1. Uvod u Amadeus

2. Amadeus Shareholder Structure
Formed in 1987 by an alliance between:
Air France
Lufthansa
Iberia Airlines
Scandinavian Airlines System
in order to speed up booking and selling of airline tickets
(1)  Malta Pension Investments is an independent and unrelated company  to Deutsche Lufthansa AG and its group of companies.  It forms part of a group of companies owned by  "Lufthansa Pension Trust e.V." and it is the entity to which  Deutsche Lufthansa AG makes contributions to finance future retirement benefits of its employees in Germany and abroad. Deutsche Lufthansa AG and Malta Pension Investments entered into an Agreement of 7 December 2012 (registration number with the CNMV ) by which Deutsche Lufthansa AG  reserves the faculty to exercise the contractual rights of the signatory shareholders of the Relationship Agreement of Amadeus IT Holding, S.A. of 29 April 2010  (registration number with the CNMV ), mainly, the appointment of a Director at the Board of Amadeus IT Holding, S.A., within the terms and conditions of the Relationship Agreement.
(2) Political and economical rights of these shares are suspended to the extent they form part of the treasury stock.
(3) Within the company’s Free Float, in accordance with the information showed by the official registries of the CNMV (the Spanish Securities Market Regulator), as of  July 11, 2013, the entities Goverment of Singapore Investment Corporation Pte Ltd (4.925% of direct voting rights), MFS Investment Management (5.017% of direct voting rights), Fidelity International Ltd. (2.11% of indirect voting rights) and Blackrock Inc. (4.969% of indirect voting rights). Likewise, Iberia has carried out a financial derivative transaction ("collar") over its total participation in Amadeus IT Holding S.A. (33,562,331 shares representing 7.5% of the share capital). As a guarantee of its obligations under the financial derivative, Iberia has granted a financial security over the total number of shares providing a disposal right over the shares in the benefit of the chargee ("acreedor pignoraticio") which has been exercised over  33,562,331 shares of Amadeus IT Holding S.A., representing 7.5% of the share capital, although Iberia is entitled to exercise or direct the exercise of the voting rights attached to such shares by way of a right to recall that can be exercised at any time  (relevant facts with registered numbers and of 7 and 8 of August 2012, respectively). 
Shareholder structure on July 11, 2013

3. Amadeus locations Headquarters in Madrid, Spain
The central database is located at Erding, Germany
The development center is located at Sophia Antipolis (southwest of Nice), France.
Madrid
Erding
Nice

4. Global presence

5. What is Amadeus?
IT company that develop business solutions for the travel and tourism industry
Operates globally in the travel and technology market
Common / overlapping platforms & applications
Common data centre
Common customers
Common sales & marketing infrastructure
DISTRIBUTION BUSINESS
Provision of indirect distribution services
711 airlines (over 420 bookable)
24 Insurance companies
50+ cruise and ferry lines
207 tour operators
110,000+ hotel properties
30 car rental companies
95 railways
Travel providers
Consumers/ General public
Corporate travel departments
Travel buyers
Travel agencies
Travel Management companies
Business travel agencies
Leisure travel agencies
Online travel agencies
Consolidators
Single-site agency Travel search companies
Airline sale offices and airline websites connected to Amadeus direct sell technology
IT SOLUTIONS
Including direct distribution technology

6. Amadeus Airline IT solutions (Altéa)
Community-based platform
Single data source
Customer centric
Automated and flexible
Modular designed for change
Reservation
Inventory
Departure control
e-Commerce
A unique vision, from booking to boarding, designed around 5 core concepts

7. Amadeus IT solutions for hotels
Hotel Platform integrates:
Revenue Management System (RMS)
Computer Reservation System (CRS)
Property Management System (PMS)
© 2011 Amadeus IT Group SA

8. Rail IT Internet distribution Reservation Pricing & fares
Schedule & Inventory
Kiosk
On-board
Revenue Management System
© 2011 Amadeus IT Group SA

9. Amadeus Functionalities Hands-on labs

10. Amadeus Functionalities Objectives
Run Amadeus Platforms
Display Amadeus Information Pages
Encode and Decode
Display airline’s availability, schedule and timetable
Create a basic PNR
Add optional elements to the PNR
Retrieve and modify PNR

11. Connection to amadeus Chapter 1
At the end of this chapter, you will be able to:
Have a good understanding of Production and Amadeus Training
Sign in/out
Home page
Connection to amadeus

12. Amadeus Environments There are two different environments in Amadeus:
Amadeus Production Environment
to make real bookings for passengers
Amadeus Training Environment
to learn and practice
a separate system dedicated to deliver training

13. Connection to Amadeus Training
To launch Amadeus Training:
Enter the URL:
Sign in:
Username: ______ Duty code: SU
Office Id: BEG1A0901
Password:
Click on: Sign In.

