1. TT & Mantis merging project
Good morning/afternoon. Today I’ll describe SunGard’s business and our presence in the financial services industry.
TT & Mantis merging project
Stéphane BAUDET - GIS
February 2009

2. Status Quo – 2 products for bugs tracking
Agenda
Status Quo – 2 products for bugs tracking
Trouble Tracker
Mantis
Project objectives
Use a single tool: Mantis
Enhanced current Mantis functionalities
Migration strategy
Workflow
What’s next?
E-Learning
Demo
Questions & Answers

3. Status Quo Status Quo Two products for bugs tracking:
Trouble Tracker for production version
Mantis for working version
No interface between tools
Redundancy in the different tools
No master data
No SSO
No consolidated view on bugs

4. Status Quo – Trouble Tracker
Description
Tool to log all issues from production versions
User satisfaction 
Functionalities
List all issues – cover all issues information
Audience
All company
Technical aspects
Internal development
Oracle forms - Oracle database
Problems mentioned
Look and feel
Oracle form
Filters
Export problems
No mailing possible
No easy way to find issue
No project feature linked

5.  Status Quo – Mantis Description
Bug tool application used for reporting :
Development bugs
Project bugs in production for some region
User Satisfaction 
Functionalities
All bug management features
Audience
Development teams and QA teams
Technical aspects
External development – website
Web based application with a MYSQL database
Problems mentioned
Does not manage project – cannot link a mantis to a Pemanto enhancement or project
Does not manage branching as a bug can be corrected in one branch and not in another branch.
Extension possible
YES several modules available as freeware

6. Project objectives Project objectives Use a single tool: Mantis
Migrate TT database to Mantis
Enhanced current Mantis functionalities
Necessary step for Salesforce move

7. Project Objectives – Use a single tool
UNIQUE Front end – MANTIS
Merge TT in MANTIS databases

8. Project objectives - New Features in Mantis
Single Sign On with GL Trade.Net through My Portal
Reporting directly integrated in the product
Client database link: Impacted Clients
Roadmap for version
Firefox and IE search plugin

9. Project objectives - Migration strategy
The new system will contains:
All MANTIS
All open TT
And 2 years of TT history
Trouble Tracker will remains in READ ONLY access

10. Project objectives - Workflow
Status;:rejected
Status: closed
Create enhancement
Open issue
Status : New
Person In Charge : empty
yes L1
Reporter no
Ok?
Log the bug
(change status to Logged)
yes
Status : logged
PIC : empty no
OK?
Provide more details
Auto.
Notification
process
Fct(region)
- Assign the person in charge with
One of the following queue, based
On the region where the reporter is attached:
QA_ASIA, QA_US, QA_PCE, QA_LNE
- Hence an notification to the related
queue members is sent
Status : feedback
PIC : QA_LOCAL_QUEUE
Status : logged
PIC : QA_LOCAL_QUEUE (notified by )
Status : rejected / resolution reason
PIC : QA_LOCAL_QUEUE L2 QA
Pre
qualification
Need feedback
Rejection KO OK
Re-qualified enhancement
Open issue
QA product assignment
Status : logged
PIC : QA_LOCAL_QUEUE OR QA_PL (notified by ) L3 QA

11. Project objectives - Workflow
L1 Reporter
Log the bug
(change status to Logged)
OK? ?
Status: closed No
Yes
L2 QA
Status : logged
PIC : QA_LOCAL_QUEUE OR QA_PL (notified by ) L3 QA
Status : released
PIC : QA_Member
Dev center
Developer
Assign QA member
And Acknowledge
Status : acknowledged
PIC : QA_Member (LOCAL-QA_QUEUE)
Release KO
Rejection
Need feedback
Re-qualified enhancement
yes
qualif
Validated ? OK no
Open issue
Assign dev center
And confirm
Status : confirmed
PIC : QA_Member
Dev center assigned : dev center name
Assign developer
and forward
Open issue
Status : fwd
PIC : QA_Member
Dev center assigned : dev center name
Developer assigned : developer name
analyse KO
Rejection
Need feedback
Re-qualified enhancement Ok
Fixe L4
DEV
Status : delivered
PIC : QA_Member
Dev center name
Developer name
deliver
Status : developed
PIC : QA_Member

12. Communication and project follow-up
What’s next?
06/02
09/02 16/02 23/02 02/03 09/03 16/03 23/03 30/03
Unit Test
Integration Test
Development
UAT
Go live
Move to production
Training preparation
Tainning
Tests preparation
UAT preparation
Communication and project follow-up

13. Short Flash presentations on main topics
E-Learning modules
Short Flash presentations on main topics
Tool bar presentation
Report an issue
How to Search ?
Global Workflow presentation
Reporter Workflow
QA Workflow
Dev workflow
Will be available directly on Mantis

14. Live Demo: Demo Simplified workflow - Roles: Search a bug
Stéphane BAUDET is the REPORTER
Emmanuel TROUVE is the QA
Damien KERBART is the DEVELOPER
Search a bug

15. Questions & Answers
Questions & Answers