1. Digital: are you ready for the future?

2. What are we covering in these two sessions?
By the end of the sessions you should have the start of a digital mindset
BRACE YOURSELVES!
Epoch Shift!!!!
Definition of digital
Leadership survival skills
What next?
We will not be talking about technology unless really provoked!

3. We’re having an epoch shift…..
Enjoy! It only happens every few hundred years…..
We’re having an epoch shift…..

4. Welcome to the network society
Networks as the dominant social structure facilitated by digital networked technology
Social, technical and economic consequences – we are living through our own industrial revolution
Recommended reading:
Networks of outrage and hope (Castells)

5. The world of the networked individual
Multi disciplinary
Networked power
Experimental
Research and data literate
Iterative
Accessible
Active, connected and directly influential
Able to work with data and within the filter bubble
Collaborative
Open: a different concept of privacy
Self-managing
Recommended Reading:
Net Smart (Rheingold)
Networked (Rainie and Wellman)
Millennials are just the start of it…..

6. People expect to be listened to They expect to be able to act
The networked citizen
People expect to be listened to
They expect to be able to act
They expect transparency
They expect data
The lines between different roles are blurred

7. Their lives are going to be very different to the assumptions that were inbuilt for baby boomers and their children

8. The future of work? 4 Generations in the workplace: Baby boomers
Generation X
Millennials
Generation Z

9. Disruption We now cross the world to stay on someone’s sofa
Disruption: A major disturbance which changes the status quo
We now cross the world to stay on someone’s sofa
Disruption to market
Air BnB
Last Minute.com
Create a market place
Connect users
Thomas Cook
Role of the individual

10. Connect them together Give people agency New assets and value
In essence:
New assets and value
Networked Individuals
Connect them together
Give people agency

11. Digitally literacy
Digital” in its widest sense refers to an approach to disruptive systemic change which is often, but not always, enabled by digital and networked technologies. This change is both social (culture and behaviours) as well as technical (process design and infrastructure).

12. Where do you call home where everything is uncertain around you?
Why tribes?
Tribes share common ancestry, leadership and usually common values. Their links are practical – economic or structural – as well as social. Many of the digital tribes have ancestry and connections to 'traditional' professions I call them tribes because they are cultural as well as practical constructs
Where do you call home where everything is uncertain around you?

13. Architecture: Focused on creating the infrastructure of digital
Architecture: Focused on creating the infrastructure of digital. Often connectivity in terms of broadband etc but also skills and literacies around digital inclusion. Focus on shifting from traditional enterprise IT to cloud based models
Radical redesign: Emphasis on design thinking and the need to redesign from the ground up
Social Change: Define digital as being the way in which we will shift to more participatory public services and empower people
Social Innovation: Define digital as enabling new models of public service delivery and public good. Keen to create new entities with a social purpose
Digital by default: A remnant of the dot com era unless paired with other tribes – focused on getting current processes online
Big Data: Focus on new abilities to gather data and change decision making processes
Digital Cargo cult: I don’t know what it is but I want one!!!

14. Architecture tribe Stereotype alert Points of friction
Architecture: Focused on creating the infrastructure of digital. Often connectivity in terms of broadband etc but also skills and literacies around digital inclusion. Emphasis on shifting from traditional enterprise IT to cloud based models
Points of friction
Security – policy and implementation
Attitudes to risk
Lack of confidence in old IT approaches make investments difficult
Skills
Enterprise architecture
Tin and wires!
BYOD
Internal connectivity
Now: Working out how to migrate from an enterprise IT infrastructure
Broadband notspots
Next: Implementing SaaS and other platform solutions
Superfast broadband
Future: Devops and continuous integration
Opportunities:
Long term renewal of infrastructure
BYOD / mobile working
Digital inclusion

15. Radical service redesign
Stereotype alert
Radical redesign: Emphasis on design thinking and the need to redesign from the ground up
Points of friction
Urge to start every project from a blank piece of paper!
Unable to offer pragmatic boundaries to a project
Skills
Service design
User research UX
Co-design
Prototyping
Now: Used in places but often as a one off and not integrated fully into the project approach
Next: Central capability deployed as routine on project initiation
Future: Embedded skill which is core to project management and design
Opportunities
Multidisciplinary approach to problem solving
Highly visual way of working engages wider population

16. Social change Stereotype alert Points of friction
Social Change: Define digital as being the way in which we will shift to more participatory public services and empower people
Points of friction
Relationship with democratic process
POWER! Whose got and who needs it
Lack of skills at frontline is used as excuse for not getting people involved
Skills
Community and wider engagement skills
Social media and social networks
Now: Seen as a nice to have and kept outside of mainstream operational work
Next: Seen as a potential additional resource to address demand management concerns
Future: Participatory decision making embedded in BAU processes
Opportunities
Untapped resource in a resource constrained context
New project approaches (eg co-design provide opportunity to involve people earlier
Social media makes it easier and cheaper to engage people

