1. Now at the End Users Fingertips
IT Tickets
Now at the End Users Fingertips

2. Top Criteria for a great Help Desk system
Must be easy to use
By the end user
By the IT Staff
Must be easy to setup and maintain
Must be expandable
Must be cost feasible
Does your current Help Desk System meet this criteria???

3. So…what have we found that fits ALL of this criteria???

4. So easy even the most beginner computer user can use it!

5. Easy to setup & maintain…

6. Expandable…

7. AND BEST OF ALL…
IT’S FREE!!!

8. Yet…It’s more than just a Help Desk System…

9. Pulls from Active Directory…

10. Does Network Scanning & Inventory…
(Example showing how it tracks warranty information that it obtains from network equipment…automatically)

11. Tracks Software, Services and Hotfixes on Network Devices…

12. Tracks Purchases associated with tickets…

13. Tracks IT Services…

14. Has great reporting features…

15. With the ability to create custom reports…

16. And all reports can be exported to multiple formats…

17. There are 2 parts to Spiceworks…
The Admin Portal
The User Portal

18. Customizing the User Portal…

19. Add and customize pages/tabs on the user portal…

20. Add content to the new page…
And now the user can see the new page and content on the User Portal…

21. The User Portal…
The user signs in using their network username and password. Since Spiceworks is tied to Active Directory, if the user changes their network password, they can automatically start using the new password here.

22. Submitting a ticket…
Once a ticket has been submitted, it appears in the User Portal
“Open Tickets” tab as well as the Admin Portal

23. Adding and seeing comments…
And the user will automatically see the comment thru the User Portal…

24. Closing a ticket…
And the ticket now shows up in the User Portal Closed Tickets tab…
-OR-

25. Other Tabs we’ve created…
Access to the County Website
Access to Countywide documents such as the County Employee Telephone Extensions .pdf document.
Access to News and Knowledge Base Articles

26. And Spiceworks is also available on Android and iPhone…

27. For more info and / or to download
In conclusion…
For more info and / or to download
Spiceworks, visit: