1. PTC’s Definition of Change Management Enterprise Change Process
2-Jan-18
Categories of Change
Corrective Action
Never find root cause
Most pain
Probably no change process
Preventive Action
Reactionary
In pain, but don’t realize it
Probably have change process, lack change metrics and reporting, maybe lack easy problem report entry
Continuous Improvement
Proactive
Least pain
TQM, 6 Sigma, CMMI, may be missing robust automation, auditing, tracking, not internet based
PTC’s Definition of Change Management
Change Management is the formal process that utilizes an automated workflow to create, update, approve, implement, and track changes for both the product documentation and product structure.
REMEMBER – Establish a vocabulary with your customer.
ECN ≠ ECN!
Enterprise Change Process
Benefits
Closed loop
Scalable
Pre-Defined
Quick to Implement and Extend
Differentiators
Out of the Box
Industry Leading Workflow
Part of PDS
Analyzing a Change
Problem
Feasibility
Cost/Benefit
Business
Sense
Implement
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