1. Dealing with Crisis
What if our learners present themselves in classes in crisis situations?

2. Workshop Outline What is a crisis exercise
Introductions & why we chose this workshop
What is a crisis exercise
Examples of times learners have presented themselves in crises
How we react/ deal with situations
Important things to remember
Signposting & referring on

3. What is a Crisis? What if a learner presents themselves in a crisis?
What can this feel like?
What do we do & how do we react?
Discuss in pairs or 3’s either actual examples where learners have been in crisis or potential examples of crisis (5-10 mins)
Feedback to the group
Key points- Crises situations are very personal to the individual. What constitutes a crises to one person will not necessarily be a crises to another

4. Examples of Crises

5. Examples of Crises
Remember you won’t have all the answers. Some issues need specialist help

6. Examples of Crises

7. How do we react or deal with these situations?
In pairs or 3’s discuss best possible approaches to dealing with learners in crises- Examples being
Mental health
Financial/benefit issues
Drug or alcohol problems
What are the key factors in terms of approaches, advice or support you can offer & context of situation, etc?

8. Important things to remember
Try to stay as calm as possible
Always let your line manager/LLE worker know what’s happened
Remember you won’t always have all the answers
Try and have up to date knowledge of services or people you can signpost or refer learners onto
Each situation and context is different
It involves judgement calls on impact on other learners, time & confidentiality etc

9. Sign posting or referring on
You’re not expected to be experts in everything
Many crises situations will require at some point specialist advice & guidance
Useful points of reference:
Contact lists & numbers of all LLE workers & staff
Mayfield & Easthouses Community Directory
e/1710/mayfield_and_easthouses_commun ity_directory_january_2017

10. Sign posting or referring on
Eskbank & Newbattle Community Directory 09/eskbank_and_newbattle_community_directo ry_january_2017 Newtongrange Community Directory 08/newtongrange_community_directory_januar y_2017 Midlothian & East Lothian Drug & Alcohol Partnership- Service Directory directory-october-2015.pdf

11. Sign posting or referring on
Employability & Learning Directory- Midlothian Council Midlothian+Employment+Action+Network+ service+directory&meta=&safe=active&gw s_rd=ssl Midlothian Area Resources Coordination for Hardship Referral Guide & Directory content/uploads/2015/05/Referral-Guide- and-Directory-May-2015.pdf

12. Any further questions?
If any further questions come up after today’s session please contact me on
or phone on or