customizable software, it allows companies of any size or industry the ability to build a solution to their specific business needs with modules for: Timekeeping Mobile Forms Work Order Dispatching Tracking Event Based GPS Location Reporting Intelligent Tracking Enhanced Push-to-Talk Integration Integration with other AT&T Services © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Benefits of AT&T Workforce Manager
The 4 most important benefits of workforce automation cited by surveyed customers: Reduction of time spent on workforce management activities by hour (39%) Improved accuracy of workforce data (36%) Reduction in time spent on workforce management activities by managers (36%) Reduction of overall labor cost (31%) Source: Aberdeen group, July 2013 Select from over 100 ready-to-use modules for over 19 Industries and start seeing a ROI within days of account creation © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Simple account creation and starting process
3 4 Customize application: Choose company color scheme and upload company logo Add or delete from suggested industry specific starter pack 1 Create an account as a sales rep or as an AT&T Customer Simple account creation and starting process AT&T Customer AT&T WFM Customer Designed to get a customer up and running in as little as 10 minutes 5 Download Android or iOS mobile App and login into web portal to start using AT&T WFM 2 4 Fill in account creation information and select company size Select Industry type from predefined AT&T vertical types © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Suggested vertical modules to expedite onboarding process
Choose Industry Industry List Construction Education Utilities On-site Services Choose Modules Modules List Vehicle Inspection Mobile Timekeeping Intelligent Tracking Job Dispatching © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Customer uploads logo and changes color scheme to match their brand
Built In video training Dynamic Menu structure Intuitively designed to generate Page specific self help guides Event and intelligent based GPS Tracking Visual timeline off mobile worker activities
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Pricing (all inclusive, no setup fees)
Standard - $10/per month Add up to 5 modules from predefined module library Collect data in the field Dispatch Orders Basic infographics and charts for modules One free web user Enhanced - $15/per month Add up to 10 modules from predefined module library Collect data in the field Dispatch Orders Basic infographics and charts for modules Customize existing modules Customize and build your own charts and graphs for your form modules Schedule reports to be ed to you automatically Customize your dispatch module and build your own services and status workflows Enhanced Filter capabilities in Dispatch (Filter down to quickly view unassigned, open, completed jobs, etc.) Premium - $20/per month Unlimited modules from predefined module library Collect data in the field Dispatch Orders Basic infographics and charts for modules Customize existing modules Customize and build your own charts and graphs for your form modules Schedule reports to be ed to you automatically Customize your dispatch module and build your own services and status workflows Enhanced Filter capabilities in Dispatch Premium Dispatch Functionality (Drag and Drop dispatching, Get Driving Directions on mobile device to orders) SOC:ATTWFMS SOC:ATTWFME SOC:ATTWFMP Intelligent Based Tracking Add-on - $5 (SOC:ATTWFMADD) © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Improve Accountability: Timekeeping made flexible
Clock In and Out from Mobile Handset or Tablet Individual employees can clock in, take break and lunches, clock out and submit timesheets. View all time punches on one screen View time punches in user history (timeline) See on map if using Intelligent Tracking History to view punches on mobile app View dashboard and reports © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Enhance Efficiency: Wireless Forms
Mobile employees fill out forms on phone or tablet. Don’t just replace paper forms but enhance them with features such as Photo Capture, Calculations, and s for instant digital receipts. Display a snapshot of data in the form of graphs for easy analysis and always be one step ahead of the game. Reduce cumbersome manual paper processes Prebuilt industry specific forms Customize prebuilt forms or build your own Simple to use builder Dashboards per form Eliminate unnecessary Printing (Printing accounts for 1-3 percent of a company’s annually revenue - Gartner Group Study) © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Increase Productivity: Job Order Dispatching
Create and dispatch work orders to employees in the field. Generate new orders for deliveries, service calls, or any other type of task. Work order information is available instantly and sent to the mobile employee’s phone or tablet. Send job information out, track progress, and manage workloads all in near real-time Streamline communication and daily tasks for faster billing Powerful dashboard Customizable with their customers, their services and forms © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Reinforce Accountability: Intelligent Based Tracking
Streamline the productivity of your company with Intelligent Based Tracking. This add-on feature is a moving tracker that picks up the exact location of employees through the mobile device. Have access to the whereabouts of your employees, and manage day-to-day workflow by having updates on when a job is completed. Monitor employees on-the-go with location ping Increase output and efficiency in the field Reduce errors by knowing when employees have arrived to location *Intelligent Based Tracking is an add-on feature. © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Improve efficiency and continuity with EPTT integration in AT&T Workforce Manager
Communicate with field workers directly from the Workforce Manager web portal: In addition to the features available in Workforce Manager for Mobile Forms Time Keeping Work Order Dispatching Intelligent Tracking Messaging Adding Enhanced Push-to-Talk allows you to: Connect people in the office to the people they need in the field Collaborate with anyone, anywhere — one-to-one or one-to-many, with just one click Make your workforce more productive and more effective Management made smart, simple, and easy with Integrated Voice Dispatch Ease of use with a single platform See near real time locations on a map (if using Intelligent Tracking) © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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AT&T’s EPTT in GPS Tracking
Icon indicates that the user is an EPTT user. Use live view to see employees’ availability and current location. Have the ability to call an EPTT users directly from the map.
