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Ghazal Shambayati.

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Presentation on theme: "Ghazal Shambayati."— Presentation transcript:

1 Ghazal Shambayati

2 Good Points from UX perspective

3 Sign-up And Registration
Registration on Uber is super easy! Icons are placed at right places, which don’t let users even for a second to think about what they need to do in order to register on Uber. Everything explained perfectly in a way that user goes in a flow and insert whatever is needed to be signed up.

4 Excellent way of confirmation
The app immediately shows that your request is submitted and gives you cab detail, which conveys good feeling to user that his/her request is perfectly confirmed and responded.

5 Notification Uber application always shows the notification on the top of your devise even if your app is not at your back ground, which gives the user feeling that even if they come out of the application and open another application, nothing will happen with their request and they can feel free to use their devise while they are waiting for their cab and also check their status of request whenever they want.

6 Navigation The amount of bites that the application shows from what it gets from user’s current location or the route that they request is perfectly fit.

7 new features New features such as setting friend location as your destination: Uber made it easier to share a ride and set a destination directly to person in your contacts list. After syncing contacts to Uber, users can type a friend's name into the "Where To" box in the app, and Uber will then send a request to that person to share their location with you, which can be set as a destination.  UberEATS is another interesting feature that let users to order food and receive it at Uber speed

8 Improvement needed Points

9 Mapping pin(exact point of location)
You cannot see the pin on your map to select exact point of pickup location (for example which side of street) unless you go in a lengthy and complex way!

10 To make the pin appear to you, you need to go through this process:
Tap on “where to” Destination choices will come up, don’t pay attention we don’t need it!!!! Swipe down location suggestions

11 Now you will see the pin (I found this option by accident! Thanks to my hand shaking, which made a swipe for me and let me know about this option  )

12 The other way to show the pin, which I recently found out, is more convenient, but it still doesn’t s go well with UX point of view. You just need to tap on the “Where to” textfield and then select pick up location in order to specify where exactly you need to be picked up.

13 This is redesign for this problem to make it more clear for the user.

14 How many seat you need on uberpool?
I have always had this struggle, that for getting Uberpool you first need to request the pool and the select the number of seats you want!!!! And after that you should confirm your request. Me as a user have taped back icon many times, because I was afraid to request my cab without mentioning the number of seat I need! I didn’t know that there is a confirmation item after requesting part! But after few times I became familiar and had the flow in my mind. Is it my responsibility to memorizing the stupid process of the app? (believe me even when I was getting this screenshots I stressed out that if I request it may charge me and I should pay for doing this assignment! May be it wasn’t that bad! At least I could pack my stuffs and go home )

15 Redesign The really don’t need to do a lot! Just some small changes in steps order would be fine!

16 Why I cannot request more than one ride?

17 Edit Account When you Edit or Update your number on the application, there is a “save” button at the end of the page but it is disable! You spent time to find out what is the problem? You check your number maybe you have missed a digit! But No!!! You need to tap on back and your number will automatically save! This bug doesn’t apply to other items of Edit Account! I f you change the name or , the “save” button is enable and you should tap on that as it usually should be like this

18  Edit Account BECAREFUL !!!
You want to set profile picture on your Uber app? BECAREFUL !!! Once you set profile picture, you cannot unset it! You can replace you picture with another picture but you never be able to make your profile without picture again

19 Edit Account You wish you zoom in on the picture that you want to set as your profile picture to make your face more visible? Or you want to zoom out to have other part of you’re picture in your profile picture as well? Don’t bother to answer! You cannot zoom in or zoom out on your picture at Uber application. 😉

20 It could be like this:

21 Edit account Are you taking photo, tapping on shutter button but nothing happens? You need to wait for 2 or 3 second, then you will see the picture that you have taken. Don’t act crazy and tap on shutter button 10,000 times like what I did! Have some patience, your picture will show up some day… 😒🤳

22 Edit account When you pick photo from your gallery, It will show up with an unusual zoomed in version! Once I wanted to set my face as my profile picture, but only my nose were showing on my account!👃

23 Edit account You even cannot crop your photo!
looks lot of problems with Uber application about setting profile picture! Is it even important? Me myself don’t care about my profile picture on such an application ! But if I find out about its bugs someday, My trust to the application working, absolutely will blemish.

24 Funny bug

25 Boston to Tehran? Are you wishing about road trip to the other side of the earth? You can easily request Uber and they will not going to disappoint you! 🤣

26 I set my destination to “Tehran” which is a capital city of Iran at middle east.
I requested for Uber pool, it didn’t give me fare for my ride but still allowed me to continue my process! At the end it gave me an error and said that they are sorry because currently Uberpool is working only in greater Boston and I should try UberX😧

27 So I tried UberX And the cap was about to come and pick me up!!


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