1. REVISION INTRODUCTION TO MANAGEMENT
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2. Main Contents Revision of the whole course Revision scope
How to work on the final test
MCQs
Short answers
Case
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3. Exam structure
MCQ:  External & Internal environment, communication & team (10 câu, 20%)
Short-answer:  Decision-making, Planning, Stragic Mmanagement, Org structure and design, HRM, (choose 4 out of 5, 40%)
Case study: Motivation and leadership – 3 questions (40%)
No Chapter 18 Controlling
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4. Managerial Levels
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5. Effectiveness and Efficiency in Management
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6. Management Functions
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7. Skills Needed at Different Management Levels
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8. Characteristics of Organizations
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9. Universal Need for Management
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10. How an Organization’s Culture Is Established and Maintained
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11. The External Environment
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12. Organizational Stakeholders
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13. To Whom is Management Responsible?
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14. Overview of Managerial Decision Making
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15. Types of Plans
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16. The Strategic Management Process
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17. Levels of Organizational Strategy
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18. Corporate Strategies Growth Strategy Types of Growth Strategies
Seeking to increase the organization’s business by expansion into new products and markets.
Types of Growth Strategies
Concentration
Vertical integration
Horizontal integration
Diversification
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19. The BCG Matrix
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20. Types of Competitive Strategies
Cost Leadership Strategy
Seeking to attain the lowest total overall costs relative to other industry competitors.
Differentiation Strategy
Attempting to create a unique and distinctive product or service for which customers will pay a premium.
Focus Strategy
Using a cost or differentiation advantage to exploit a particular market segment rather a larger market.
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21. Forces in the Industry Analysis
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22. Chapter 9: Organizational Structure and Design
The formal arrangement of jobs within an organization.
Organizational Design
A process involving decisions about six key elements:
Work specialization
Departmentalization
Chain of command
Span of control
Centralization and decentralization
Formalization
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23. Mechanistic versus Organic Organization
• High specialization
• Rigid departmentalization
• Clear chain of command
• Narrow spans of control
• Centralization
• High formalization
• Cross-functional teams
• Cross-hierarchical teams
• Free flow of information
• Wide spans of control
• Decentralization
• Low formalization
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24. Contingency Factors Structural decisions are influenced by:
Overall strategy of the organization
Organizational structure follows strategy.
Size of the organization
Firms change from organic to mechanistic organizations as they grow in size.
Technology use by the organization
Firms adapt their structure to the technology they use.
Degree of environmental uncertainty
Dynamic environments require organic structures; mechanistic structures need stable environments.
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25. Selection of organizational structures (cont.)
Environmental Uncertainty and Structure
Mechanistic organizational structures tend to be most effective in stable and simple environments.
The flexibility of organic organizational structures is better suited for dynamic and complex environments.
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26. Common organizational designs
Traditional Designs
Simple structure
Functional structure
Divisional structure
Contemporary
Team structure
Matrix structure
Project structure
Boundaryless structure
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27. Chapter 10: HRM The importance of HRM The HRM process
Current issues in HRM
Managing downsizing
Managing workforce diversity
Managing sexual harrassment
Work-life balance
Controlling HR costs
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28. Human Resource Management Process
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29. Chapter 11: Managing Teams
The difference between group and work group
Group development stages
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30. Chapter 14: Communication
What is communication?
Four functions of communication
The interpersonal communication process
Interpersonal communication barriers
Direction of communication flows
Types of communication networks
The grapevine
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31. The Interpersonal Communication Process
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32. Interpersonal Communication Barriers
Filtering
National Culture
Emotions
Language
Interpersonal Communication
Information Overload
Defensiveness
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33. Communication Flows
Diagonal
Upwa r d
Downwa r d
Lateral
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34. Three Common Organizational Communication Networks and How They Rate on Effectiveness Criteria
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35. Chapter 16: Motivating Employees
What is motivation?
Early theories
Maslow Hierarchy of Needs
McGregor’s Theory X and Theory Y
Herzberg Two-Factor Theory
Mcclelland’s Three-Needs Theory
Contemporary theories
Goal-setting theory
Reinforcement theory
Jog design theory
Equity theory
Expectancy theory
Motivating unique groups of workers
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36. Chapter 16: Leadership Leader and leadership?
Early leadership theories
Contingency theories
Contemporary views on leadership
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37. Exam Structure 10 MCQs (20%)
04 short answer questions (40%), choose from six questions
1 case study (40%)- 3 questions
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38. Case study
Clear ideas and presentation, straightforward, no repetition
Say what it is, then justify
Avoid describing the details in the case again.
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39. Steps in writing Brainstorm ideas
Group ideas under big categories/points
Write up with clear organization (introduction , body, and conclusion)
Don’t forget the transitional words (first, second, third, and so on)
Check again for errors (grammar, spelling, presentation, ideas overlap, etc.)
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