1. IT: Be the Change and Culture You Want IT to Be
a personalized behind-the-scenes look of how an IT department was dramatically changed through a cultural shift
Jim Jorstad, Director, Academic Technologies
and
Mohamed Elhindi, CIO
University of Wisconsin-La Crosse

2. Key Concepts Towards Effective IT Culture
Communication
Ownership
Empowerment
Leadership
Collaboration
Fear of Failure
Cross Pollination
Professional Development

4. Understanding the Organizational Cultural

5. Top 5 Skills Required of Higher Ed CIO’s
Institutional Management
Technology Leaders
CIO’s
Communication
Leadership
Technical skill
Interpersonal skill
Higher Ed knowledge
Technical skill
Communication
Leadership
Higher Ed knowledge
Interpersonal skill
Leadership
Communication
Interpersonal skill
Higher Ed knowledge
Planning
Center for Higher Education Chief Information Officer Studies
[reported in Campus Technology October 2010, Wayne Brown]

6. Three Harbingers of Change

7. Center for Advancing Teaching and Learning
“Support improvement of teaching and student learning. The Center provides opportunities for instructors to improve their practice through workshops, conferences, colloquia, informal discussions, grant projects, and individual consultation.”

8. Change on Employees

9. Why an External Review?

10. External Review Charge:
Investigate the current state of technology across
campus, looking at the need for information technology services, how IT services are used, and how they are organized and funded.
Develop recommendations for the direction of
strategic investments in resources, processes, and organizational restructuring
that will enhance information technology alignment with and support for the University’s mission.

11. The Charge:
“…urged the Review Team to be “brutally honest” in its report. The Team takes this mandate seriously. Where we find either strengths or areas for improvement, we try to say so in a straightforward manner. Taking our cues from the campus culture of civility and collegiality, we avoid assigning undue credit or blame to individuals or small groups. We see no purpose in doing so.
This report should serve as a catalyst for the community to look forward
and work together to build a vibrant future.”

12. Areas of Focus Communications Organization Teaching and Learning
A New Web
Support, Training, and Development
Human Resources for IT
Financial Resources for IT
Enterprise Applications, Systems, Infrastructure, and Facilities
Governance, Advisory Bodies, and Relationships
Organizational Dynamics

13. Academic Technology Services
Supports technology use by providing training and learning opportunities, designing and maintaining engaging learning spaces and systems, managing academic and workplace technology projects, and exploring new technologies that enrich digital life and learning.

14. Hitting the Start Button

15. Mohamed Comes to Campus
Mohamed is comes on scene

16. The overall IT goal
To build a more focused IT organization with the ability to proactively adapt to new technology, new roles and implement seamless and customer centered process

17. Academic Technologies
ITS Organization
Network
and
Enterprise
Services
Client Services
Academic Technologies

18. The role of history
But this is what happened before.
But IT did this before…..

19. Institutional History

20. Working with History

21. Building a Leadership Team

22. Putting the “help” in the Help Desk

23. Putting the “help” in the Help Desk

24. When Diffusing Personnel Matters, Matters

25. Changing the Culture

26. Changing the Culture

27. Cultural Change Begins
Cross Pollination
Cultural Change Begins

28. All- ITS Meetings- unit reports Cross-unit meetings
Communications
On-Line Agenda
All- ITS Meetings- unit reports
Cross-unit meetings
Open doors for all managers

29. Communications Across Campus

30. Spring Department Chair's Workshop 2012 ITS

31. Discussion Items New staffing and support Digital Measures
Student pick up of exams
ITS Computing Classroom RSVPs
Online SEI's

32. Web Streaming and Lecture Capture

34. Educational Technologies Technical Support Services
Desire2Learn
Information Technology Services

35. Scoring with Windows 7 and Office 2010
1st and 20!
Scoring with Windows 7 and Office 2010
Jim Jorstad, Director, Academic Technology Services

36. Campus Workshops and Seminars

37. Emerging Technologies -MOOCs

38. Learning From Failure
IT wants to change things
The CIO wants to change things
Do you admit failure?
Do you learn from failure?

39. Learning From Failure

40. The ITS Work Plan

41. IT Work Plan Develop an ITS Master Plan and budgeting process
Faculty, students, and staff will have IT technology instruction and support to enhance teaching, learning, and work.
Students will have universal access to state-of-the-art information technologies
Campus community will have direct access to data
Consistent policies on supported hardware and software
Improve information security on campus

42. Keys to a Successful IT Culture
Breaking down silos
Distributed leadership
Empowering people to make mistakes

43. Collaboration-Integrate IT in decision-making

44. Cross Campus Collaboration

45. External Collaboration

46. External Collaboration

47. External Collaboration

48. Knowing where you stand
Managerial Elements of Success
Honesty
Dynamic changes
Knowing where you stand

49. IT

50. New Buildings Provide New Opportunity

51. Utilization of Learning Spaces

52. Analytics

53. Change on Employees

54. Three Harbingers of Change

55. New ITS Organization

56. Lessons Learned Staff want to move forward
Build right atmosphere for mutual success
New hires bring new dynamics
Communications
Professional development
Learn to laugh, again

57. Key Concepts Towards Effective IT Culture
Communication
Ownership
Empowerment
Leadership
Collaboration
Fear of Failure
Cross Pollination
Professional Development

58. Questions

59. IT: Be the Change and Culture You Want IT to Be
Jim Jorstad, Director, Academic Technologies
Twitter- JimJorstad
and
Mohamed Elhindi, CIO
University of Wisconsin-La Crosse