1. You Can’t Manage What you Can’t See!
IT in the Park – 25th October 2016
Allen Ensby

2. AGENDA 1 Introduction 2 VocaLink: Who we are 3
VocaLink and Interlink History 4
VocaLink Monitoring Infrastructure Overview 5
Monitoring by Numbers 6
Service Visualisation – Interactive Dashboards 7
What’s Next?

3. WHO WE ARE

4. WE ARE VOCALINK
We are a global payments partner to banks, corporates and governments
We design, build and operate world-class payment systems and award-winning platforms
We believe that sustainable economies are powered by easy access and movement of money
We make it easier for people around the world to make payments confidently and securely
We processed over 11 billion transactions with a value of £6 trillion in 2015

5. OUR INNOVATIONS

6. £4.6trillion £1trillion £136billion 109.3million 20.2million
OUR SUCCESS IN NUMBERS
£4.6trillion
Value of Bacs payments processed in 2015
£1trillion
Value of Faster payments transactions processed in 2015
£136billion
Amount of ATM cash withdrawn for 2015
BACS transaction values (£bn)
FPS transactions values (£bn)
LINK Scheme cash withdrawal values (£bn)
Direct Credit / Standing Orders
Direct Debit
109.3million
Peak Daily BACS payments
20.2million
Peak Daily Faster Payments Transactions
15.42million
Peak daily ATM transactions

7. VOCALINK AND INTERLINK HISTORY
Initial contract with Interlink Software signed in 2002
2007 – installed BES at VocaLink to give a true manager of managers “One Screen” monitoring system
2012 Implemented ASI Dashboards, introducing Service and Technical Business Value Dashboards due to growing business reliance on the technology
Several bespoke integrations written and developed to assist software implementation across the business (not just Service Operations!)

8. VOCALINK MONITORING INFRASTRUCTURE OVERVIEW
4 BES servers
Automatic Callout to 12 separate 24x7 support teams
Automatic incident ticketing to 2 different ITSM tools
BES reporting with scheduled daily/weekly/monthly SLA reports
5 internal dashboards and 2 external (customer dashboards) driving service value and visibility

9. MONITORING BY NUMBERS
On average 45,000 events generated by monitoring systems per day.
240 major severity alerts
98% automatically raise an incident to the associated support team
45 critical severity alerts
40% automatically raise an incident and an automatic callout to the associated support team
Approx. 2,300 procedures attached to known alerts.
1700 alerts suppressed via blackout on average per weekday & 40,000 alerts suppressed via blackout during a weekend
Animation – to be added and possibly too many words on the screen

10. SERVICE VISUALISATION
Why use a dashboard?
Real time, relevant information at a glance
Collate data from multiple, disparate sources (i.e. not just alerts!) for a unified view
Display the health of critical services across your business
Incorporate service or technology maps to aid and assist recovery
Provide customers with real time information about the service you provide

11. SERVICE VISUALISATION – Batch Monitoring (internal)

12. SERVICE VISUALISATION - Technical Service Overview

13. SERVICE VISUALISATION - Technical Service Overview

14. SERVICE VISUALISATION - Technical Service Overview

15. SERVICE VISUALISATION - Technical Service Overview

16. SERVICE VISUALISATION - Technical Service Overview

17. SERVICE VISUALISATION - Technical Service Overview

18. SERVICE VISUALISATION – Faster Payments Scheme (internal)

19. SERVICE VISUALISATION – Faster Payments Scheme (customer)
Colour scheme to the customers requirements – there are subtle differences – VOCALINK being one

20. SERVICE VISUALISATION – BACS Scheme (Customer)

21. SERVICE VISUALISATION – BACS Scheme (Customer)

22. SERVICE VISUALISATION – BACS Scheme (Customer)

23. SERVICE VISUALISATION – BACS Scheme (Customer)

24. Business Service Management Integrate with everything!
VocaLink – What’s Next? 1
Business Service Management
Monitoring by Service
True service impact
CI relationship maps
Faster root cause analysis
Knowledge retention 2
Integrate with everything!
More and more technology integration as more and more bespoke software is adopted 3
DevOps/Agile
Balance agile approach with reliability and stability
Consider title change?

25. ANY QUESTIONS?