1. Sam Dawson Course Tutor 7/12/2015
City and Guilds Level 1 Award in preparing to work in Adult Social Care
Sam Dawson
Course Tutor
7/12/2015

2. Aims of the lesson
To continue Unit 4- Awareness of communication in Adult Social Care.
Recap on previous lesson.
To explore barriers to communication in Adult Social Care.

3. Recap on developing your skills and attitudes
Discuss as a group what skills are required for effective communication.
What do we use more, verbal or non-verbal or verbal skills.

4. Barriers to effective communication
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5. Language barriers Some people use English as a second language.
They may not be able to fully express themselves.
Interpreting services.
Symbols and pictures.

6. Sensory impairment We all use our senses to communicate.
Seeing, hearing, feeling, smelling and tasting.
The loss of any sense creates a barrier to communication (i.e. hearing loss).
Interpreters or sign language.
Technical aids (hearing aids).
Computer software.
Pictures and symbols.

7. Activity
In pairs, think of your 5 senses. What do you think may be some of the scenarios if you were to lose each sense. Think about how it would affect communication.
Taste.
Smell.
Hearing.
Sight.
Touch.

8. Cultural differences
Some people may have communication barriers related to their gender, beliefs or first language.
Religion.
Important to find out about a person’s culture and background as well as communication preferences.

9. Behaviour and health issues
If people are unhappy or unwell, they may behave in a certain way.
This can be an effect of their symptoms.
They may not be able to express their needs other than by behaviours.

10. Environmental barriers
The environment can have a significant impact on communication.
Noise.
Lighting.
Discussing personal needs