1. MOST: The Management and Organizational Sustainability Tool
A Participatory Management Assessment
and Improvement Process

2. What is MOST?
One step in a change process to improve management practices
A foundation for improving organizational performance and meeting clients’ needs

3. What is the MOST process?
Engagement and preparation—making a commitment to the process and getting ready for the workshop
3-day workshop—answering the questions: “Where are we now? Where are we headed? How will we manage the needed changes? How will we reach our objectives?”
Follow-up—carrying out management improvements to strengthen services and meet clients’ needs

4. What happens during the workshop?
Participants assess current status of the organiza-tion’s management practices: “Where are we now?”
They reach consensus on areas for improvement and changes to be made: “Where are we headed? How will we manage the needed changes?”
They produce an action plan to implement management changes: “How will we reach our objectives?”

5. What is unique about MOST?
Participatory process includes cross-section of staff from different departments and levels
Participants reach consensus on current status of management practices and improvements needed
Realistic action plans are integrated into broader organizational work plans
Change leader and team take responsibility for implementing action plans

6. Why undertake MOST? The MOST process improves: work climate
management practices
organizational performance and sustainability

7. What effects will MOST have on an organization?
Mission, values, strategy, structure, and management systems aligned and strengthened
Staff at all levels involved in implementing action plans and making improvements
Organization more focused and clients better served