1. Wellness Web 2.0 Coastal Bend Wellness Foundation, Corpus Christi, TX
Alison Johnson, Project Director
Hillary Vallejo, Project Coordinator
All-Sites Meeting | June 15, 2017

2. Intervention Review ARTAS Adaptation Enrollment Mobile Wellness
- Client Paperwork
- Consent Forms
- ACASI
ARTAS Adaptation
- One-on-one text messaging w/ staff
- Linkage to Care Focus
- Time Limited
Mobile Wellness
- Programmed text messages
- Retention focus
- 12 weeks

3. Implementation: ARTAS Adaptation
Enrollments: 27
ARTAS sessions:
No engagements: 4 people
Session 1: 9 people
Session 2: 8 people
Session 3: 5 people
Session 4: 2 people
Linked to care: 18 people
Text messages sent:
Staff has sent 344 ARTAS-related messages
Clients have sent 282 ARTAS-related messages
Topic discussed:
Retention in care
Regular Check-In
Skills Building
Following-up on previous conversations
Utilization of support services

4. Implementation: Mobile Wellness
Mobile Wellness Touchpoints:
Client enrolled directly into Mobile Wellness: 5
Total clients enrolled in Mobile Wellness: 10
Platform has sent 1350 automated educational messages
Staff has sent 829 messages (non-ARTAS related)
Topics covered:
Top topic covered: Retention in Care
Other topics:
Following up on previous conversation
Regular check-in
Skills building
Utilization of support services

5. Implementation: Successes & Challenges
Clients who engage with staff tend to be open
Challenges:
Some clients difficult to engage
Dept. of Criminal Justice
Transition Centers
Transient

6. Implementation: Sample Conversation
CBWF:
Did you have any questions or concerns about switching doctors?
Client:
O no , maybe a little cause I had really great rapport with my old doctor
Kinda was a parent to me
That's understandable. Most doctors tend to be parental since they are taking care of their patients. Why are you concerned about the rapport with a new doctor?
Just scared , idk I guess it's just telling my condition and then kinda almost nervous of everything
Something you keep secret in a way and then you have to tell your story again and it's kinda hard when it's a stranger. I'm sure once uli meet them I will feel better
I understand that it can be scary telling new people your status, especially doctors, but we are here to help. You have nothing to be afraid of. :) :
What are you most nervous about with the new doctor? Who is your new doctor by the way?
Yes but still it's the nerves
Idk yet I think I find out this Thursday
Ah ok. Our doctors are all amazing to work with and they will help make this process as smooth as possible. :)
So far staff seems nice
We try to be lol. No we are. We are dedicated to help everyone with their health needs. So did you have any questions for your doctor when you meet Thursday?
Nope I have a list lol
Just overall general questions
Lol that's good that you have a list to ask your doctors. Most people think of questions beforehand then always forget to ask them before.
Do you have any questions for me before we end the session?
No I think I'm food

7. In-Reach: Clinical Services
Quarterly report
Pulled from eClinical
Looking for gap in care or not virally suppressed
79 eligible patients reported
Report is cross-referenced with ARIES report

8. In-Reach: Client Services
Quarterly report:
Pulled ARIES
19 clients reported
Clients called and/or scheduled home visits
New client intake process
WellnessWeb staff are first point of contact for ALL new HIV+ clients
Total unsuccessful screens: 58
Majority ineligible due to age range
Screenings w/ new process: 38
WellnessWeb eligible found: 12
# enrolled: 9

9. Youth Advisory Board Involvement
Youth Groups:
YNOT of CBWF
YNOT Youth Advisory Board
South Texas Teen Leadership
Involvement:
Surveys - feedback on marketing messages
Group discussions – improving outreach to youth

10. Review Marketing Message Samples
BEFORE
AFTER

11. Reviewed Marketing Message Samples
BEFORE
AFTER

12. Advertising Samples

13. Expanding Service Area
Laredo Health Department
Laredo DIS
Laredo Numbers:
57% of PLWH were retained in care
48% of PLWH were virally suppressed

14. Outreach & Recruitment: Successes & Challenges
Focusing on all aspects of the care continuum and not just linkage to care
New collaboration and screening process with our Client Services department
Challenges:
Contacting out of care clients
Clients meeting age criteria
Clients qualifying for ARTAS and linkage to care portion of intervention

15. Discussion Alison Johnson, Project Director|
Hillary Vallejo, Project Coordinator
| |