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AT&T’s EPTT in Dispatching
View contacts, administer customized groups and view call history in one location. Icon indicates that the user is an EPTT user. Notify an employee for a new order by using the drag and drop dispatching tool and call an EPTT user from this screen Alert employees while their status is on Do not Disturb Quickly view the status of employees; green (Available), red (Do not Disturb) and gray (Offline).
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Real Life EPTT Integration examples
Field Services Emergency Job Situations Scenario – There’s a plumbing company that receives a call from a commercial establishment, that needs a plumber onsite ASAP. On the second floor of the establishment, all the restrooms are continuing to overflow. The plumbing company’s administrator quickly uses Workforce Manager’s Live View that shows three plumbers in the vicinity. He makes a call using EPTT, which allows him to immediately contact several of his plumbers all at the same time, so that the problem at establishment is fixed in a timely manner. Save on Overtime with GPS Time Stamp Scenario –At the end of the week, you noticed on the weekly timesheet a total of 41 hours for the week, and it’s only 11:00 a.m. on a Friday. Quickly, you grab your phone and contact your crew using EPTT. As you’re on the phone with your crew, you tell them to shut down the facility immediately for the day. Construction Multi/Cross Job Site (Supervisors can manage a lot in one location) Scenario –Aaron is a supervisor, and he’s at the lumber yard picking up supplies to complete an important job. Before he purchased the supplies, he used EPTT to contact supervisors Bill and Chris to determine if he needed to purchase additional materials to complete the job. Having the ability to contact his supervisors with EPTT, helped Aaron save money by not buying additional supplies. Change Order Request Scenario –With a blink of an eye, things can change on a housing or building plan. There are daily delays due to construction equipment failing or breaking down, or materials for the job site arriving late. EPTT makes it easy to notify the appropriate parties that makes working through the day-to-day delays manageable. © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Real Life EPTT Integration examples
Utilities Communicate Quickly Scenario – Early one morning, you get an emergency call from a customer needing someone to repair a leaking drain. You contact the dispatcher to send out the work order to the nearest plumber in the area. With AT&T Workforce Manager, the dispatcher locates three available plumbers that are about five miles from the customer. You use EPTT to contact the plumbers to see who could handle the problem the fastest. Safety Scenario – The onsite supervisor is standing on the ground level observing the work being done by his crew who is hoisted up on a telephone pole. Suddenly, the supervisor notices a potential hazard from the ground level that is not easily seen by the crew. To notify his crew and warn them about the potential danger, the supervisor uses EPTT to effectively communicate in near real-time without the workers needing to answer their phone, so they get the warning immediately and thereby preventing a potentially fatal situation from occurring. Education Child misses the bus Scenario – A child comes to the school office to report they have missed the bus. The office administrator uses AT&T Workforce Manger to locate where the bus is on route. With EPTT, the administrator contacts the bus driver to come back and get the student. EPTT allows the bus driver to hear the message without having to answer a phone. Reverse scenario – School bus driver notices a child fell asleep on the bus and missed their stop, to notify the child’s parents the driver uses EPTT to contact the dispatcher. Reroute (Obstacles/weather) Scenario – The dispatcher at the bus compound notices bad weather could affect the roads and routes that each driver periodically takes. To ensure that the drivers are safe, the dispatcher uses AT&T Workforce Manager’s intelligent based tracking to locate the drivers than utilizes EPTT to reroute them. Reverse scenario – The driver notices a downed tree obstructing the normal path that would be used to take the kids home, so the driver uses EPTT to contact the dispatcher to get a better route. Multi-Building Communication Scenario – School janitors and maintenance personnel typically cover an entire campus, which could include coverage over several buildings. If an HVAC unit isn’t working in a classroom or there’s a broken window, administration can notify maintenance personnel with EPTT to get the issue fixed in a timely matter. © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Customer Testimonial Problem