17. Social innovation Stereotype alert Points of friction
Social Innovation: Define digital as enabling new models of public service delivery and public good. Keen to create new entities with a social purpose
Points of friction
Lack of democracy and often governance
Need due diligence to check that they are as socially focused as the say they are
Skills
Entrepreneurial
Digital mindset
Social action of some kind…..
Now: Appearing as startups which can be seen as disruptive or lack purchase in terms of becoming mainstream suppliers or partners
Next: Start to be seen as a trusted part of the supply chain
Future: Offering a different kind of socially driven supply to public services
Opportunities
Demand management – chance to engagement sustainable socially focused organisations

18. Digital by default Stereotype alert Points of friction
Digital by default: A remnant of the dot com era unless paired with other tribes – focused on getting current processes online
Points of friction
Debate over digital by default VS by design
Adherence to an out of date plan
Skills
Worst case – ‘traditional’ IT skills
Best case – service redesign and expertise around channel shift
Now: Still dusting off their IEG opus……
Next: Updating this for a digital context
Future: Converted to BAU
Opportunities
Can be an uptapped resource if pointed in the right direction
Often hold a lot of the imported relationships

19. Big, open or anything data
Stereotype alert
Big Data: Focus on new abilities to gather data and change decision making processes
Points of friction
Tendency towards technocratic approaches
Lack of skills and ‘fit’ with current decision making approaches mean insight is not adopted
Decision paralysis
Skills
Data management
Analytical skills of all kinds
Facilitation
Appreciative enquiry
Data visualization
Now: Deployed on a case by case basis
Next: Embedded capability used widely to support decision making
Future: Default approach to decision support
Opportunities
Very few decision making processes will fail to be improved by good insight!
Open up discussion into difficult areas of change

20. Digital cargo cult Stereotype alert
Digital Cargo cult: I don’t know what it is but I want one!!!
Points of friction Insistence of a solution before having diagnosed the problem Shifting from idea to idea without follow through
Skills
Random but huge capacity for enthusiasm
Now: Apps and if you are lucky 3D printing
Next: IOT, VR, Quantified self, Automation
Future: ROBOTS!
Opportunities
In the right position and with support they can power a change programme on their own

21. Those are the tribes – what about the cults?
Automation
Collaborative consumption and the sharing economy?
Quantified self?
Where will the next wave of disruption come from?
A digital mindset gives you the skills you need to adapt to the next wave of technologically driven change
The maker economy?
Internet of things

22. The future is multidisciplinary
System change requires collaboration across areas of expertise
Complex problems need multidisciplinary solutions
The ability to work outside of your profession is a crucial skill
Innovation requires different thinking
No one person is the expert

23. What skills do you need to survive and then thrive*?
*How close are you to retirement?

24. The ability to work with networked power and influence
Hierarchies
Are replaced with networks

25. How do you influence your own relevance?
The confidence to be open with your personal contribution: What do you bring to the party?
Networks depend on reciprocity and trust
We value privacy less and openness more
Because we expect data to be available we expect to be understand how conclusions are reached
You can’t just tell people what to do anymore
What happened to the experts?
How do you influence your own relevance?

26. Data and research literacy
I have all the information
I have enough information

27. Ability to work in a multidisciplinary way
Multidisciplinary working requires attention to language, skills and incentives – it doesn’t just happen. Digital environments are always on and are a connected system – not a set of controllable silos. System thinking requires multidisciplinary approaches

28. Openness to innovation and experimentation
The transition between old and new ways of doing stuff takes time and we don’t know how to do it. And even when we have the pace of change means that it will keep shifting. Once you get over the idea that anything is ever finished – we have to innovate and experiment to make progress. Shift from waterfall to agile approaches…..

29. Social-technical systems thinking

30. Social media: Institutional
Demonstrating impact
Reaching out to show research impact and topicality
Part of the conversation
Fourth or fifth estate?
LSE OII

31. Social media: Individual
Your own voice in the conversation
Relevance and influence
Show your working out in public
Find your voice
Identity: Writing yourself into being
George Helen Kara Danah Boyd
Journalists are hired on the basis of social media followers – how long will it be before that is true of academics?

32. Social media: Personal
My place in the conversation
Action research diary and field notes
Reflective practice
Managing my own context collapse

33. What next?
“We shape our tools and thereafter our tools shape us” Marshall McLuhan
What are you shaping?

34. Thank you for your time
Contact detail:
Dr Catherine Howe Innovation Director