14. How to Sign Out

15. Home Page
Navigation Panel
Main / Content Page

16. Working with the Command Page
To access the Command Page (for cryptic entries) click on New Command Page
To see the system date, please enter the transaction code: DD
To check if you are in Training environment
If the current date is shown then you are not in training!
The date should be 5 weeks before current date (today’s date)

17. Command page Shortcuts
Action
Entry
Move up F7
Move down F8
Clear screen without erasing previous entries
Pause
Clear screen while erasing previous entries
Pause + Shift
View and edit command history
Alt + right arrow

18. AMADEUS INFORMATION SYSTEM - AIS
Chapter 2
At the end of this chapter, you will be able to:
Explain Amadeus Information System
Find a list of topics available in AIS
Access to airlines’ information
Access to countries’ information
Access to airports’ information
Access to weather’ information
AMADEUS INFORMATION SYSTEM - AIS

19. Amadeus Information System (AIS)
The AIS is a central source of reference information organised in categories, subjects, and pages
There are two types of information in AIS:
Information provided and maintained by Amadeus
Information provided and maintained by outside providers (e.g. Lufthansa)

20. Display AIS main topics
To display a list of all topics in AIS, enter: GG AIS
GG (Go Go)
AIS consists of the category, subject and page
Scrolling Commands:

21. Airline (AIR) Information
Airline information is maintained by each airline - not by Amadeus
To request general airline information page, enter: GG AIR
To request information for a specific airline, for example for Austrian Airlines Information Pages, enter: GG AIR OS
To request specific subject related to an airline, for example Procedures and Information on Baggage Items for Austrian Airlines Group, enter: GG AIR OS BAGS
Exercises
List info pages for Alitalia Airlines, enter: GG AIR AZ
Change language: GP;IT
Find Austrian office in Belgrade: GG AIR OS BEG
Lufthansa office in Belgrade: GG AIR LH BEG
What is free baggage allowance at the economy class for JAT Airways (JU)?

22. Country (COU) Information
Country Information is maintained by Amadeus
To display the list of countries that start with the letter A, enter: GG COU A
To display information about specific country, for example Country information for Austria, enter: GG COU AT
Exercises
List public holidays in Austria
What are the main attractions in Austria?
What are the typical meals in Serbia (RS)?
Find info about accommodation in Montenegro (ME)
When does the international jazz festival in Croatia (HR) take place?

23. Airport (APT) Information
Airport information is obtained from different airport authorities and/or airlines
For each airport, five subjects are available:
General information
Parking information
Check-in information (terminal name or number, and names of airlines departing and arriving from that terminal)
Airport facilities information (banks, lounges, post office, and other)
Ground surface transportation information (transportation services between airport and major cities)
To access the airport pages, enter: GG APT XXX (Where XXX stands for the airport code)

24. Airport information Exercises:
Display information about airports in London (LON)
Display information about Belgrade (BEG) airport, and answer the following questions:
How much does the car parking per day cost?
What are the opening hours of the duty free?
Display general information about Vienna (VIE) international airport, and answer the questions:
How many kilometers are from the airport to the city?
How much does a taxi cost?
How long does the journey take?
How much are the left luggage lockers?
What are the opening hours of the post office?

25. Additional info Info about Amadeus in Serbia: GG AMA RS
Find info about Amadeus in Austria (AT)
Detailed information on type of access and function levels for the Amadeus Participating carriers: GG PCA
Look for the type of access for JAT Airways: GG PCA JU
Find access and function level for Austrian Airlines (OS)
Weather information for a specific city: GG WEA BEG
Obtain a 5-day weather forecast for Vienna (VIE)
List of all codes beginning with the letter W: GG CODE W
Help on every transaction code: HE