Customer faced a number of organizational and logistical challenges. 45 different paper forms were being utilized in the field, and the information collected was very unreliable. Employees must adhere to strict safety guidelines to ensure construction equipment remains operable and safe. Time-consuming process was affecting daily deadlines and anticipated output. Solution: Through the use of digital forms, both field workers and office staff gained valuable time and boost in efficiency. They also streamlined the tedious, paper-driven process into an instantaneous, digital transfer of data. “AT&T Workforce Manager has helped trimmed a four hour process down to an hour!” -Construction Safety Manager © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Premier Client Group Customer- examples Use-Case Solution
Tovar has earned the reputation for being one of the most highly respected snow removal contractors in the Chicago-Metropolitan area. $25 Mil. - $50 Mil in Revenue 2120 Billable Subscribers Mobile Time and Attendance. Keep track of crew members location, time on site, job duration Billing Dispute Mobile Timekeeping GPS Tracking (Intelligent Tracking) Reporting Order Dispatching © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Signature Client Group
Customer- examples Use-Case Solution H&R Block is the world’s largest tax services provider, having prepared more than 650 million tax returns since 1955. $1 Bill. - $5 Bill. in Revenue Fortune 1000 company Over 10,000 Employees 156 Billable Subscribers By using wireless forms, substantial amount of expenses have been reduced(less paper). Automated workforce activities Managers receive reports of mobile employee activities Mobile Forms Reporting Order Dispatching © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Small & Medium Business
Customer- examples Use-Case Solution Mobile workforce clocks in and out via mobile device. Keep track of crew members location, time on site, job duration Collect field data to send to back office Olmos Equipment, Inc. is a skilled subcontractor that specializes in low cost, high quality construction services for a variety of jobs in San Antonio, Austin and surrounding areas. 150 Employees 40 Billable Subscribers Mobile Timekeeping GPS Tracking (Intelligent Tracking) Reporting Order Dispatching © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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GEM – Government/State/City, Education, Medical
Customer- examples Use-Case Solution Cobb County School District (CCSD) is the second largest school system in Georgia and among 25 largest in the nation. 13,000 Employees 65,000 miles driven per day Uses Enhanced Push-to-talk that allows drivers one button access to dispatchers Improved accuracy and automation of payroll Clocking in and out on mobile devices Can keep worried parents up to date on child’s location Mobile Timekeeping Enhanced Push-to-Talk GPS Tracking (Intelligent Tracking) Reporting Route & History of Travel © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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PIERS: Current Processes vs Workforce Manager
PRODUCTIVITY IMAGE EXPENSE REDUCTION REVENUE GENERATION SECURITY, STABILITY, SAFETY Enhance communication Less down time Immediate access to timesheets, orders, forms and optional location Customer branded application with logo and color schemes apply to web portal, handset and reports Leverage latest technology Shows business is at the forefront Single platform for mobile workforce management Paperwork trails Data entry Payroll Costs Mileage & Fuel Reduced trips to the office Reduced Mistakes Do more with less people Greater accountability Quicker processes Improved customer service Gain and retain more customers Hosted in Microsoft Azure cloud platform Up time and scalability Mobile application works on leading smart devices Increase Tablet Sales –Gross Adds plus Tablets – 70% of our users buy tablets Add additional AMAs to Sale – Business mess and access my lan Quick sales cycle – low churn - quick sale we can be up & running w/ customers in Hour © 2015 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
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Qualifying Questions LEADING QUESTIONS TO ASK:
Would it be helpful if you could locate the closest employee to a job/assignment in an instant? How do you locate your field employees in an emergency situation? How do you pay your employees? Would it be helpful to know not only when your field employees clocked in/out but where they were when they did so? How beneficial would it be for your dispatcher to see the current status of each order in the field as it pertains to their work flow? Would it be of benefit if you could be sure that your field employees are driving the most economical and efficient routes? Are you able to efficiently track inventory in vehicles? Do you need to collect information from employees in the field? Would a report that shows you time and location for each employee in the field be beneficial? How do you keep track of your workers job site or client visits? Do you have a system in place? Do your field employees produce manual reports for Management? Can you improve decision making by obtaining management reports in a near real time manner? How are you retaining the historical information of these paper documents? How long does it take for you to receive paperwork from the field © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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Frequently Asked Questions
What is AT&T Workforce Manager, and how is it different? AT&T Workforce Manager is cost effective, cloud based, all-in-one intuitive software for managing employees How do sign up or do need to have an AT&T account? AT&T customers can register for account at Yes, this does require a current AT&T account number. Where do I log in? AT&T customers can log into their account at What mobile devices/OS work with this solution? AT&T Workforce Manager is compatible with Apple devices on iOS version 5 or higher and Android devices on version 3.0 or higher How much does it cost? AT&T Workforce Manager has a simple pricing structure. No setup fee. Three tiers, standard $10, enhanced $15 and Premium $20 How do I change my subscription? The account owner has the ability to change the subscription level. AT&T will have a contact #/person/ to add/delete licenses and change subscription levels. Do I need to download or install any software? AT&T Workforce Manager lives on cloud connection, customers can access their application from anywhere How long does AT&T Workforce Manager store my data? Customer data is stored for one year on the portal Is there a limit of how many users I can have in a tier? An unlimited amount of users can exist under each tier © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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1. QUALIFY YOUR OPPORTUNITY 3. ENGAGE OUR TEAM IN THE CONVERSATION
Customer Engagement 1. QUALIFY YOUR OPPORTUNITY 2. UTILIZE OUR RESOURCES 3. ENGAGE OUR TEAM IN THE CONVERSATION Ask Customers how they are dispatching and collecting data in the Field? How does your company distribute work orders or dispatch jobs to mobile employees? Are they conducting inspections for safety & compliance? How do your workers clock in and clock out, does it create additional expenses? AT&T Workforce Manager website AT&T Workforce Manager Seller Portal Customer Presentations, Product Briefs, FAQ, etc. OIL TEAM.US AT&T Workforce Manager Territory Map Andrew Velker VP of Sales Steve Doe AT&T Product Manager QUALIFICATION Do the mobile workers require information such as customer information, product lists or work order information to complete their assignments? Do the mobile workers need to gather additional data while in the field such as inventory consumed, inspection information and products ordered? Are the mobile workers using paper to view existing information or collect new information? Do the mobile workers have to drive to the office or warehouse to pick up or drop off completed paperwork? Does the information gathered need to be manually entered into other systems such as accounting, CRM or order databases?
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Battlecard: AT&T Workforce Manager
Features Qualifying questions Cloud based, customizable, flexible, intuitive, and cost-effective workforce management application Track and monitor mobile workers Capture photos and signatures with GPS and time stamping Mobile timekeeping with dashboard charts and reports Wireless forms: create, collect, and report in real time Collect worker input and job status in real time Dispatch jobs and send work orders wirelessly to field Event based and Intelligent Tracking Do you have mobile workers? How do your field workers communicate with the office? Does your company use paper forms and do you collect information from the field like a service ticket or work order? How does your company distribute work orders or dispatch jobs? What is your largest business expense? How do your workers clock in and clock out? Have you been trying to improve customer service? Is there a time lag between job completion and billing? Do you need to improve work processes and procedures by automating data collection in the field? Would it be useful for you to have a record to go back to and review someone’s activity? What is the cost impact on your organization for the delay between the time the field person completes the information? Target customers Benefits Field service Transportation, wholesale distribution and local delivery Construction Public Sector, government, and education Retail HVAC, plumbing, electricians, landscaping, home services Security, inspection and remediation services Easy to setup – registration wizard to deploy on desktop, tablets and mobile phone in minutes Flexible – industry starter packs & customizable modules selection Gain visibility of mobile workers, vehicles and assets Reduce cost and improve productivity Improve accountability and compliance Enhance operational efficiency Sales Resources Pricing (MRC) Product info on att.com OIL Product Brief team.US BigTinCan Product Manager: Steve Doe- Standard (SOC:ATTWFMS ) Enhanced (SOC:ATTWFME ) Premium (SOC:ATTWFMP ) EPTT Integration (SOC:EPTTCON1) WFM EPTT Integration License (SOC:WFMEPTT00) Intelligent Tracking Add-on (SOC:ATTWFMADD ) $10 $15 $20 $0 $5 AT&T Proprietary (Internal Use Only). Not for use or disclosure outside the AT&T companies except under written agreement.
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Questions & Answers www.att.com/workforcemanager
© 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change.
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